We've eaten at Nite Owl 2 nights in a row. The food is tasty and they do have an allergen menu. The first night, they lost the order for one person at our table. They apologized, but he said forget it. He didn't need to eat. When the rest were mostly done, they brought him a free meal. However, he has msg allergen and they brought him mashed potatoes and GRAVY (msg). He couldn't eat that part.
The second night, both our meals were lukewarm as told by the potatoes NOT melting the butter I put on them. My wife was almost done with her meal before mine arrived. I hate that. Finally, I was out of water for at least 10 min. in the middle of the meal and had my glass out to the edge without the waitress noticing. I had to drink some of my wife's. After I ate my last bite, the waitress came and filled it.
I rated it 4 stars because the food is good. All the help tries to be helpful, though aloof. I would go back, but this place will try your patience. Still, you'll like it.
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