After we got settled into the room, we realized that the howling wind we heard was not from the outside but was whistling through the bathroom vent. It took us about a half hr. to realize we'd never be able to sleep with that, so my husband, being the "fixer" that he is, said we have to tape something over the vent until we need to use the shower in the morning, then we'll take it off. So he went to the main desk, told them about the problem and the room no., got some tape, and did just that. It solved the problem for us, but don't know what the next occupants did. It would seem to me that people cleaning this room might notice that noise as it sounded like the wind whistling through a haunted house. I asked him if they offered to give us a different room, and he said, "no," but we really didn't feel like moving all our stuff anyway.
When I checked out, I did not get a receipt for the $70 I'd paid in addition to my IHG points, which was the rate I'd booked online. I was told that they didn't handle that, and didn't have anything to do with IHG. Huh? It's your rewards club, and you don't have anything to do with it?? I will have to check my credit card statement now to be sure I'm charged correctly as they did give me a receipt for about $27 in "incidental" charges which I didn't know would be tacked on but which they assured me would be removed from my account later. I'm not one who enjoys surprises when I think I have everything booked online, so was surprised at all this. I've used points and partial point bookings from several clubs before and never had these issues.
Good hotel, and generally comfortable. Can't say I'd probably stay here again, however, because of these extraneous issues.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express and Suites Hotel in Butte, MT, The hotel is perfect for both business and leisure travelers staying in southwestern Montana. We are conveniently located at the intersection of Interstates 90 and 15 right off the Harrison Ave. exit. The hotel is near a variety of local shopping and restaurants. Experience all that Montana has to offer. Butte, MT is centrally located between Glacier National Park and Yellowstone National Park. Enjoy Butte's rich mining history by stopping at the World Museum of Mining or view the massive splendor of the Berkley Pit Mine. The Holiday Inn Express and Suites Butte hotel is also the perfect location for year round events including the Montana Folk Festival, Evel Kneivel Days, The Freedom Festival, and St. Patrick's Day. Our Hotel features 84 spacious guestrooms including 23 suites, with 42" HDTVs, free wired and wireless high-speed Internet, complimentary hot breakfast featuring our signature pancakes and cinnamon rolls, business center, guest laundry, fitness center, meeting space, and indoor pool and spa. Stay Smart at the Holiday Inn Express & Suites Butte, ... more less
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- Also Known As:
- Holiday Inn Express & Suites Butte Montana