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“Hated this place”

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Best Western Plus ClockTower Inn
Ranked #4 of 51 Hotels in Billings
Certificate of Excellence
A TripAdvisor Member
“Hated this place”
Reviewed 15 June 2005

The walk-in rate was $19 dollars higher per night than the lowest rates found on the internet. The room we were given was terrible for a lot of reasons & should only be used if it's the last room in town. It was located directly above the office, on a very busy one way with the bus station and womens/childrens shelter out our window along with a mechanics gargage. It was so noisey at night that little sleep was had. The bed was placed near the window where the "room darkening" drapes allowed quite a bit of light through the top because they were mounted too far away from the window casing. The configuration of the room was mostly inconvienent. The coffee table in front of the couch was in the direct path to the bathroom from the bed. We ended up putting it on top of the couch at night. The top sheet was too small for the bed and the mattress pad ended up all bunched up and annoying by morning. The water for the shower was never consistant. Hot to hotter then cool then hot again. CRAZY!! The outlet for coffee, blow dryer etc...was covered by the towel rack (when in use is a fire hazard) and one of the outlets worked intermittently so I had to plug things in one at time. Huge waste of time & annoying. It was quite the trek to the continental breakfast. Outside, through the garage, elevator or up 2 flights of stairs. Very basic breakfast foods. Nothing to brag about. Lessons in customer service are desparetly needed here. The gal was none too friendly & started slamming things around in disgust when I noticed that we didn't get the reduced rates. She said that it would take her all morning to redo our bill so she refused to do it. There's more but I'll spare you any more details about our terrible experience.

  • Stayed June 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Irvine, CA
Level 5 Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed 28 August 2003

Spent two nights here and no major complaints, except that the front desk staff had problems 'coping'. It's just an old motel in a downtown location. However the location is excellent, only about two-blocks away from bars, restaurants, and Montana's version of casinos.

The motel bar/restaurant was closed when I was there, for reasons unknown. Navigation to the morning breakfast took awhile as you have to snake through a parking garage and FIND THE STAIRS. Get to the breakfast early or there will be nothing left except for stale donuts.

My advice, just SLEEP there and nothing beyond that...

3 Thank airlinestuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus ClockTower Inn

Property: Best Western Plus ClockTower Inn
Address: 2511 1st Avenue N, Billings, MT 59101-2320 (Formerly BEST WESTERN PLUS ClockTower Inn)
Phone Number:
Region: United States > Montana > Billings
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Billings
#8 Family Hotel in Billings
#10 Romantic Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus ClockTower Inn 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Featuring an outdoor pool, Best Western PLUS Clocktower Inn is conveniently in the center of the city of Billings, Montana. Guests of the hotel can enjoy freshly baked goods at Stella's Kitchen and Bakery, on-site. Comfortably designed, each guest room at the hotel features a refrigerator, cable TV, and free Wi-Fi access. The private bathrooms come with a bathtub or shower and free toiletries. After a long day of exploring the sights of Billings, guests at Best Western PLUS Clocktower Inn can unwind in the hotel's sauna. Added amenities available here include a complimentary airport shuttle, a 24-hour front desk, and a business center. Yellowstone Art Museum is a 7-minute walk away, and a number of federal and state government buildings, as well as financial institutions, can be reached in a 5-minute walk. Zoo Montana is 12.2 miles from the hotel. Free parking is offered at this Best Western. Billings Logan International Airport is 3 miles away. ... more   less 
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Also Known As:
Best Western Plus Clocktower Hotel Billings
Best Western Billings
Best Western Clock Hotel
Billings Best Western
Best Western Plus ClockTower Inn Billings, Montana

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