The A/C clanked all night and did not cool at all. The next day General Manager Chad gave us a new room. He admitted the A/Cs were not working, and that the hotel was replacing them once they became aware they were broken. (Guests have to let the hotel know about broken items?)He gave us a different room, but we soon realized that this A/C was not working either. We talked with Chad again, but he just told us that it takes time. We felt like he didn't take us seriously. He finally agreed to have Maintenance take a look. Upon entering the room, Maintenance said the room was hot and the A/C wasn’t working at all. He admitted that he should probably go buy another one, but instead, he said he'd change our A/C with the one in the hallway. (The hallway became noticeably warmer.) That evening the smoke alarm in our room started beeping. We requested a new battery. Chad took the alarm down, LICKED the battery, and then put it back on the ceiling. He hadn’t even come prepared with a new battery! He said that it should be fine and then left. Well, at 5:00 the next morning it started beeping again. My husband took the alarm down to the front desk. No one apologized for any of this. After getting nowhere by talking with Chad face-to-face, or trying to contact the owner ourselves, we filed an on-line complaint with Choice Privileges. Over the past six weeks, we followed this up with phone calls to Guest Relations. Each time we were assured that Chad and/or the owner would be contacting us. To date, we have received no communication in any form nor have we received the promised 50% refund. We will never stay in this hotel again nor will we recommend it to anyone. The facilities are run-down and not maintained and their guest service is atrocious. Good luck if you choose this hotel!
- Official Description (provided by the hotel):
- Billings offers many great attractions and sites found in larger cities, while still offering small-town Montana hospitality. For the culturally minded, popular attractions are nearby, like the historic Moss Mansion and the Yellowstone Art Museum. For the adventurous, Pictograph Cave State Park will surely impress. Whether traveling for business or pleasure, the Baymont Inn & Suites will exceed all your expectations. We have everything you need to make your stay enjoyable. ... more less
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- Also Known As:
- Comfort Inn Billings
- Billings Comfort Inn
- Baymont Inn & Suites Billings Montana