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“Comfortable” 5 of 5 bubbles
Review of Econo Lodge

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Econo Lodge
Ranked #34 of 51 Hotels in Billings
Gardiner, Montana
2 reviews
“Comfortable”
5 of 5 bubbles Reviewed 16 November 2013

They had very good customer service. (and being a front desk agent myself, I rely on good service). The room was clean and cozy and bed was comfortable. I stay here anytime I am in town. Breakfast was good and the eating area was clean.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shawnee351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeBillings, General Manager at Econo Lodge, responded to this review, 7 January 2014
Dear Shawnee351,
Thank you for taking the time to respond to TripAdvisor, we greatly appreciate your positive review. We strive on keeping our guest happy and satisfied at all times. We have improved our breakfast and I'm glad to hear that our new items are working out well! We hope to see you in the near future; and again, thank you for choosing to stay with us at your Billings EconoLodge.

Samantha C,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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209 reviews from our community

Traveller rating
    58
    45
    28
    21
    57
See reviews for
72
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27
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
El Paso, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 12 November 2013 via mobile

First of all. They made it an inconvenience for me. I had a great deal of baggage and luggage. The owner/manager was very rude to me. I needed a lift to the kenworth dealership. Only a 1/4 mile away to take all my luggage. They would not shuttle me there (same street). When I said that I was going post a review on trip advisor. He attitude went from bad to vulgar. He told me to get my stuff out and *F* out of here. He changed is attitude when I said I wouldn't put a review. Still would not shuttle me to the dealership. I dont care who you are never your guest in such a manner.

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank gilbie40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeBillings, Guest Relations Manager at Econo Lodge, responded to this review, 15 November 2013
gilbie40,

Thank you for taking the time to let us know about your stay with on TripAdvisor, we really appreciate it. Unfortunately we are not staffed to be driving guests around, however we do have a shuttle service but it does require a 24hr advance schedule. We would have been more than happy to call a cab for you. You leaving a complaint on TripAdvisor would not have changed us being able to leave the property to give you a ride. We loved having you stay in our hotel and we do hope to see you again. We would also be willing to schedule you a shuttle, we just would need 24hrs notice. If you have any other questions please email me at gm.mt032@choicehotels.com

Chad DeBuff
Guest Relations Manager
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Travellers are raving about these Billings hotels

glendive
1 review
4 of 5 bubbles Reviewed 10 November 2013

very good service excellent location for the places that we needed to go to. continental breakfast was hot staff very friendly and accomadating bed were comfortable rooms clean I would stay here agaIn I like the double doors one to office other to outside



  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tsleeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeBillings, Guest Relations Manager at Econo Lodge, responded to this review, 15 November 2013
tsleeth,

Thank you for letting us know about your stay on TripAdvisor, we really appreciate you taking the time out of your day. We are so glad to hear that you enjoyed your stay with us! We just replaced all of our beds and improved our breakfast. I'm very glad to hear that the new items are working out well! We hope you choose to stay with us again in the future, and please let us know if you need any help with future reservations.

Chad DeBuff
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boissevain, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 October 2013

We had a quick and courteous check-in and out. The room was clean and we really appreciated the wi-fi in the room without needing a code. The hot tub was really nice and hot - felt extremely good after a day of travelling. We enjoyed the breakfast selections and the private and clean eating area.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeBillings, Guest Relations Manager at Econo Lodge, responded to this review, 15 November 2013
Carol U,

Thank you so much for taking the time to let us know about your stay with us on TripAdvisor, we really appreciate your positive feedback on our hotel. We train our staff to check guests in and out as quick as possible, because we know that being on the road can be draining. The breakfast room use to be a guests room, but we decided that we needed a room for breakfast. We are so glad that you enjoyed that added amenity. It would be our pleasure to see you again, if you need any help with future reservations please contact us.

Chad DeBuff
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arkansas, United States
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 21 October 2013

The Econo Lodge was old and in need of updating and repairs(a bucket had to be placed in the hall under a leak in the ceiling). It was clean but smelled of bug spray. We arrived late, were very tired and planned to leave early the next morning so all we really needed was a place to sleep so it met our requirements for the night. The desk clerk was friendly and gave us a room on the ground floor. I was very grateful because my hip was hurting and they didn't have an elevator. The bed was comfortable, but they didn't have many choices for breakfast.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeBillings, General Manager at Econo Lodge, responded to this review, 22 October 2013
Dear Cindy F,
Thank you for taking the time to comment on Tripadvisor, we greatly appreciate you taking the time to let us know about our hotel and the problem you encountered while staying with us. We work hard to ensure that our facilities and services are superior. Your feedback is very important to us as this continually helps us improve the facilties and guest services we offer to our guests. Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,
Samantha C
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burkesville, Kentucky
Level Contributor
149 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 17 October 2013 via mobile

We had nice clean room, and the staff was friendly and helpful. The breakfast was typical. I enjoyed the waffles. Coffee was brewed all the time and was good. We were allowed extra time before checkout time. They also have a shuttle to the airport.

Stayed September 2013
Helpful?
Thank rtwilson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeBillings, General Manager at Econo Lodge, responded to this review, 19 October 2013
Dear rtwilson1,

Thank you for your comments on tripadvisor, we appreciate you taking the time to let us know about our hotel. Here at the Econo Lodge we strive for guest satisfaction. Everyday we bring our best efforts to ensure guest happiness and it is good to see our hard work is paying off. Again, thank you for your comments, and we hope to see you in the near future.
Sincerely,
Samantha
General Manager
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Show Low, Arizona
1 review
5 of 5 bubbles Reviewed 23 September 2013

We had a great stay there - rooms were clean - staff was friendly - we arrived late at night & there was no problem getting a room. parking was great & there we're plenty of towels - room was updated nicely. We will stay there again -
thank you!

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EconoLodgeBillings, General Manager at Econo Lodge, responded to this review, 24 September 2013
Linda H,

Thank you for taking the time to let us know about your stay on TripAdvisor, we really appreciate it. We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon, and if there is anything at all that could have made your stay more enjoyable please email me at gm.mt067@choicehotels.com Thank you again for choosing your Billings Econo Lodge


Samantha C
General Manager
Econo Lodge Billings MT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge

Property: Econo Lodge
Address: 5425 Midland Rd, Billings, MT 59101-6347 (Formerly Kelly Inn)
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 51 Hotels in Billings
Price Range (Based on Average Rates): £
Hotel Class:2 star — Econo Lodge 2*
Number of rooms: 86
Official Description (provided by the hotel):
The Econolodge is conveniently located off of exit 446 off of Interstate 90. Fast food as well as family dining are within a 5 block radius. We are centrally located to shopping and Billings area attractions. We are pet friendly, offer free wi-fi, guest laundry services, free continental breakfast, expanded cable and have an indoor jacuzzi and outdoor pool. ... more   less 
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Also Known As:
Kelly Hotel Billings
Econo Lodge Billings, Montana

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