Front desk was efficient, not overly friendly or welcoming. The room was very clean and beds are comfortable. Close to restaurants and shopping. TV didn't work and someone came within minutes to change the batteries in the changer which we appreciated as the hockey game was on. Breakfast is a fiasco! Might have been the waitress but it was awful! There is a buffet set out, however, it is not included in your stay. There are not signs to tell you how it works either. Many guests were filling their plates and the waitress went to one man who had potatoes on his plate and said he couldn't have them because he hadn't ordered yet. He said he was filling his plate and she said he couldn't until he had a seat and ordered and she was going to need to take those potatoes away from him. He said to her, "what will you do with them?" and she said throw them away! He told her that was a waste and ridiculous and took them to his table. We ordered oatmeal and after waiting a long, long time I called the waitress over and asked her when it was coming. She said to me "Well go get it, its on the buffet!" Very, very confusing when time in the morning is of the essence when you are traveling. If they got the breakfast situation figured out it would be a much better choice - so maybe simply have staff explain how things work to avoid this type of confusion and reduce waste of food.
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- Also Known As:
- Hilton Garden Inn Great Falls Hotel Great Falls
- Hilton Garden Inn Great Falls Montana