Because of the oil boom i made reservations 1 month in advance. After driving for 10 hours we arrived around 930 pm and checked into our room. We opened the door and the room smelled like gas. The front desk gal came down and agreed but said they were full and had no other rooms. The other hotels were full..we had to sleep with the window open all night.I had to leave the room with a terrible headache and tried to sleep in my truck. Went to the front desk in the morning to speak with a manager they said they would be in at 0700..waited until 0730 and no one arrived. The front desk said they could not do anything that I had to speak to a manager. I called the next day and the manager said she could not do anything about some form of reimbursement that she would send the info to the owner and he would call me. Days later still no contact. They had charged my credit card for the full price.
I finally had to call the Days Inn franchise custormer service to complain and the owner finally called and left a voice mail to call him..so i did and he said he could not talk to me then and he would call me back..never happened. The manager was rude and the owner unconcerned about this property or the customer. You CANNOT rent rooms to people that are a hazard the do nothing about it..they don't care to because they are full with oil workers but when the boom is over it will be customers like us that keep them in buisness as we did before the boom. Don't give this place your business..there are other nice places in town with much better service and and concern for their customers!!!
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- Also Known As:
- Days Inn - Glendive Hotel Glendive
- Glendive Days Inn
- Days Inn Glendive Montana