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“5 Star”

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Hilton Garden Inn Billings
Ranked #5 of 51 Hotels in Billings
Certificate of Excellence
Reviewed 2 August 2012

We stayed here one night while on a tour with Caravan. This was, by far, the most luxurious of all the hotels on our trip, The rooms were clean, with a spacious bathroom. We had a mini fridge and even a microwave and used both of them. The beds were so comfortable we had a hard time getting up in the morning. Breakfast was great. There are restaurants within walking distance, but we chose to pick up a pizza at a place our coach driver recommended. It was delicious. I wish we could have spent another night here.

  • Stayed: July 2012, travelled as a couple
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2  Thank travlelingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this reviewResponded 6 August 2012

Dear Travelling Mom,

Thanks so much for your great review! We are so happy that you enjoyed all the amenities that Hilton Garden Inn has to offer. We take great pride in our hotel and are thankful for travelers like you that take the time to review us.

Should your travels bring you back to Billings, we hope you will stay with us again!

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611 - 617 of 690 reviews

Reviewed 31 July 2012

I was at the hotel for a week and received excellent service throughout the entire time. The banquet staff are outstanding and made our meeting a success. There are a lot of restaurants and stores within walking distance.

  • Stayed: July 2012, travelled on business
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2  Thank TWorkTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this reviewResponded 6 August 2012

Dear TWork Traveler,

Thanks for the great review! We are so happy that you felt comfortable for your week-long stay. Thank you for recognizing our banquet staff.... we think they are rock stars too! The Hilton Garden Inn is a great place to host a meeting. With superior service and exceptional food, our meetings are sure to please.

We invite you back the next time your travels bring you to Billings.

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Reviewed 23 July 2012

Caravan Tours had us staying at this beautiful hotel and it was first class luxurious! The beds were so comfortable and the room was immaculate. Across the street was a nice Mexican restaurant too. Since the tour paid for this I don't know what the room cost was but it was the nicest on the whole tour.

  • Stayed: July 2012, travelled with friends
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3  Thank Pennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this reviewResponded 6 August 2012

Thank you for taking time to review our hotel, we are so hapy that you enjoyed your stay.

Our beds are very comfortable, and most travelers love the self adjusting firmness. We are very proud of our housekeeping team as they do an awesome job of keeping such immaculate rooms. Thank you for recognizing them!

Our location is nice and quiet, yet super convenient. We are so happy that you enjoyed the variety of restaurants within walking distance.

We welcome you back to the Hilton Garden Inn Billings anytime!

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Reviewed 16 July 2012

My wife and I stayed at the Hilton Garden Inn in Billings, Montana, July 14-15, 2012. While there were many options near the main highway and downtown, we knew what to expect here, having stayed at similar Inns in Montreal and elsewhere. This Hilton was first-rate. Its extremely tastefully designed and family friendly as well. There's a pool too though we did not actually use it. Service was fast and friendly. The room had all the essentials in a very nicely designed format. The beds have adjustible firmness, and the bedding and pillows and duvet are all washed clean for each new visitor. The breakfast was a buffet, and very reasonably priced. We were, in short very pleased with this Inn and would stay at this one and others as well whenever we have the option of doing so. This is a real review as we have no affiliation with this Inn. We just felt a quality experience should be noted for others to take into account.

  • Stayed: July 2012, travelled as a couple
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3  Thank Tom_clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this reviewResponded 23 July 2012

We are so happy that you and your wife enoyed your stay with us, and thank you for taking time to review our hotel. Our staff strives to provide the best service possible as we are honored when guests choose to stay with us.

The Hilton Garden Inn brand prides themselves on consistency, and your comments assure us that we are doing just that! The beds are a favorite amongst our guests with the adjustable firmness and the duvet bedding that is washed after each use.

The breakfast is a great value at $9.95 which includes the buffet, cooked-to-order items, as well as coffee and juice. Next time be sure to try our signature Hilton Garden Inn waffles... oh so yummy!

Again thank you for the comment on our hotel. We appreciate the time and energy put forth. We welcome you back should your travels bring you to Billings again. Take care!

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Reviewed 13 July 2012 via mobile

A quick overnight pit stop. Nice property, still in near new condition. Pillows were awful. Soft and underfilled. Would be nice if they had a couple of more firm pillows available. Also, given the rates they are asking, I'm suprised they don't offer a complimentary breakfast. $10 for a hotel breakfast buffet seems crazy, given there's a Dennys and City Brew Coffee within walking distance. We do appreciate that this nicer property offers a government rate, given that the first 3 calls we made didn't offer any discounts.

  • Stayed: July 2012
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1  Thank JTuckerJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2012

Checked In: July 8, 2012, Checked-Out: July 10, 2012 (2-night stay)

I paid a non-discounted (“rack rate”) of $235.33 a night--$219 base rate + $16.33 taxes. I requested a room with two beds, for two people.

As has been noted in, at least, one other review this property either does not offer discounted rates, at all, or does so on a very limited basis. I made my reservation through the Hilton website. When I queried about a AAA rate the reply came back that this rate was not available for my requested dates nor was such a rate available on any date near my requested dates.

Unlike a number of Hilton properties in the large cities in the northeast, and on the west coast, the rate charged at this location could be called an “all-inclusive” rate to the extent that internet access and parking are both complementary. I would rather pay a higher room rate than be “nickeled” and “dimed” with “add-ons.”

