We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Carpet was horribly stained”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus ClockTower Inn
Ranked #6 of 51 Hotels in Billings
Certificate of Excellence
Reviewed 26 July 2014

Wouldn't let my dog stay in that room with the nasty carpet. No shampoo in the room. Poolside room wasn't remotely close to the pool. Would not recommend this hotel. Seemed fairly expensive for a below par hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded 28 July 2014

I apologize for any inconvenience you experienced with regards to the carpet in your room which we will immediately be looking into, correcting any issues there may be. I appreciate the feedback and letting us know where we fell short and giving us the opportunity to correct them. I hope you will be back again to stay with us in one of our new rooms which include new carpet, heated tile flooring, rain showers, and electric mirrors.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,133)
Traveller rating
Traveller type
Time of year
Language

733 - 739 of 1,133 reviews

Reviewed 25 July 2014

My wife and two kids stayed 8 nights in a very clean an newly remodeled room. We spent several nights poolside with family and friends and enjoyed the facilities. Breakfast at the onsite restaurant "Stella's" was fantastic - the best bacon I have ever had and the pancakes were also top notch. I could not have been more pleased. Oh and the WIFI was superfast my wife and kids all had tablets going and had no problem streaming video.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Les M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded 28 July 2014

Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our excellent accommodations and our friendly, professional staff. We all pride ourselves on top notch service for our guests which include 100 Mbps up and down allowing everyone to enjoy their devices, so your comments are most welcome.

Thank you again for your comments and for staying with us. We are looking forward to your next visit to Billings!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

Clean room, comfortable bed, pleasant people!!! Anticipating our needs and making suggestions for our trip! Above and beyond our expectations! Mom was blown away by how great the stay was!!!!! Stella's restaurant serves the most amazing food! Best pancakes ever!!!! Reasonably priced! Totally worth it!!!!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Gabriela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded 28 July 2014

Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed the furnishings and amenities in your room and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery.

Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!

Regards,

Steve Wahrlich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

We have been to this hotel many times, and look forward to it when we travel. The rooms are clean, VERY WELL MAINTAINED, and there are many flowers around, which makes it cheerful. The people are very helpful, and try hard to make sure you have a good trip. There are several good restaurants, and microbreweries within walking distance of the hotel. Stella's, next door, is a bakery that has good food (though nothing as fancy as Walkers down the block) as well. Just a pleasant place, in the middle of things.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank windmere1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded 28 July 2014

Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed for one night while visiting Little Big Horn National Monument. What a great location. Parking was available on site, we were driving a Suburban and had no difficulty. There were a variety of restaurants walking distance away with outdoor seating. The hotel itself was clean and well maintained, exterior corridors. Check in was smooth and efficient. While there is no breakfast included Stella's Kitchen and Bakery adjacent to the hotel was amazing and worth the wait. The hotel offers a discount with room key at several local eateries. Would stay again when in Billings.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
Thank 27lovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded 28 July 2014

Thank you for your time in writing your review about the ClockTower Inn. Our goal is to provide you with the best customer care/service possible in all aspects of the hotel. We hope to see you return for a future stay! 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

Stayed for 2 nights with my family of 5. Great, secure outdoor pool and sitting area with beautiful flowers. Rooms were like any other nothing to complain or brag about.
Only complaint would be the distance to the front desk. You have to walk through parking garage across an alley and through another parking area. I always felt safe doing so just wasn't convenient.

Stayed: July 2014
Thank Areckamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded 22 July 2014

Thank you so much for your enthusiastic review of the BEST WESTERN PLUS ClockTower Inn! I am very happy to hear that you enjoyed our heated outdoor pool surrounded by colorful perennial flowers located in our secluded pool area.

Thank you again for your comments and for staying with us. We are looking forward to your next visit to Billings!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Downtown location, close to restaurants, farmers market and brewery tour. We have a small car and had no problems with parking even though hotel was full. Excellent place for pets, great restaurant on site. Staff from front desk to housekeeping is very friendly.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
In-House_Coordinator, Manager at Best Western Plus ClockTower Inn, responded to this reviewResponded 22 July 2014

Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability" with amazing summer activities such as the Farmers Market. We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Billings hotels
2.7 mi away
Best Western Plus Kelly Inn & Suites
1.7 mi away
Boothill Inn & Suites
Boothill Inn & Suites
#2 of 51 in Billings
605 reviews
0.2 mi away
Northern Hotel
Northern Hotel
#11 of 51 in Billings
422 reviews
Show Prices
Show Prices
Show Prices
6.1 mi away
Hampton Inn & Suites Billings West I-90
4.9 mi away
Lexington Inn & Suites Billings
0.1 mi away
Doubletree by Hilton Hotel Billings
Show Prices
Show Prices
Show Prices

Been to Best Western Plus ClockTower Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus ClockTower Inn

Address: 2511 1st Ave N, Billings, MT 59101-2320 (Formerly BEST WESTERN PLUS ClockTower Inn)
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Billings
#8 Family Hotel in Billings
#10 Romantic Hotel in Billings
Price Range: £67 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus ClockTower Inn 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Featuring an outdoor pool, Best Western PLUS Clocktower Inn is conveniently in the center of the city of Billings, Montana. Guests of the hotel can enjoy freshly baked goods at Stella's Kitchen and Bakery, on-site. Comfortably designed, each guest room at the hotel features a refrigerator, cable TV, and free Wi-Fi access. The private bathrooms come with a bathtub or shower and free toiletries. After a long day of exploring the sights of Billings, guests at Best Western PLUS Clocktower Inn can unwind in the hotel's sauna. Added amenities available here include a complimentary airport shuttle, a 24-hour front desk, and a business center. Yellowstone Art Museum is a 7-minute walk away, and a number of federal and state government buildings, as well as financial institutions, can be reached in a 5-minute walk. Zoo Montana is 12.2 miles from the hotel. Free parking is offered at this Best Western. Billings Logan International Airport is 3 miles away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Best Western Plus ClockTower Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Clocktower Hotel Billings
Best Western Billings
Best Western Clock Hotel
Billings Best Western
Best Western Plus ClockTower Inn Billings, Montana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing