Well I really am having a difficult time trying to figure out where to start. I stayed at this hotel with my family for a family trip. We were excited because it was Dog friendly and a 'brand new' hotel. For it being brand new- you would never be able to tell by all the stuff that went wrong. First off the pool - tiles were missing in the hot tub, and the pool had so much chlorine that it began to smell dirty - almost like lake water mixed with chlorine. Second - our lights in our room didn't work, fan in the bathroom didn't work, and the shower? Nothing - literally dripping water. Absolutely NO water pressure where anyone could take a shower.
We did contact who ever was working to have them fix these issues, which they did, but left behind a mess. There were the empty boxes from them changing the light bulbs, a lighter ( I have 3 small children, you think that is a good thing to leave in a room?) who ever fixed the lights decided they needed to empty the trash from their pockets and leave it all over the bathroom along with ear plugs.
Third - The walls are so thin that the people above kept us up till way past midnight, even after contacting the front desk. Then we were very rudely awakened at 5AM by the guy in the room next to us having a party. I could hear word for word what this guy and his friends were saying.
Fourth - On our way driving to Bozeman we received a call from an employee stating that she needed to do a pre-authorization on the card for the whole price of our stay. I have never had that happen. I have had to have maybe $20 or so for pre-auth and then having it released at the end of our stay after paying for the room completely, but to have to tell us that they are not charging us for the room yet, but need a pre-authorization charge for the whole price. Ridiculous. When my husband went to complain about all the issues we were having the manager on duty refused to do anything about it because we booked through Orbitz, and since we booked through them and technically didn't book through the hotel there was nothing he could do. I went down and corrected him and his attitude by saying that we may have booked through Orbitz but we payed the hotel with our pre-authorization fee. Once he decided that I wasn't going to be pushed around he got on his computer and saw for himself that we had to pay the hotel directly and didn't pay through Orbitz, he then offered $20 off of our stay.
Last but not least he states that his General Manager will not let him give any money back above the amount of $20. I have been trying to get ahold of the GM since the Saturday we stayed there, and I have YET to receive a phone call from her even after many attempts to reach her.
I find this a very shady business practice, I am not looking for a total refund of the stay that was never my intention, but a little courtesy from the hotel staff would have made everything better. Instead we were met by people who wanted to argue with us and treat us as if we were worthless. I have no words to truly describe how unimpressed I was with this hotel and their staff.
I can tell you all with all certainty, I will never stay here again. The worst customer service I have had - By far.
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- Also Known As:
- La Quinta Inn & Suites Bozeman Hotel Bozeman
- La Quinta Inn And Suites Bozeman
- La Quinta Inn & Suites Bozeman Montana