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“Fine hotel”

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BEST WESTERN PLUS ClockTower Inn
Ranked #6 of 51 Hotels in Billings
Certificate of Excellence
Columbus, Ohio, United States
Level Contributor
265 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Fine hotel”
4 of 5 bubbles Reviewed 21 December 2013 via mobile

The Best Western in Billings, Montana is an older hotel which has been well maintained. The rooms are large and comfortable, with good bedding, towels, TVs, and strong WiFi. The guest laundry is convenient and inexpensive. The design is somewhat odd for a location that gets such harsh winter weather as the open courtyards expose every room to the elements and meant a lot of shovelling for staff. This also meant that the heater in my room, although kept at the 68 degrees the hotel had it preset at, came on every 3 to 5 minutes all night long due to the fact the temperature outside was 3 degrees.

Stayed December 2013, travelled on business
Helpful?
Thank Brent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, 23 December 2013
Brent B,

Thank you for taking the time to let us, and others know about your stay. We agree with you that our layout is not as conducive in -23 F weather as it is in 90 F weather, and are looking at what improvements we can make to ensure every guests stay is pleasant when temperatures drop so drastically. If you are looking for rooms with an enclosed hallway you should check out our business king rooms which are in an interior corridor.
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944 reviews from our community

Traveller rating
    497
    276
    104
    41
    26
See reviews for
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234
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 December 2013

When I arrived in Billings it was snowing quite seriously. This did not pose a problem for the shuttle pick up at the airport. I had a great stay at the Clock Tower, the room was spacious and comfortable. Linens were amazing and shower was always hot. I absolutely appreciated being in the middle of town and in walking distance to all the big restaurants, brew pubs, and night spots. I felt well taken care of by Ed, a Clock Tower employee, who was available to shuttle me to locations throughout the town and back to the airport for my departure. I would most definitely return to the Clock Tower on my next visit to Billings.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, 16 December 2013
Jane N,

I am so glad to hear that you had a great stay and you enjoyed our downtown location which is situated among many of the best restaurants and nightlife venues Billings has to offer. It is also great to see our Chief Engineer Ed took such great care of you and made sure you got to where you needed to be. Once again I am glad to see you enjoyed your stay and hope you come back again.
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Sheridan, Wyoming, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

Our most resent stay at the Clock Tower Inn was outstanding. Check-In took less than three minutes and the room was outstanding. We had a king size bed wonderful with a large room. For the price I do not think you can find a better deal in Bilings, Mt. Stallas next door provides the best breakfast in Billings.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank williamo727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, 25 November 2013
williamo727,

As much as enjoy chatting with all our guests we know you have people to see and places to go which is why we try to make our check in process quick and easy. I am glad you enjoyed your room and we hope you come back again to see us.
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Sidney, Montana
1 review
5 of 5 bubbles Reviewed 19 November 2013

I would like to give a huge "Thank you" to the manager, cleaning person (Theresa?) and staff at the Clock Tower. We love staying right downtown and within walking distance of so many fun places when we come to town from NE Montana on business. Without noticing, we had forgotten our company checkbook in the room after checking out and didn't notice until passing back through two days later, so I called and was so very thankful that the cleaning person was such an honest enough person to have turned it in to the manager for safe-keeping, which he actually kept in his office instead of the Lost-and-Found. We SO appreciated it! About the only place we stay when going to Billings and would highly recommend it to anyone traveling. Very clean, welcoming staff and nice to know they always have your back! Thanks again and will be back soon!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StacyB1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, 22 November 2013
StacyB1232013,

I am so glad to hear you enjoy or property and our great location. I am also really glad to hear you liked our process for holding lost valuables such as check books or jewelry as we understand that if we lost one of those items we would want it kept safe which is why we have a great staff as they care and think about the guest. Once again Thank you for the Kind words and for the wonderful new boat you purchased for us ;) just joking.
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Houston, United States
1 review
4 of 5 bubbles Reviewed 13 November 2013

