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Best Western Plus Kelly Inn & Suites
Ranked #3 of 51 Hotels in Billings
Certificate of Excellence
Little Rock, Arkansas
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Really liked this hotel”
Reviewed 1 September 2014 via mobile

This was a really nice place with fun decor. The wooden bears were so cheerful. Our room was very nice and very clean. We enjoyed the Breakfast. The pool was great fun...even for this grandma! We would absolutely stay here again.

Stayed August 2014, travelled as a couple
Helpful?
Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 4 September 2014
Thank you for commenting about our décor and the bears "crawling" up the outside of our building. If you call back to reservations, request a room with a bear peeking in your window and our staff will make every effort to book you (and your grandchildren) in one of those rooms. Hope to see you again whenever your travels bring you back to our area.
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815 reviews from our community

Traveller rating
    571
    174
    36
    11
    23
See reviews for
387
195
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131
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 September 2014 via mobile

The hotel was amazing...that's not the issue. I PAID IN FULL online when I booked on the Best Western site. When I checked in I made sure and asked the woman at the front desk if my card would have any charges. She said no its just for incidentals and if we incur any additional charges to the room. Later that evening I checked my bank...sure enough I had been charged 175 AGAIN! I went to the front desk to straighten it out where they had no idea what to do. They released the funds but said it could take DAYS for them to get back to my bank...As if I have days to wait for MY money that they took! My truck payment comes out of that account automatically! So instead of enjoying the water park with my kids I got to stress out about if my car payment would bounce! They spoke to the manager who said they could discount the room to 99 instead of 175...yea I guess thats ok but I feel they should have given me a free night stay for another time on top of that SMALL discount for screwing up my bank account and the discount they offered still hasn't been done! The full charge is still there this morning and they said the discount would be applied at midnight. LIARS! Not only that but there's a NEW CHARGE this morning for ANOTHER $9 out of nowhere. They have no idea what they are doing....either that or they flat out steal from their guests bank accounts!

Stayed August 2014, travelled with family
Helpful?
1 Thank Dominique V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 5 September 2014
Thank you for posting that you found our hotel amazing and enjoyed our rooms and amenities. After trouble-shooting and researching the issues, thank you for understanding that this situation was not intentional on the part of our staff and is not something that normally happens in our systems during the check-in process. We appreciate knowing that you will come back to stay with us again.
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Eugene, or, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2014

Finding nice grass to walk your dog in Montana is a plus and this hotel had some. We enjoyed having a room with a door going to the outside and a door to the interior of the hotel. Short walk to a mini-mart was a plus. Location is good but it was easy for us to miss the left turn on to the street where the hotel is located.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 1 September 2014
It was good to hear how much you appreciated the green spaces to walk your pet! Hopefully your pet was also able to enjoy his/her treats at check-in and rested comfortably before "hitting the open road" again. Please visit us again soon!
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Nashville, Illinois, United States
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 August 2014

We lodged here last year for 2 nights. Returned again this year. I cannot say enough about
how friendly this staff is. From the minute you walk into the lobby you are being greeted.
They take time to get directions, mark a map for you, greet other people and answer the
telephone. whatever they are paid they earn it as they are so busy. A young man, Matthew,
I believe is his name was so helpful with directions. Our room was so comfortable, Location
is good. Only dislike" the quality of biscuits.....they need a better quality. Cookies provided
by the evening desk staff is tasty and appreciated. Wonderful children area with pool for
family use.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 1 September 2014
Thank you for posting about your wonderful experience when you recently stayed with us. We, too, feel there's nothing more important than a friendly staff who enjoys taking care of our guests. We hope you will visit us again whenever your travels bring you back to Billings and enjoy our western hospitality. Just a note - hot soup will be served fireside during the fall and winter months along with warm cookies!
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Fergus Falls, Minnesota
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014

We have stayed at the BWKelly many times on our trips out west. Dog friendly, clean and people friendly too. Close to Cabella's so we always spend a little time next door. Only downer is the lack of a good restaurant in the local area.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 1 September 2014
The very best compliment we can receive from our guests is that they come back to visit us again and again. Thank you for posting about our pet friendly location and close proximity to Cabelas. Please visit us again soon!
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Billings, United States
1 review
Reviewed 25 August 2014

This hotel is and has what you would expect for the price EXCEPT for one thing. The room was clean, the staff was responsive to a small repair problem, the breakfast was the usual in-hotel breakfast. However, the "indoor pool" is actually a water park. It is a great thing, I'm sure, for families traveling with children. For a adult who stays at hotels with pools for the purpose of getting exercise, it was dismaying. The water park was not suitable, even early in the morning, for any kind of fitness swimming. Otherwise, it was what you would expect for the price.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 26 August 2014
Thank you for taking the time to post your comments on TripAdvisor. It was good to see you found your room clean and comfortable and our staff responsive to your requests. It's always our goal to provide great customer service! We hope you took advantage of our 24 hour fitness center since our water playland was not what you needed for a water work-out. It's our hope, though, that you will come back and visit us again if your travels bring you back to Billings.
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Broomfield, United States
1 review
Reviewed 21 August 2014

We stayed at this hotel for one night. We were traveling with our two pups-- and we found the whole experience to be just great. The rooms were updated and clean-- plenty of room and comfortable for two adults and two dogs. There was plenty of green space for walking-- and we have a very pleasant evening. Breakfast the next day was hot and tasty. The lobby area and staff were very welcoming-- and we loved the little bears looking in the windows. We didn't have any children with us, but the pool was adorable! I would definitely stay here again-- and will recommend others do the same.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Diane Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 22 August 2014
We appreciate knowing how much you and your puppies enjoyed your stay with us. Our front desk staff enjoys welcoming are four-legged friends with doggie bones and our guests with hot cookies. Thank you for commenting on green areas to walk your pets and stretch your legs after a day of traveling. Please come back and visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kelly Inn & Suites

Property: Best Western Plus Kelly Inn & Suites
Address: 4915 Southgate Drive, Billings, MT 59101 (Formerly BW PLUS Kelly Inn & Suites)
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Billings
#2 Family Hotel in Billings
#5 Business Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed package, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! ... more   less 
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Best Western Plus Kelly Inn & Suites Billings, Montana

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