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“Poor service”

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Best Western Plus Butte Plaza Inn
Ranked #3 of 15 Hotels in Butte
Certificate of Excellence
Reviewed 20 May 2014

Would not stay there again. Dogs barking in other rooms, the room was not clean (a used washcloth from the previous guest-stay was in the shower), and the employee in the breakfast area stood in the corner texting on her phone the whole time. The worst part was being awakened by housekeeping at 8am on a Saturday, our checkout day, to see if we were checked out yet. Checkout was supposedly not until noon. A minute later, that housekeeper was joined by another with her cart where they stood and talked loudly right outside our door. That was followed by a maintenance worker in the hallway with his loud two-way radio. I witnessed another guest being disturbed an hour later, and he was asking the same question: "Why are you waking me up on a Saturday morning? What time is checkout?". The housekeeper did not apologize, but instead said that she was just doing what she was told.

  • Stayed: May 2014, travelled with family
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Thank Kane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwbpi3500, Front Office Manager at Best Western Plus Butte Plaza Inn, responded to this reviewResponded 28 May 2014

Dear Kane,
On behalf of our entire staff, I would like to apologize for not exceeding your expectations. I am sorry that you faced so many frustrating moments during your stay. I have spoken to the head housekeeper regarding the early morning knock and we will be using your feedback as a training tool. In regards to the barking dogs, we do have areas where pets are prohibited and would gladly assign you a room in one of those areas upon your request. I have gone ahead and awarded you bonus points for your dissatisfaction with our property. We are about to begin a total renovation of our hotel and hope that you’ll consider staying with us again. We greatly appreciate your business and hope that you will allow us the opportunity to provide you with a superior experience.

Take care,
Tessa

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971 - 977 of 1,250 reviews

Reviewed 18 May 2014

Our stay was very nice, from the moment we checked in, to the moment we checked out. Cookies on the counter and friendly, upbeat front desk staff made me feel welcome right away! The only hitch to our stay was the lack of an elevator, as my companion has health issues which make negotiating stairs difficult, and sometimes impossible. I hadn't even considered that there wouldn't be an elevator in a multilevel building. However, when we saw a staff member in the corridor and asked about the elevator, he called the front desk and arranged for a change of rooms so we could be on the ground floor, let us into our new room, and went to pick up our new keys for us. We were impressed by the care and respect with which he handled our situation.
The room was small, but clean and appointed with everything we needed, from shampoo and mouth wash to bottled water. We were also glad to have refrigerator and microwave in the room as well. We also received a welcome bag at check in with a bottle of water, chocolate bar, mints and coupons for the adjacent casino.
With our budget in mind, we typically stay at Motel 6, which has NOTHING in the way of amenities, no pool, shampoo, or even Kleenex available. We decided that with the pool, comforts, and more than adequate breakfast buffet, the price difference more than evens out, and in the future will be staying at Best Western!
Thank you for a lovely weekend. You will most definitely be seeing us again!

Room Tip: There is no elevator, so be sure and let staff know if you have physical limitations when booking yo...
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  • Stayed: May 2014, travelled as a couple
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2  Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwbpi3500, Front Office Manager at Best Western Plus Butte Plaza Inn, responded to this reviewResponded 21 May 2014

Dear Amy,

We are ecstatic to hear that you enjoyed you stay! We are hoping that the installation of our elevators will be completed within 1-2 months. We greatly appreciate your business and can't wait to see you again.

Thank you,
Tessa

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Reviewed 16 May 2014

Room was dark, no plugs for electronics, great internet speed, had to have room inspected in the morning before we left because we were traveling with a pet. (and threat of extra charge if we did not submit a signed inspection form. Had to wait around for the inspection when we wanted to get an early start.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Ashikogail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwbpi3500, Front Office Manager at Best Western Plus Butte Plaza Inn, responded to this reviewResponded 28 May 2014

Thank you for your feedback and business. We are about to completely renovate our property and hope that you will consider staying with us again. As most properties charge you for having your pets, we prefer to offer you the option of a pet inspection to avoid additional charges. However, the inspection shouldn’t have taken very long. I am sorry for the inconvenience and will use this as a training tool. We greatly appreciate your business and hope that you will consider staying with us again.

