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“amazing!!”

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Residence Inn Billings
Ranked #22 of 51 Hotels in Billings
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“amazing!!”
Reviewed 17 June 2014

It was my first time staying in a two-bedroom hotel, and, needless to say, it was amazing!! The room had two bedrooms, two bathrooms, and it was very clean! It was a beautiful. The room service was great, too!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sydnee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 reviews from our community

Traveller rating
    127
    44
    18
    5
    8
See reviews for
75
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Anaconda, Montana
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 June 2014

Stayed here for a business trip, and felt completely at home. Rooms are spacious and very comfortable, we had a full kitchenette which included dishes and basic utensils. The staff was very helpful and professional, the kind of service that will care for your needs quickly and efficiently without trying to be your best bud - exactly what I look for in customer service providers.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mountain_standard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, FL
Level Contributor
205 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 13 June 2014

We've stayed here numerous times. The property seems to have considerable turnover in
management which results in wide variations in quality. You don't know whether it will be
good or mediocre until you arrive.

Last year, the evening reception had diverse food offerings including salad items. This year,
it was cold pizza and garlic toast. Absolutely nothing for a gluten free person. Salad is very
inexpensive. Apparently, the new management are cheapskates.

The contrast between this hotel and the Bismarck Residence Inn are striking. The management
of the Billings property may wish to visit the N.D. property to see how a well run Residence Inn
works.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank baycityart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings-RI, General Manager at Residence Inn Billings, responded to this review, 16 June 2014
First of all we haven't changed management so I am not sure where that comment originated.

On pizza night, which we have every two weeks, a salad is not part of the complimentary offering. It has been that way since we started doing free pizza night. We, however, are sorry it didn't fit your needs. When a place has complimentary items, food, beer, wine, soda it is unfortunately hard to make everyone happy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

The reservations person incorrectly entered our arrival date so, after driving 600+ miles we had no room. The desk clerk did not apologize and told us we must have changed our reservation. She really didn't care.

  • Stayed June 2014
    • Location
    • Cleanliness
Helpful?
2 Thank MiPOljjblz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings-RI, General Manager at Residence Inn Billings, responded to this review, 12 June 2014
I would like to speak to you over the phone so I can follow up on this. I am not sure what happened and really have no information to go on. Please feel free to call me so we can discuss further. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
783 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 702 helpful votes
Reviewed 31 May 2014

Never stayed in a place like this before. Comfortable in all ways, full kitchen, neat bathrooms. clean rooms all that one can look for to stay comfortable is here. Very comfortable two bedroom suite with a full kitchen. The rooms and the bathrooms were very clean and neat. The towels and the bed sheets were also fantastic. The swimming pool was also good. The exercise room did not have good equipments.
The things lacking in the kitchen was a pair of scissors and I also thought some more pots,pans and cooking cutlery/ ladles wil help people who want to cook home made food.
Else, the place was very comfortable and excellent. Very near to shopping centers and hotels ):
Very comfortable room with kitchen. We had taken a suite with two double rooms for four of us to stay.
The things lacking in the kitchen was a pair of scissors and I also thought some more pots,pans and cooking ladles will help people who want to cook home made food.
Else, the place was very comfortable and excellent. Very near to shopping centers and restaurants ):
THE STAFF WERE VERY FRIENDLY AND THE BREAKFAST WAS SUPER.

Room Tip: The suite we were in was real good and comfortable.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank loki_knows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rapid City, South Dakota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2014

The Residence Inn in Billings went above and beyond our expectations! Driving through town on a business trip, we made a stop in Billings to visit with my daughter for a few days and found ourselves with a happy warm welcome from the staff at the property.
The accommodations they provided for us during our stay were more than convenient, they were COMPLIMENTARY!!! With a nice variety of hot and cold breakfast items every morning, and a complimentary appetizer served in the evenings of Tuesday through Thursday.
The patio with the working fire place and seating was a relaxing atmosphere to just sit and visit. The rooms were well presented and seemed to be very tidy. Even made it a point to speak with the house keeping manager upon check-out about how nice everything was.
The girls at the front desk were MORE than helpful with any of our inquiries about the area, or recommendations for great places to eat. The property is located right behind a main strip in Billings with access to shopping, restaurants and coffee houses. Far enough away from the highway and train tracks that run through the town to get a full nights rest. I would DEFINITELY refer my friends and family to a future stay with The Residence Inn.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank H L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bar Harbor, Maine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2014

I travel a lot for work , so the hotel is a home away from home for me, having the right hotel is always a must. I never stayed at residence inn in billings before but I would highly recommend anyone to stay here. The staff are really nice and very helpful. No matter what time I had a question someone was always there to answer it or if I needed help with something in my room, They always sent someone up to help me. Very clean place. It was always nice to go to work and come back with a clean room to sleep in and do some work at the desk. The breakfast was nice every morning and the evening social they serve was also nice, two free meals with your room. It is also a kid friendly and pet friendly place. The staff interact with the kids and animals , which is so wonderful to see them enjoy there job and take the time to get to know the guest no matter how busy they are.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vicky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Billings

Property: Residence Inn Billings
Address: 956 S 25th St W, Billings, MT 59102-7471
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Billings
#12 Business Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Billings 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Residence Inn is a beautiful property with our recently renovated suites,and a new Residence Inn Mix Social on Monday, Tuesday and Wednesday evenings. We are centrally located to shopping and restaraunts with a neighborhood feel. Our staff strive to make you feel at home. Select a studio suite or a one or two bedroom suite for your comfort. ... more   less 
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Also Known As:
Residence Inn Billings Hotel Billings
Billings Residence Inn
Residence Inn Billings Montana

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