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“Nicely renovated, but has some quirks”

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Best Western Plus ClockTower Inn
Ranked #5 of 51 Hotels in Billings
Certificate of Excellence
Montana
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nicely renovated, but has some quirks”
Reviewed 6 April 2014

This motel has been around a long time but has been renovated. We stayed in a room with 2 double beds, and by that I mean full-sized beds, not queen. The room was tiny compared to motel/hotel rooms built today and the beds were hard. (I stayed in a room by the pool area a few years ago that was much bigger, so definitely ask for one of those.) The upside, the rest of the furnishings were very nice and the room was very clean. We had a big fridge in the room and flat screen TV, and the shampoo/lotion were nice quality. I didn't see any elevators, so ask for a ground floor room if stairs are a problem. Our room was in the original section and does show its age with things like thin walls, loud heater, etc. I can tell management is trying hard to spruce things up, however. The location is great for downtown activities. This is just a good basic motel (all doors open directly to the outside), but really nice inside. Stella's restaurant onsite is a huge plus as well.

Room Tip: Ask for one of the larger rooms by the pool if you need more room.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank LuvIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this review, 7 April 2014
LuvIreland-
Thank you for the review. We do have several different room types at different price points ranging from single queen and double double rooms up to our pool area double queen and single king rooms which you had stayed in previously. Believe it or not we are actually currently installing a new elevator into the section you stayed in as that has been a continuous comment from our guests. Once again thank you for your comments on our property and come back again to see the newly renovated pool area rooms.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Saint Paul, Minnesota
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014

Was in town for a conference. Hotel was located within walking distance of bars and restaurants. The property is older, but nicely renovated. It was chilly when I was there - so having to walk outside to get to my room was a negative - but not enough to rank it too much lower.

  • Stayed April 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stacey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this review, 7 April 2014
Stacey L,
Some of our staff are from warmer weather states so when it gets cold like when you stayed we totally understand. If you do come back again during the winter make sure to check out our business kings as they are in an interior corridor on the second floor so you get the warmth of the hallway and no one above you. Once again glad you enjoyed your stay and all the great dining options within walking distance.
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Woods Cross, Utah
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

Great place to stay in Billings MT. Rooms have recently been updated. Definitely eat breakfast at Stella's. Staff was friendly and helpful. Free airport shuttle. I would definitely stay there again if in the Billings area.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this review, 7 April 2014
Dave F,
I am glad to see you enjoyed your stay and enjoy the updates we are continually making the property. We enjoy the feedback from our guests such as yourself, both good and bad, because it lets us know where we should be focusing our continuous renovation efforts. once again glad you enjoyed the stay and our awesome staff! Hope you come back again the summer when our pool is open.
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Lewistown, Montana
Level Contributor
194 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 29 March 2014

The ClockTower is a good motel with a very good location for shopping and eating in downtown Billings, as most everything is within walking distance. The motel itself was clean, the service was good, and there was ample parking, both indoor and outdoor. We will stay here again.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this review, 31 March 2014
Tom S-
Thank you for the nice comments. We are glad to see you enjoyed your stay and hope you come back again this summer when our property really shines especially with all the upgrades which will be completed by then.
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littleton, United States
1 review
Reviewed 25 March 2014

It was a good stay. I did not like the heating unit. the heating unit Noise kept waking me up . That is waht made it difficult to sleep. I have stayed at this Motel over 100times in past 25 years during my business carreer. It was located close to the customers I needed to see . The motel has come a long way in appearance and service. Overall a good place to stay

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this review, 31 March 2014
Jerry D-
Thank you for the feedback and we agree this winter was hard on our heating units. As such, we are going to be replacing and upgrading our units so if we get -27 F weather our units will be up to the challenge. Once again thank you for your comments and we hope you come back again to see all the improvements we are in the process of completing.
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Shepherd mt, United States
1 review
Reviewed 24 March 2014

this should be a bw plus property and i can say this cause i have been a bw rewards customer for many years and i always stay at best western exclusevly even if i have to drive extra miles to get there or cut travel to stay at one

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this review, 31 March 2014
George S-

Thank you for you great comments and thank you for being a loyal Best Western member. We hope you come back this summer to enjoy all our updates to the property.
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Cody, Wyoming
Level Contributor
3 reviews
Reviewed 22 March 2014

We found a great price online so thought we'd give it a try for a one-night getaway for myself and my children. We were absolutely pleased with the cleanliness of the room, the amenities were high quality (shower was amazing, towels were soft and fluffy), the lobby was beautiful. The only drawback was that part of our floor was under construction, and that you couldn't get directly to the lobby from our room without having your key card handy. Stella's Bakery across the parking lot was awesome for breakfast, and you get a 10% discount at several nearby restaurants if you present your room key.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this review, 24 March 2014
Wendy C,
So glad you enjoyed your little vacation and I hope you come back in the summer when our property really shines with out heated outdoor pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus ClockTower Inn

Property: Best Western Plus ClockTower Inn
Address: 2511 1st Avenue N, Billings, MT 59101-2320 (Formerly BEST WESTERN PLUS ClockTower Inn)
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Billings
#8 Family Hotel in Billings
#10 Romantic Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus ClockTower Inn 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Featuring an outdoor pool, Best Western PLUS Clocktower Inn is conveniently in the center of the city of Billings, Montana. Guests of the hotel can enjoy freshly baked goods at Stella's Kitchen and Bakery, on-site. Comfortably designed, each guest room at the hotel features a refrigerator, cable TV, and free Wi-Fi access. The private bathrooms come with a bathtub or shower and free toiletries. After a long day of exploring the sights of Billings, guests at Best Western PLUS Clocktower Inn can unwind in the hotel's sauna. Added amenities available here include a complimentary airport shuttle, a 24-hour front desk, and a business center. Yellowstone Art Museum is a 7-minute walk away, and a number of federal and state government buildings, as well as financial institutions, can be reached in a 5-minute walk. Zoo Montana is 12.2 miles from the hotel. Free parking is offered at this Best Western. Billings Logan International Airport is 3 miles away. ... more   less 
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Also Known As:
Best Western Plus Clocktower Hotel Billings
Best Western Billings
Best Western Clock Hotel
Billings Best Western
Best Western Plus ClockTower Inn Billings, Montana

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