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Staybridge Suites Great Falls
Ranked #2 of 29 Hotels in Great Falls
Certificate of Excellence
Butte, Montana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“....”
Reviewed 21 March 2014

The room was very clean and quiet, but we asked the girl the Sunday of our stay at the front desk for clean towels, never received them. Went to the desk was a different girl at the desk later in the day asked for towels again and yet again NEVER got them. One person doing I wouldn't complain, but two different people is very frustrating.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kayla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridgegf, Guest Services at Staybridge Suites Great Falls, responded to this review, 26 March 2014
Dear Kayla,

We appreciate the time you took to review your stay and your comments regarding the cleanliness and quietness of your room. Unfortunately, you presented an opportunity for us to provide you with great guest service and we did not deliver. I completely understand your frustration and would like to sincerely apologize for our oversight. We will share your review with our team to further address how important each guest request is to their overall impression of our hotel and look for ways to insure we do not miss these important opportunities.

I hope you will choose to stay with us again so we can show you the highest standards of guest care.

Thank you,
Heidi R.
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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504 reviews from our community

Traveller rating
    367
    98
    27
    8
    4
See reviews for
137
164
29
109
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Montana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2014

I had a great experience at Staybridge Suites in Great Falls. My room was spacious and very clean, with an apartment-sized kitchen area. The beds and pillows were cottony and divine, and I also had a pull-out couch that I didn't need. I had a view of the beautiful Missouri River. The front desk staff were helpful and friendly. I called maintenance because the previous guest had turned on the parental controls on the tv and set a password. A gentleman came up immediately to trouble-shoot the problem and within minutes he was able to remove the controls. The front desk then followed up to make sure my tv was working properly - how often does a hotel go above and beyond like that?? The breakfast was complete, with quite a few hot and cold items to choose from, AND an attendant came to our table and asked if we needed anything else. I will definitely choose this hotel again when I travel to Great Falls!

Room Tip: Choose a room with a river view.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank KimberMontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridgegf, Guest Services at Staybridge Suites Great Falls, responded to this review, 17 March 2014
Dear Kimber,

It pleases us tremendously to know how satisfied you are with our rooms and staff. We will share your comments with each department along with our appreciation for a job well done.

We have specific guidelines for meeting each guest service request during their stay and I'm very pleased to know when executed properly, our guest comes away with an experience like yours.

Thank you for taking the time to share your experience on Trip Advisor. We look forward to your next stay!

Sincerely,
Heidi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 March 2014

Love love love this hotel staff is AMAZING rooms are great close to good stores an close to big box stores appys at night mmmm so good my kids loved it stayed during labor day weekend fireworks were great hotdogs salad an root beer floats along with cookies an great breakfast

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jazsmom13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridgegf, Guest Services at Staybridge Suites Great Falls, responded to this review, 17 March 2014
Dear Jazsmom,

Thank you for your wonderful comments and for choosing to stay with us during your trips to Great Falls! I'm happy your children enjoyed their stay and our special labor day celebrations.

We look forward to your continuing visits - perhaps we'll see you on Labor Day weekend again.

Thank you,
Heidi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montana
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 February 2014 via mobile

This a very nice hotel. The rooms are very spacious and clean. They have a kitchen and spacious bathroom. The breakfast served is delicious and service very good. Would stay here again. The only negative is the elevators are very slow but I guess I could of used stairs if it bothered me touch.

Stayed February 2014, travelled on business
Helpful?
Thank MontanaBoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridgegf, Shift Supervisor at Staybridge Suites Great Falls, responded to this review, 5 February 2014
Dear MontanaBoomer,
Thank you for staying with us and for leaving a positive feedback. Our team works hand in hand to provide wonderful experience with our clean and spacious rooms, top of the line amenities and great customer service. We are glad to know you enjoyed the full buffet breakfast and had a wonderful stay. Our elevators is still under evaluation for better service, if we can only pull a string and make the elevator a little faster we would. Thank you for understanding and we look forward to welcoming you again soon.


