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“Fasttoys”

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Hilton Garden Inn Billings
Ranked #4 of 51 Hotels in Billings
Certificate of Excellence
basin wy
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fasttoys”
Reviewed 8 March 2014

Best place to stay in Billings, as I have stayed all over town and this is hands down the best in town. It is located next to the preferred shopping area and eating establishments. Staff is very attentive to all my needs and continually impress me.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank fasttoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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648 reviews from our community

Traveller rating
    408
    174
    43
    10
    13
See reviews for
173
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Durango, United States
1 review
Reviewed 7 March 2014

Extremely helpful and friendly staff in all areas of service, all went out of their way to assist with any requests, and the business center was very accommodating, that’s enough to bring me back again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gilbert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missoula, Montana
1 review
Reviewed 5 March 2014

We stayed there last month and had reserved a room through an online site. When we arrived to check-in we realized that I had mistakenly reserved a room for the wrong month. Unfortunately there is no refund for this. Christi at the front desk, however, took the time to work out a transfer of the reservation date with the website (which was very time consuming and difficult to work through) and saved me the cost of a mistake which was entirely my fault. Because of her patience, helpfulness and professionalism I decided to stay at the Hilton at our destination in Minnesota (9 nights) and again at the Billings Hilton on our return trip. I was very impressed.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 27 February 2014

When I arrived at the hotel the staff was very accommodating and upgraded me to a King suite! It was a long awaited trip and my husband and I were very thankful for the upgrade. We received complimentary cooked to order breakfast every morning! One evening we ordered room service, the food came very fast, and the service was outstanding! Overall a very good experience!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 February 2014

Check in only took 2 min. No need to check out they drop bill off at the room. Very clean and quite. Called on our way and made reservations. Quick and easy. Close to the many eating places on King ave.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalispell, Montana
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 February 2014

I used to frequent this hotel for several years, weekly visits. The beds were the first to go, they are the older air bed type where you adjust soft or hard. The only problem is most of them do not work any longer, so some are half hard on one side, half soft on the other. Changing them is no longer an option. dirty bathrooms became a constant issue, then the prices started to rise from an original $109 which is average for this city to an insane $249 a night. There are more comfortable, cleaner places in this city, at much lower prices.

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
2 Thank davidmcwhorter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, 26 February 2014
I am so sorry you found your bathroom unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sidney, Montana
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 February 2014

I made a reservation to stay at this hotel with my family during a state tournament weekend. When we finally got there after driving 4 hours, the front desk lady told me that they couldn't find my reservation even though I had a confirmation from Expedia to prove it! She didn't even offer to walk us to a different hotel! After sitting on the phone for an hour and a half when we left, I thought we were going to have to turn around and drive 300 miles back home. I finally found a room in town but it was $390/night and they didn't even offer to pay for part of it. We will never go back!

  • Stayed February 2014, travelled with family
    • Value
    • Service
Helpful?
2 Thank Holle_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole M, General Manager at Hilton Garden Inn Billings, responded to this review, 18 February 2014
I sincerely apologize for the inconvenience imposed during your recent attempted stay. As a best practice when booking through discounted sites, we encourage travelers to confirm their reservation with the hotel. Sometimes there is an electronic disconnect between the third party booking site and our reservation system. I do hope that you will follow up with Expedia as well. I understand your frustration as we experienced an abnormal situation. Thank you for your review, I have contacted our front office and Expedia in regards to your comments and both parties are evaluating our policies and procedures. I do hope the next time you are in the area you will consider staying at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Billings

Property: Hilton Garden Inn Billings
Address: 2465 Grant Road, Billings, MT 59102-7477
Phone Number:
Region: United States > Montana > Billings
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Billings
#3 Family Hotel in Billings
#3 Romantic Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Billings 3*
Number of rooms: 128
Official Description (provided by the hotel):
Our hotel in Billings, MT is Located in central Billings, near the Rimrock Mall and ZooMontana. Hilton Garden Inn Billings offers the perfect home-away-from-home with freshly-prepared breakfast daily inside of our on-site restaurant (breakfast not included in room rate). Expect the following hotel amenities: evening room service, in-room microwaves and refrigerators, an on-site bar/lounge area, indoor pool/whirlpool spa, fitness room, complimentary business center, meeting/conference rooms (catering services available) and free parking. Sundries and other goodies are available for purchase at our 24-hour Pavilion Pantry (also on-site at our hotel). ... more   less 
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Also Known As:
Hilton Garden Inn Billings Hotel Billings
Hilton Billings
Hilton Garden Inn Billings Montana

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