This was our second stay at this hotel, while in Billings for a shopping trip. The hotel is in a quiet area just off the I-90. Easy to get to and easy to get to shopping from. A relatively new hotel, I think maybe about 6-7 years old. Rustic decor was very pleasing and homey.
The staff is friendly and efficient. Rooms are spacious, clean and comfortable. Pool seems fun, but was always too crowded for our taste. Breakfast was okay. Didn't like the egg pucks, but the rest was good. Coffee could have been stronger! My only complaint, as with all hotels, is the breakfast area is way too small for the number of guests, forcing people to sit in the lobby to eat or to take the food back to their room. We noticed this every day we were there, and in fact, one day it was us sitting out in the lobby. It would be nice to see in busier times, like summer, a few more tables added to the lobby so that you could eat your breakfast on a flat surface and not on your lap.
We were in a mobility accessible room at front of hotel - mainly for the reason that we needed a rollaway cot in the room and needed more space. Because of this, bathroom counter space was limited, but certainly not a biggie. Room was spacious. I actually very much liked the outside access to the room and liked not having to walk big distances as my knees are arthritic.
Rooms have hair dryers, irons, fridges and microwaves. Our room also had 2 luggage racks, which was great. No problems with the room except for a leak from the fire sprinkler in the bathroom. We told the housekeeper and it was fixed by the time we got back that day.
Our only noise complaint was that the people upstairs let their kids run around like herds of elephants at 6am in the morning, but that certainly isn't the hotel's fault. There was no sound from adjacent rooms, so the sound proofing is great. There is no noise from the highway.
Fresh baked cookies provided at 5pm were a nice touch. It would have been nice to have them a little later in the day, maybe 7pm as there was only one night where we could have a cookie.
Overall, we love this hotel and this will continue to be our favourite place to stay when we travel to Billings. We like the peace and quiet this hotel provides.
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- Also Known As:
- Best Western Plus Kelly Hotel Billings
- Best Western Plus Kelly Inn And Suites
- Best Western Billings
- Best Western Kelly Hotel
- Billings Best Western
- Best Western Plus Kelly Inn & Suites Billings, Montana