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“Good Stay”
Review of Comfort Inn Butte

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Comfort Inn Butte
Ranked #5 of 15 Hotels in Butte
Certificate of Excellence
Dallas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Stay”
Reviewed 24 July 2014

We arrived almost at midnight, but the staff still greeted us happily. The room was comfortable, and clean, but you could tell that it had some remodeling done. The beds were comfortable. They had a good selection of cable channels, making it easy to find something for the kids to watch. There were plenty of ice machines located through the building. This location had a good selection of foods for breakfast. Only one real complaint - the pool was cold, and we had to ask for pool towels. Based on this one trip, we'd probably stay here if our travels took us through this area at "bedtime" again.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Jade0121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina_Peterson, Manager at Comfort Inn Butte, responded to this review, 29 July 2014
Thank you for staying with us during your travels and for taking the time to write your review, our staff will be pleased to know of your satisfaction.

We hope to see you in the near future.

Take care and safe travels,

Trina Peterson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Level 1 Contributor
3 reviews
Reviewed 21 July 2014

We booked this hotel based on reviews and thought it would be an okay place to stay for one night. The room itself was okay, but right away we had trouble with the wifi and then there was no TV service. I understand that stuff happens, but we were given a run around to try this and try that and all they had to do was tell us that there was no internet and no tv service at the time. It was a frustrating time to deal with that after driving for hours. Not sure if we will go back.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina_Peterson, Manager at Comfort Inn Butte, responded to this review, 29 July 2014
Thank you for taking the time to complete a survey regarding your recent stay at our Comfort Inn in Butte.

Allow me to apologize on behalf of our hotel for failing to meet your expectations and for the troubles you had regarding the TV on your recent visit. I have shared your feedback with our entire staff to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Butte.

Kind Regards,

Trina Peterson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mead, Washington
Level 4 Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 July 2014

My husband is currently using a wheelchair. The first thing we noticed about this hotel was the lack of handicap parking spaces. We were given an "accessible" room that was at the other end of the hotel (down a LONG hall) from the front desk. This hotel is OLD. It has been remodeled somewhat, but it's still old (and icky)! My husband was unable to use the bathroom sink easily because the wheelchair could not go under the vanity! I felt it was overpriced and we would not consider staying there again.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Robin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina_Peterson, Manager at Comfort Inn Butte, responded to this review, 29 July 2014
We are concerned about the problems you experienced during your recent stay at our hotel. We are writing to thank you for taking the time to bring this matter to our attention and that we are sorry for any inconveniences that this may have caused you.

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable rates. Consequently, it’s disappointing to learn that you’re dissatisfied.

Again we apologize.

Kind Regards

Trina Peterson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killeen, Texas
Level 5 Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 July 2014 via mobile

We stayed here a few weeks earlier on our road trip from Texas to Alaska. We liked the room so much, we made it a point to Stay here on our way back to Texas. Once again, the room was clean and the beefs were SUPER comfortable. The staff was friendly and helpful as ever. The price was very reasonable. And the complimentary breakfast was the best of any of the hotels or motels we've stayed at so far! If we're ever in Butte again, we'll certainly be staying here.

Stayed July 2014, travelled with family
Helpful?
1 Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina_Peterson, Manager at Comfort Inn Butte, responded to this review, 25 July 2014
We would like to thank you for not only choosing to stay with us once but for staying again on your return visit through our area.

Our entire staff will be very pleased to hear your great comments regarding your “experiences” at our property as we all work very hard to assure each guest is 100 % satisfied with their accommodations.

Have a great rest of your summer and we look forward to seeing you in the future.

Thank you again,

Trina Peterson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 July 2014

Older Comfort Inn and very large. Three checkin clerks made checking in quick. The had an area roped off for motorcycle washing and provide supplies & water!! I was very impressed. Home of Evel Knievl

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank MS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina_Peterson, Manager at Comfort Inn Butte, responded to this review, 25 July 2014
Thank you for choosing to stay at our property and for taking the time to share you experience with us as I will pass this onto our entire staff. I am happy to hear that you had a chance to use our bike washing station as this has been a great touch for our traveling Motorcyclist’s.

Please travel safe and we look forward to seeing you again in the future.

Thank you again,

Trina Peterson
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 5 Contributor
92 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 13 July 2014

This was an older but still nice Comfort Inn. It was clean, the bed was comfortable, and the breakfast good. The refrigerator and microwave are nice to have. The little welcome bag for Choice Hotel members and the Sunday local paper delivered to your door were also nice touches.

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank mlmdjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trina_Peterson, Manager at Comfort Inn Butte, responded to this review, 25 July 2014
On behalf of our hotel staff, we are writing to let you know how delighted we were to receive your wonderful comments regarding your experience while at our hotel, we will be sure to pass it on to our entire staff.

The principle goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it’s only through their eyes that we can accurately assess the quality of the accommodations and services you deserve.

We hope to see you again soon.

Have a fantastic day,

Trina Peterson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 July 2014 via mobile

We made a reservation one month before we arrived. We tried to check in at noon but the room wasn't ready. We told we would be back late. When we returned at 11 pm the said they canceled our ro and gave it to someone else. The had charged our credit card the previous day for the room. I would never trust them to honor their reservation.

Stayed July 2014
Helpful?
Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree S, General Manager at Comfort Inn Butte, responded to this review, 17 July 2014
Dear Value Guest,

On behalf of our entire team I would like to apologize for your recent reservation confusion as I can completely understand your frustration and dissatisfaction.

I would love the opportunity to visit with you further so that I can research this issue specifically and determine what happened so that we can ensure that the appropriate steps are taken to prevent any future occurrences. Please feel free to contact me directly at the hotel by email or phone any time.


Kind Regards,

Desiree Shogren
General Manager
Comfort Inn of Butte
2777 Harrison Avenue
Butte, MT 59701
406-494-8850
gm.mt419@choicehotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Butte

Property: Comfort Inn Butte
Address: 2777 Harrison Ave, Butte, MT 59701-3713
Phone Number:
Region: United States > Montana > Butte
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Butte
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn Butte 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Located at the crossroads of Glacier and Yellowstone National Parks, the Comfort Inn of Butte is Your Key to Comfort in the historic and scenic Butte area. Experience our friendly hospitality and relaxing, well-appointed guest rooms. The Comfort Inn of Butte makes an excellent home base while exploring Butte's vibrant historic district, festivals & celebrations, or the surrounding natural wilderness-or all of the above! Your accommodations include thoughtful amenities like complimentary shuttle service in city limits, free hot breakfast buffet with a wide array of delicious items, indoor pool, sauna, 2 hot tubs, fitness center, business center and free high speed internet access. Each room or suite also features a 32" HDTV and plush pillow top bed to envelop you in comfort. Guests of the Comfort Inn of Butte enjoy being nearby to shopping, dining, nightlife and history and just minutes from hiking, biking, fishing, hunting, boating and much more! With quick, convenient access to and from Interstate 90, Interstate 15 and Butte's main commercial corridor, Harrison Avenue-you'll want to stay an extra day or two experiencing the finest of Mining City accommodations while enjoying Butte's rich culture and community. ... more   less 
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Also Known As:
Butte Comfort Inn
Comfort Inn Butte Montana

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