While the room was not, by any means, “over-sized” it was large enough to accommodate two people with a reasonable amount of baggage. The bathroom was clean and well stocked. The rest of the room was also well cleaned. The microwave worked well and was welcome. There is a bar fridge which does a nice job of keeping your beer or soda cool. However this fridge does not have any temp control, so don’t plan on having anything super cool.

The mattresses in the room had one of those comfort controls. The control on my bed did not work. Based on Trip Advisor reviews of other hotels offering mattress controls it appears these devices either do not work at all or, when they do work, they malfunction. Hotels would do better by their guests to “trash” these devices, save their money, and go back to the old fashioned “one mattress fits all” formula.

Despite the $235 rate it appeared there was no complementary breakfast. Breakfast is available, for purchase, and this may be a good option if you have a meeting or appointment you need to get to. However, if time allows, more generous portions; a larger selection, and a comparable price, for breakfast offerings, are available at Denny’s and IHOP—both of which are nearby. Also Denny’s and IHOP serve breakfast 24/7.

All of the staff were polite. I had a temporary outage with my tv and the responsiveness of the staff was excellent as to this issue.

In the event I am, again, in need of a microwave and a fridge I would stay here. Otherwise, based on the $235 rate I paid, and my Hilton Honors membership, I would opt to pay less and stay at the Hampton Inn on the east side of Billings.

  • Stayed: July 2012, travelled on business
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2  Thank Big_Horn_Basin_Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this reviewResponded 23 July 2012

Thank you for your candid comments, we appreciate your feedback and are always striving to improve.

As we are in the peak of our leisure season and have many events at the hotel, our rates do increase. It is our hope that the service and amenities we provide will add value to your stay.

Hilton Garden Inn believes in the every stay value. To echo your comments, we don't charge for amenities that we believe should be inclusive. I'm glad to know that you recognize these added amenities.

I'm happy that you felt the room to be comfortable and that you utilized the microwave, and refrigerator in your room. All rooms also include a coffee maker, iron, ironing board, and hair dryer. I'm sorry that you did not enjoy the bed with the comfort controls.

Our breakfast is a combination of buffet and cooked-to-order. Guests are welcome to eat to their heart's content, so I'm sorry that wasn't explained to you better. Typcially our guests enjoy the variety and value that $9.95 provides. Should you book with Hilton Garden Inn again, inquire about the bed and breakfast rate that includes breakfast in your rate at a discounted fee. We do have a variety of great restaurants within walking distance.

Thank you for the great comments regarding our staff. We are so very proud to have such diligent employees that care about the experience of our guests.

I hope that you will reconsider and choose Hilton Garden Inn next time your travels bring you to Billings. Thank you again for your review, we appreciate your feedback!

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Reviewed 10 July 2012

I have stayed here about 8 times now and all I can say is this hotel has some excellent staff. I enjoy the Hilton Garden Inns in particular but it is the staff that set it apart. This hotel looks new and is kept looking that way. The rooms are comfortable and have plenty of space including a true working desk. I would also like to extend a special thanks to Debbie Wallace in the bar/restaurant. Great service even when she is trying to take care of a whole lot of people. Pleasent personality no matter what the occasion or situation. The tours groups are one of those challanges I saw her take on first hand. Great job!

  • Stayed: July 2012, travelled on business
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1  Thank RBfromCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, Director of Sales at Hilton Garden Inn Billings, responded to this reviewResponded 23 July 2012

Thank you for your kind thoughts about our hotel and most importantly, our staff. Everyone here works very hard to make sure the hotel is in tip top shape and that all of our guests have a pleasant experience.

Hilton Garden Inn's are a favorite amongst business travelers with our large work space, complimentary wireless internet, and 24-hour complimentary business center.

Thank you for recognizing Debbie. She is a true asset to our team and a favorite with our "regulars" such as you! To ensure a hotel is profitable, it takes all kinds of business. We appreciate our business and leisure travelers, tour groups and everyone else that chooses Hilton Garden Inn Billings as their preferred hotel.

We appreciate your review and thank you for being a returning guest. We look forward to a successful continued partnership.

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Additional Information about Hilton Garden Inn Billings

Address: 2465 Grant Rd, Billings, MT 59102-7477
Phone Number:
Region: United States > Montana > Billings
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Billings
#3 Romantic Hotel in Billings
#3 Family Hotel in Billings
Price Range: £82 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Billings 3*
Number of rooms: 128
Official Description (provided by the hotel):
Our hotel in Billings, MT is Located in central Billings, near the Rimrock Mall and ZooMontana. Hilton Garden Inn Billings offers the perfect home-away-from-home with freshly-prepared breakfast daily inside of our on-site restaurant (breakfast not included in room rate). Expect the following hotel amenities: evening room service, in-room microwaves and refrigerators, an on-site bar/lounge area, indoor pool/whirlpool spa, fitness room, complimentary business center, meeting/conference rooms (catering services available) and free parking. Sundries and other goodies are available for purchase at our 24-hour Pavilion Pantry (also on-site at our hotel). ... more   less 
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Also Known As:
Hilton Garden Inn Billings Hotel Billings
Hilton Billings
Hilton Garden Inn Billings Montana

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