Sincerely,
Elizabeth C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Albert, Canada
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 January 2014

After driving through blowing snow and icy roads, this hotel was a great place to rest and recover. The staff was extremely helpful and friendly, recommending a great place for dinner. The room was immaculate and the bed super comfortable. Recommend this property highly

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank orcasual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridgegf, SHift Supervisor at Staybridge Suites Great Falls, responded to this review, 22 January 2014
Dear orcasual,
We are delighted to know that you had a relaxing stay with us. It is our goal to provide each of our valued guest a wonderful experience and we are glad to know we succeeded with you. Thank you for staying with us and we look forward to welcoming you again in the near future when the roads are clear from snow and ice.

Sincerely,
Elizabeth C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 January 2014 via mobile

Very nice looking hotel with friendly staff and great location. The rooms were very nice with a full kitchenette. Only thing where it could be improved is the selection of the breakfast food. Great selection of juices, pop and hot drinks. Also liked that they had take away bags to allow us to take food with us. Definitely would come back again.

Stayed January 2014, travelled as a couple
Helpful?
Thank Marcela32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridgegf, Shift Supervisor at Staybridge Suites Great Falls, responded to this review, 8 January 2014
Dear Marcela32,
Our team takes pride in our property and the services we provide to each of our valued guest. We are glad to know you enjoyed your stay. I must say that our complimentary full buffet breakfast is the best breakfast in town yet we are constantly looking for ways to improve. Thank you for your feedback and will sure be forwarded to our kitchen staff.
Thank you for staying with us and we look forward to welcoming you back with our improved breakfast selection!

Sincerely,
Elizabeth C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 January 2014

This is a great hotel. Staff wonderful, Breakfast was great, the rock patio with the fire ring was so beautiful to look at with the snow all around it. Right on the Missouri River. Pool was great spotless, the washing machines and dryers were great. This place was so clean and all decorated for Christmas. This is the perfect hotel to stay at because our grandson is station at Malstrom Air Force Base. Just a wonderful time. Having a kitchen came in handy for some home cooked food for our grandson.

Room Tip: Since this hotel is for families should book top floor so kids will be on floor under you.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAhotwax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridgegf, Shift Supervisor at Staybridge Suites Great Falls, responded to this review, 8 January 2014
Dear CAhotwax,
Thank you for staying with us and for writing such a great review. It is our goal to provide a home away from home with our spacious clean rooms and top of the line facilities. We are glad to know that you enjoyed your stay and had a wonderful time visiting you grandson.
We look forward to seeing you again soon!

Sincerely,
Elizabeth C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Great Falls

Property: Staybridge Suites Great Falls
Address: 201 3rd St NW, Great Falls, MT 59404-4103
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Great Falls
#1 Family Hotel in Great Falls
#1 Business Hotel in Great Falls
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Great Falls 3*
Number of rooms: 113
Official Description (provided by the hotel):
The Staybridge Suites Great Falls on the scenic River s Edge Trail is the newest extended stay hotel to enter the Electric City. We are located next to the new Missouri River Federal Courthouse and the Montana Expo Park. Our hotel boasts 113 spacious & elegantly-appointed suites on the beautiful Missouri River. Come stay with us and enjoy spectacular river and mountain views. Your suite will feature a fully equipped kitchen with granite countertops, microwave, stove top, dishwasher and full size refrigerator. Our hotel offers complimentary laundry facilities, indoor pool, fitness center, fire pit and BBQ pavilion. We are pet friendly with easy access to the walking trails along the Missouri river. We offer free wireless Internet, a 24-hour business center, meeting space, and guest suites with conference rooms. We will serve you a complimentary hot breakfast buffet with a smile. Tuesday - Thursday, join us for our Sundowner Reception and share a light snack with our team. Great Falls is host to the famous Lewis and Clark Festival, join us and explore their historic adventure. Did you know that Great Falls is home to Giant Springs the largest fresh water spring in the U.S., or that we are the Western Art Capital of the World? Come visit and enjoy all of Montana s finest in hospitality at the Staybridge Suites Great Falls. ... more   less 
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Also Known As:
Staybridge Suites Great Falls Hotel Great Falls
Staybridge Suites Great Falls Montana

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