Take care,
Tessa

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Reviewed 14 May 2014

Our stay here was just overnight and we were a late check-in. The parking was ample, we were helping some friends move back home and had a big U-Haul. We had a 2-Queen room, with comfortable beds and pillows. The rooms were clean and nice with flat screen TV, free Wi-Fi, and it was quite. We found it to be a little confusing to find from the highway, but it could have been because we were unfamiliar with the area. The morning breakfast was very good, and the staff was very pleasant. They had a good variety to choose from.

  • Stayed: February 2014, travelled with friends
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Thank Becky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwbpi3500, Front Office Manager at Best Western Plus Butte Plaza Inn, responded to this reviewResponded 15 May 2014

Dear Becky,

Thank you so much for your feedback! We greatly appreciate your business and look forward to seeing you again!

Thank you,
Tessa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014 via mobile

The hotel is full service, very well maintained, above typical BW standards. I'm in a Holiday Inn now and it's not as nice. The hotel rooms are very modern, the hotels is very well maintained, the restaurant 'Perkins' is good, basic diner food but affordable (8.50 Dinner as you get a discount), and the pub is very nice - wood walls, classy feel - great watering hole. A great hotel for business travelers, leisure or folks passing through. Very courteous, professional staff. I will be back next year!

Stayed: May 2014, travelled on business
1  Thank Seattleaviationfella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwbpi3500, Front Office Manager at Best Western Plus Butte Plaza Inn, responded to this reviewResponded 15 May 2014

Thank you for your wonderful feedback! We greatly appreciate your business and look forward to providing you with another superior experience.

Take care,
Tessa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

This was a great Best Western with a very organized and helpful staff, quiet clean rooms, good amenities, and it was affordable. It was very organized and professional and they accommodated our cats too since we were moving and had them on the road with us. I slept like a rock. Thanks BW Butte :)

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
Thank Amelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwbpi3500, Front Office Manager at Best Western Plus Butte Plaza Inn, responded to this reviewResponded 15 May 2014

Dear Amelia,

We are thrilled to hear that you enjoyed your stay! We greatly appreciate your feedback and hope to see you again soon.

Take care,
Tessa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

We stay here at least twice a year while traveling to and from our son's in WY. It is always of high standards with regards to cleanliness, comfortable beds and a great breakfast. It is located only a few yards from a mall which is a great place for stretching tired legs after an 8 hour drive!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwbpi3500, Front Office Manager at Best Western Plus Butte Plaza Inn, responded to this reviewResponded 15 May 2014

Dear John,

Thank you for choosing our property and providing feedback. We greatly appreciate your business and hope to see you again soon!

Take care,
Tessa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Butte Plaza Inn

Address: 2900 Harrison Ave., Butte, MT 59701-3693
Phone Number:
Region: United States > Montana > Butte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Butte
#3 Business Hotel in Butte
#3 Family Hotel in Butte
Price Range: £62 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Butte Plaza Inn 3*
Number of rooms: 134
Official Description (provided by the hotel):
Located near Montana Tech, this Butte, MT hotel offers charming accommodations, well-appointed rooms, exceptional service and many nearby local attractions. Each morning, get the right start to the day at this Montana hotel with a complimentary full breakfast buffet. Guests are more than welcome to take advantage of the casino, lounge, indoor pool, hot tub, exercise facility and fully equipped business center. The BEST WESTERN PLUS Butte Plaza Inn also has services and space available for corporate events, meetings and banquets, accommodating up to 50 attendees. Located at the intersection of I-90 and I-15, this charming Montana hotel is only a couple minutes away from Our Lady of the Rockies and the Berkeley Pit. Many museums, theaters and historical attractions are near this Butte, MT hotel, including Mother Lode Historic Theatre, Uptown Butte Historic District, World Museum of Mining and Copper King Mansion. Also close to this Montana hotel are three golf courses. Skiing, fishing and hiking are also nearby. Located in the heart of local shopping and dining, there's never a dull moment when staying at this Montana hotel. Families will love that Discovery Ski Basin, Silver Bow Drive-Inn and All Seasons Adventures are also located within a short drive away from this Montana Best Western. For a stay in Butte, MT with friendly staff and bountiful amenities, make a reservation at the BEST WESTERN PLUS Butte Plaza Inn today and save! ... more   less 
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Also Known As:
Best Western Plus Butte Plaza Hotel Butte
Best Western Butte
Butte Best Western
Best Western Plus Butte Plaza Inn Montana

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