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“AWESOME HOLIDAY MADE BETTER”

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Residence Inn Billings
Ranked #21 of 51 Hotels in Billings
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“AWESOME HOLIDAY MADE BETTER”
Reviewed 30 July 2014 via mobile

Traveled to billings over the 4th for a family reunion and the staff and service at this hotel was more than awesome. We had wonderful accommodations, housekeeping was very helpful with when we wanted our room cleaned and keeping us stocked on extra towels and the front desk gal Skyler was super friendly and told us about firework displays, where they were located and even printed us directions; very very helpful. We definitely will find another reason to come to billings and stay here!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rhonda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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205 reviews from our community

Traveller rating
    130
    44
    18
    5
    8
See reviews for
77
58
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36
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Level 5 Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 July 2014 via mobile

This hotel used to be great. It is now showing signs if wear in furnishings and outside common areas. Both treadmills in the workout room were out of order during our visit. Staff is great, but furniture wear on upholstery shows lack of attention to upkeep and maintenance. There may be better maintained, newer hotels in Billings.

Stayed July 2014
Helpful?
Thank Brrvermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings-RI, General Manager at Residence Inn Billings, responded to this review, 7 July 2014
We are starting a renovation this year. We do understand that things get worn the older it gets and we are definately taking care of it. Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bozeman, Montana
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

From the first night to the last everything was bad. we arrived and got told we would have to wait three hours for are room to be ready. Yes we arrived early 12:30pm we are business travelers. the lady at the front desk took 20mins to find our reservation (very frustrating) she did not suggest things for us to do or even ask if we knew the area. just said it would be three hours till we could check in. rooms did not get cleaned till 3:30 each day by then I was back in my room. as a housekeeper I know that they do this hoping people will not want service. (very unacceptable.) the first night someone had left a bag of garbage in the hall way when front desk was told about it the response was, (we have know one to take care of it, it will sit till morning) really!! a bag of stinking garbage sat till 10:30am the next morning. The breakfast person did not great guests or even smile at them. her whole demeanor was very unhappy. They did not know anything about the bus system or have any information on it. when asked they lady acted like it was a sin some one would be interested in it. yes the rooms are nice and they where clean. But I really think they need work on customer service. Breakfasts where good and had plenty of options. Again customer service would be nice to be greeted and spoke to by staff, instead of glared at. front desk staff should be informative, we never even got told pool times exercise room times, breakfast times nothing. As someone who has 10 years in hotel business and a sister who works for Marriott this behavior would not be tolerated at all.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank merna g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings-RI, General Manager at Residence Inn Billings, responded to this review, 3 July 2014
Please call me so we can follow up. I have no idea who the employees are that helped you.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014

It was my first time staying in a two-bedroom hotel, and, needless to say, it was amazing!! The room had two bedrooms, two bathrooms, and it was very clean! It was a beautiful. The room service was great, too!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sydnee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anaconda, Montana
Level 5 Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 June 2014

Stayed here for a business trip, and felt completely at home. Rooms are spacious and very comfortable, we had a full kitchenette which included dishes and basic utensils. The staff was very helpful and professional, the kind of service that will care for your needs quickly and efficiently without trying to be your best bud - exactly what I look for in customer service providers.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mountain_standard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, FL
Level 6 Contributor
207 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 13 June 2014

We've stayed here numerous times. The property seems to have considerable turnover in
management which results in wide variations in quality. You don't know whether it will be
good or mediocre until you arrive.

Last year, the evening reception had diverse food offerings including salad items. This year,
it was cold pizza and garlic toast. Absolutely nothing for a gluten free person. Salad is very
inexpensive. Apparently, the new management are cheapskates.

The contrast between this hotel and the Bismarck Residence Inn are striking. The management
of the Billings property may wish to visit the N.D. property to see how a well run Residence Inn
works.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank baycityart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings-RI, General Manager at Residence Inn Billings, responded to this review, 16 June 2014
First of all we haven't changed management so I am not sure where that comment originated.

On pizza night, which we have every two weeks, a salad is not part of the complimentary offering. It has been that way since we started doing free pizza night. We, however, are sorry it didn't fit your needs. When a place has complimentary items, food, beer, wine, soda it is unfortunately hard to make everyone happy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

The reservations person incorrectly entered our arrival date so, after driving 600+ miles we had no room. The desk clerk did not apologize and told us we must have changed our reservation. She really didn't care.

  • Stayed June 2014
    • Location
    • Cleanliness
Helpful?
2 Thank MiPOljjblz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings-RI, General Manager at Residence Inn Billings, responded to this review, 12 June 2014
I would like to speak to you over the phone so I can follow up on this. I am not sure what happened and really have no information to go on. Please feel free to call me so we can discuss further. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Billings

Property: Residence Inn Billings
Address: 956 S 25th St W, Billings, MT 59102-7471
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Billings
#12 Business Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Billings 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Residence Inn is a beautiful property with our recently renovated suites,and a new Residence Inn Mix Social on Monday, Tuesday and Wednesday evenings. We are centrally located to shopping and restaraunts with a neighborhood feel. Our staff strive to make you feel at home. Select a studio suite or a one or two bedroom suite for your comfort. ... more   less 
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Also Known As:
Residence Inn Billings Hotel Billings
Billings Residence Inn
Residence Inn Billings Montana

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