As a regular business traveler, I often choose Hilton and I do use their booking system. We recently booked a stay at this hotel, but needed to change our arrival date. I called the hotel and they willingly changed my arrival day to one day later. I received a confirmation email.
As we were driving into Bozeman on our new arrival date, we received a phone call from the front desk asking if we intended to be staying at the hotel with the information that we would be charged for the night before. This is exactly the conversation that we were greeted with upon arrival.
After receiving a confirmation that our arrival would be changed, but greeted with the information that we would be charged for that date rather than a welcome, we were quite annoyed.
However, the remainder of our stay was outstanding. The breakfast was wonderful and the conference meals were amazing. I am sorry that our greeting to this great establishment was marred by a poorly trained desk clerk.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Bozeman hotel provides travelers with a convenient location to many fun amenities in Bozeman, MT (like Bozeman Hot Springs and the Museum of the Rockies) while offering spacious, 100% non-smoking guest rooms and suites with the Garden Sleep System, microwaves and mini-refrigerators. Enjoy our on-site restaurant, bar and grill, as well as access to our indoor pool (with whirlpool spa), fitness room, business center (with complimentary printing service) and meeting or event room options. Other amenities include complimentary WiFi, complimentary parking, electric car charging station, 24-hour Pavilion pantry, room service and on-site catering services. ... more less
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- Also Known As:
- Hilton Garden Inn Bozeman Hotel Bozeman
- Bozeman Hilton Garden Inn
- Hilton Bozeman
- Hilton Garden Inn Bozeman Montana