After making a one night reservation months in advance and reconfirming days before arrival, specifying that we'd be arriving late and tired via a flight from Boston, at 11:15 p.m. we were greated with the news that the hotel had knowingly overbooked its rooms, had nothing for us and questioned whether any rooms in the city could be found. Specifically, we were told that the afternoon staff had realized they had a problem, but did nothing about it, not even informing the manager, because they hoped someone would not show up. Moronic! Eventually, the manager did find a room at a nearby Marriott, which Hilton paid for. We got to sleep well after 2 a.m. (4 a.m. real time) and were exhausted the next day when our vacation actually began with a travel group. My efforts to get a satisfactory answer from Hilton after we had returned from our vacation were met with corporate blather and cryptic assertions that the problem had been addressed (whatever that meant).
- Official Description (provided by the hotel):
- The Hilton Garden Inn Bozeman hotel provides travelers with a convenient location to many fun amenities in Bozeman, MT (like Bozeman Hot Springs and the Museum of the Rockies) while offering spacious, 100% non-smoking guest rooms and suites with the Garden Sleep System, microwaves and mini-refrigerators. Enjoy our on-site restaurant, bar and grill, as well as access to our indoor pool (with whirlpool spa), fitness room, business center (with complimentary printing service) and meeting or event room options. Other amenities include complimentary WiFi, complimentary parking, electric car charging station, 24-hour Pavilion pantry, room service and on-site catering services. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Bozeman Hotel Bozeman
- Bozeman Hilton Garden Inn
- Hilton Bozeman
- Hilton Garden Inn Bozeman Montana