After reading reviews I thought this would be clean, if not small room to stay in in Gardiner. Upon settling into our TEENY TINY room (as in you have to go outside to change your mind!) we smelled a terrible odor from the bathroom. It helped a little to open windows and run fan, but upon realization that the floor in the bathroom was soiled, especially around the toilet, we realized it was urine - mixed with some kind of chemical cleaner they had sprayed to try to cover it up. It looked like the floors had only been swept (there was even a broom by the door) and not washed. I called and told them about it, asking that they clean it for us for the next night, they said they would. Then, we went to get in bed at 10 pm, exhausted after a long but beautiful day of traveling in the park, we noticed hairs all over the sheets - LOTS OF HAIR!!! I called again, the owner actually came over and threw the covers, sheets off the bed so that hair was flying all over our food, clothes, everything in that tiny enclosed space. Then he started to put on the "clean' sheets he brought to the room (that he had actually laid on top of all our food on the counter). I noticed that the topsheet i was soaking wet, so he went to get another. When we were helping him put it on, (so we could get to bed a.s.a.p, he actually said, "oh this one has some hair on it too, I don't know why."! I said maybe their housekeeper had a bad day, he said he and his wife ARE the housekeepers!! Now i know why they were the only ones with vacancies, reserve another place ahead of time. They had you pay ahead when you first came to check in and leave the keys in the room upon departure. If they had any business sense they would have called or come by, since they are the owners, and the housekeeping staff, and offered us a solution to the problems the next day, or at least some compensation.
- Official Description (provided by the hotel):
- Hillcrest Cottages offer modern, distinctive individual cottages at the north entrance to Yellowstone National Park. Cottages vary in size for singles, couples or larger 2-room units to comfortably accommodate 1 - 7 people. All units include their own bathroom with shower, linens provided, heat and A/C, satellite TV, non-smoking rooms, and kitchenette facilities of microwave/fridge/coffee maker with larger units offering more complete kitchens. Dishes are available at the office for guests. Wifi is available on site. To reserve, we ask for name, address and credit card as guarantee with no advance charges made. Cancellations are 24 hour notice. Please call for available dates & rates. Located just 1/4 mile from Yellowstone's north gate, we have views of the mountains, and many cottages offer outside seating. Hillcrest Cottages is family owned and offers accommodations at a great value to enjoy Montana, and Yellowstone. ... more less
- Also Known As:
- Hillcrest Cottages Hotel Gardiner
- Hillcrest Hotel Gardiner
- Hillcrest Cottages Gardiner, Montana