FYI - I did formally complain to the front desk after all of these events happened - I got a $20 rebate which was something but definitely not worth the hassle of staying here.
It took me 30 minute s to check in - a long line was in front of the check in desk - one person was working the check ins and the phone line. There are probably 300 to 400 rooms in this hotel - they were sold out at $129 + taxes, etc. Let's see - 300x$150 = $45,000 per night. They can't get more people to handle the desk?
After I finally checked in I grabbed all the luggage that I could carry and went to my room. Couldn't get in. Door lock was red, red, red. Took all my luggage back to the car ...and went back to the front desk. "Oh, the door locks are really very finicky and it may take a couple of times to get it open" Sigh - why couldn't you of told me that before I went to my room with all my luggage? As I was trying to get into my room a "clerk" walked by and said "oh these doors are so hard to open don't think its your fault. These cards are all worn out and we are getting new cards and locks next month" ?
I finally got into my room - it took between 5 and 10 trys to get the door open. - and it smelled of smoke. I reserved a non-smoking room! At that point I just gave up and was glad to have a place to stay I guess.
The hotel was generally dirty and unkempt - not totally sure my room had been cleaned that day but the bed was made.
Bad job by Comfort Inn
BTW - the security door lock to enter the hotel from a side entrance was open...
- Official Description (provided by the hotel):
- Located at the crossroads of Glacier and Yellowstone National Parks, the Comfort Inn of Butte is Your Key to Comfort in the historic and scenic Butte area. Experience our friendly hospitality and relaxing, well-appointed guest rooms. The Comfort Inn of Butte makes an excellent home base while exploring Butte's vibrant historic district, festivals & celebrations, or the surrounding natural wilderness-or all of the above! Your accommodations include thoughtful amenities like complimentary shuttle service in city limits, free hot breakfast buffet with a wide array of delicious items, indoor pool, sauna, 2 hot tubs, fitness center, business center and free high speed internet access. Each room or suite also features a 32" HDTV and plush pillow top bed to envelop you in comfort. Guests of the Comfort Inn of Butte enjoy being nearby to shopping, dining, nightlife and history and just minutes from hiking, biking, fishing, hunting, boating and much more! With quick, convenient access to and from Interstate 90, Interstate 15 and Butte's main commercial corridor, Harrison Avenue-you'll want to stay an extra day or two experiencing the finest of Mining City accommodations while enjoying Butte's rich culture and community. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Butte
- Butte Comfort Inn
- Comfort Inn Of Butte Montana