Very good accomodations - high speed internet would work on iPhone but not my laptop and not very "high speed" but functional. Overall a very good place to stay on business and close to most restaurants.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, 22 November 2013
Christopher B,

I am glad you enjoyed your accommodations, but do apologize for the inconvenience with regards to the complimentary WiFi not working on your laptop. I would like to let you know we have upgraded from a 40 up and 40 down pipe to a 100 mbps pipe which should allow for increased speed during high demand times. Once again thank you for taking the time to let us and others know about your stay.
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Great Falls, United States
1 review
5 of 5 bubbles Reviewed 1 November 2013

The downtown location is great, the price is reasonable but the service is EXCEPTIONAL! They went out of their way to make sure our stay was great! The restaurant (breakfast) is top notch and so many evening locales that are fabulous are so close. Pet friendly and People Pleasing!!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, 4 November 2013
Debra E,
Thank you for the kind comments and I am so glad to hear that you enjoyed your stay. We believe once a guest is in the hotel room and the lights are out we all look the same which means service is where we can really shine. Once again thank you for taking the time to let others know about your stay and we hope you come back and visit.
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Worldwide
Level Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 25 October 2013

At the Clock Tower Inn a piecemeal cluster of buildings are thrown together in what proves to be a bit of a confusing trek to find your room. Despite the odd layout, this isn't a bad place to stay, right in the heart of downtown Billings with numerous dining options a block or two away. The rooms are large and well appointed, with a handful of little touches to add to the comfort of your stay. The one touch that felt a little like overkill was the "fresh remote," a TV remote sheathed in a felt baggie, catering -- I suppose -- to the germophobes terrified of touching a dirty remote.

My biggest beef was the smell of the room, a musty, cigarette smoke smell that lingers from back when no-smoking rooms were unheard of. Nevertheless, for non-smokers (like myself) this is a bit of a bother. Don't get this Best Western confused with being a Hotel -- it's a Motel, albeit a Motel you would never lump in with the cheap-o spots littering Interstates. Bottom line: the Clock Tower Inn is a pretty decent option if you can get it for the right price.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at BEST WESTERN PLUS ClockTower Inn, responded to this review, 4 November 2013
You are correct that our building is uniquely laid out with 3 building spanning almost the entire block which allows each section to be slightly different in the style of rooms as well as parking options. We have 2 sections which you can park right in front of your door and another section which has a covered parking garage.

I apologize for the smell of the room as it most likely was stagnant air. As a majority of our rooms are open to the outside we make sure our rooms are fairly air tight meaning if the outside and inside preset temperature is close our thermostats won't kick on. We have since gone through and made sure all our thermostats are set to circulate the air hopefully eliminating the smell. Once again thank you for your time and comments.
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Additional Information about BEST WESTERN PLUS ClockTower Inn

Property: BEST WESTERN PLUS ClockTower Inn
Address: 2511 1st Ave N, Billings, MT 59101-2320
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Billings
#8 Family Hotel in Billings
#10 Romantic Hotel in Billings
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS ClockTower Inn 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Featuring an outdoor pool, Best Western PLUS Clocktower Inn is conveniently in the center of the city of Billings, Montana. Guests of the hotel can enjoy freshly baked goods at Stella's Kitchen and Bakery, on-site. Comfortably designed, each guest room at the hotel features a refrigerator, cable TV, and free Wi-Fi access. The private bathrooms come with a bathtub or shower and free toiletries. After a long day of exploring the sights of Billings, guests at Best Western PLUS Clocktower Inn can unwind in the hotel's sauna. Added amenities available here include a complimentary airport shuttle, a 24-hour front desk, and a business center. Yellowstone Art Museum is a 7-minute walk away, and a number of federal and state government buildings, as well as financial institutions, can be reached in a 5-minute walk. Zoo Montana is 12.2 miles from the hotel. Free parking is offered at this Best Western. Billings Logan International Airport is 3 miles away. ... more   less 
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Also Known As:
Best Western Plus Clocktower Hotel Billings
Best Western Billings
Best Western Clock Hotel
Billings Best Western
BEST WESTERN PLUS ClockTower Inn Billings, Montana

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