The desk didn't seem to know what they were doing. I stayed with one pet and was charged the pet fee twice. I noticed this on checkout, asked the desk clerk to correct it, and what he did was to charge me a third time. I don't think he understood the difference between "debit" and "credit". I pointed out he'd charged me for a third time and he assured me he didn't. When I saw the bank statement about a week later he had indeed charged me a third time. I called the Comfort Inn in Billings to straighten it out. I got a guy who said he was the manager, said his name was "Chad", refused to give a last name (!), said he'd issue a credit for one of the extra charges but since I'd signed the registry the first two would stand. He said he's the highest person in the corporation and there was no one else to talk to. Then the next day - GET THIS! - not only did he NOT issue the credit but I was charged a FOURTH pet fee! I've had to notify my bank of fraudulent use and am pursuing it. If this "Chad" had been a half-decent manager I'm sure we could have resolved this amicably, but he was so incompetent and rude he left me little choice. I would NEVER stay here again, NEVER give them a credit card, and I strongly suggest you don't either!!
- Official Description (provided by the hotel):
- Billings offers many great attractions and sites found in larger cities, while still offering small-town Montana hospitality. For the culturally minded, popular attractions are nearby, like the historic Moss Mansion and the Yellowstone Art Museum. For the adventurous, Pictograph Cave State Park will surely impress. Whether traveling for business or pleasure, the Baymont Inn & Suites will exceed all your expectations. We have everything you need to make your stay enjoyable. ... more less
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- Also Known As:
- Comfort Inn Billings
- Billings Comfort Inn
- Baymont Inn & Suites Billings Montana