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“A very clean and comfortable place to stay”

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Comfort Inn & Suites Market Place Great Falls
Ranked #8 of 29 Hotels in Great Falls
Certificate of Excellence
saskatchewan
Level 4 Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A very clean and comfortable place to stay”
Reviewed 30 January 2012

Room was very clean, nicely renovated, bed was comfy. The free hot breakfast was really good, bacon, eggs, sausage, biscuits and gravy etc. Free shuttle to and from the airport, plus for $5.00 you can park your car in their parking lot until you get back from your trip. The staff was great...from Randy to the girls behind the desk to the shuttle driver..all were very helpful and friendly. The room rate was reasonable and cheaper than all the other hotels near the airport.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daw56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
malissahollangm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review, 9 February 2012
Thank you Thank you Thank you, for the awesome review! We very much appreciate the feedback and I'm very glad that you were able to use some of the amenities that we have to offer.

We look forward to your return and hope that we always meet and exceed your expectations. Not that it will ever be intended but at anytime we fall short please let us know so that we can fix our downfalls immediately.
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273 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Polson, Montana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 December 2011

I'm a guest on a frequent basis, mostly on business but also on pleasure. The hotel has been recently renovated, with new carpet and furnishings throughout. The staff are consistently friendly, helpful and appear honestly glad to see me when I return. The rooms are clean with plenty of large towels, etc., and extra pillows and blankets available. Iron, in-room coffee and wi-fi hookups are nice conveniences. The complimentary hot breakfast is one of the best that I find anywhere. A great place to stay in Great Falls, MT!

Mike, Polson, MT

Room Tip: Hotel is 100% non-smoking, window partially opens for fresh air if desired.
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank mEm1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
malissahollangm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review, 23 December 2011
Thank you for taking the time to rate us and for the wonderful feedback we really do appreciate hearing from our guest and especially the ones that frequent our hotel. We enjoy getting to know our return guest and most often they become like our own friends and family as well as make our jobs fun! Happy Holidays....
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Brea, California
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 September 2011

It was very useful to have the hotel in such a location where we could grab a bit near-by as we were really tired from driving. And there was a grocery near-by too, we picked up some fruit on the way out.

Hotel room was clean but a little cramped. Breakfast was good.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank travelP2P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
malissahollangm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review, 10 November 2011
Thank you for taking the time to visit Tripadvisor and comment about our hotel. We value your opinion and with your feedback we are able to focus on the customer service that you prefer and expect when you visit us as well as correct any issues you may have during your stay. I do apologize about the cramped feeling of the room, we did just recently renovate and the furniture is a bit larger than before our king rooms and suites are a little more spacious and might be more of what you need on your next stay. We would love for you to return and if you call me directly I can assist you in a room that may better fit your needs.

Thank you again for the review!
Malissa Hollan, General Manager
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McAllen, Texas
Level 6 Contributor
202 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 14 September 2011

I had booked a room for my daughter and family. We booked this hotel because of the free shuttle to the airport as they where flying out the following morning. When they arrived they checked on the reservation and about the free shuttle to the airport. He stated it was not free and there was a room package they would have to pay for. They were told by the front desk clerk that they must have a credit card. I had supplied one when I booked the room but he demand a card even when my daughter told him he could call me to comfirm it was ok. He became very rude and when they asked to see the manager he stated he was the manager and they needed a credit card or they could go someplace else. The went to another motel that was far more accommadating. We would not recommend this hotel

Room Tip: If you like rude people this the place to stay
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  • Stayed September 2011, travelled with family
    • Location
Helpful?
Thank Kurt.mr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
malissahollangm, General Manager at Comfort Inn & Suites Market Place Great Falls, responded to this review, 10 November 2011
Thank you for taking the time to review our hotel. I apologize that your experience was not up to the standard of service that you expect and deserve and I'm very sorry for that. I do want to clarify our policies and hope that they may better explain our park and fly and our credit card policy with no rudeness intended.

Some policies are not always convenient but are unfortunately necessary to protect both the guest and the hotel. We do require a credit card to hold the room when making a reservation and at check in we do require a credit card to be physically on hand to swipe, so that we may check Id's and comply with the policies of the credit card companies themselves. If a credit card isn't present than we must have a credit card authorization with the card holder's signature on hand to allow us to charge the credit card (this may be faxed or emailed prior to arrival), this is really for the protection of the card holder and a policy of the credit card company.

As for the park and fly, our shuttle is 100% complimentary, however we do charge a fee to leave a vehicle on site. This is a reduce parking rate from the airport and most guest find this very handy. I'm sorry if these policies were not conveyed in a proper manner. I do hope that you may visit us sometime as we do want to be able to provide you with the best service.

Thank you,
Malissa Hollan, General Manager
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Springfield, Missouri
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2011

We were so pleased this hotel. We used our choice rewards to book the room and so we thought we would just get a standard room. From the moment we walked into the hotel we were treated like friends. The manager on duty was very nice and checked us in promptly and then we went to our room and WOW it was huge. We had a very nice suite with living room, balcony and a beautiful bedroom with a king size bed. Our room a wonderful place to relax after our week of hiking in Glacier National Park. We were going to go out to eat after we checked in but decided to stay in and order pizza so we could enjoy relaxing in the room. We hope to stay again.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
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Helpful?
1 Thank grandmatammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 September 2011

Unfortunately only staying one night. Been traveling almost a month and staying at Choice Hotels. This hotel must be fairly new. Furnished nicely. Bed very comfortable and room very clean. Hotel is located within walking distance to a shopping center, Golden Corral, Chili's and a Mexican restaurant. Definitely would recommend.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandyAnn51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta
Level 6 Contributor
102 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 29 July 2011

Have stayed here twice now in 2011.
In March, the hotel was still being renovated so only the first 2 floors were open. I had a 2 queen room that time - nice, roomy, clean & great decor
In July I booked a suite - WOW WOW WOW! Loved it. Main floor, back of the hotel, corner. Had a separate bedroom with King bed, fridge, microwave, sitting room, spacious bathroom etc. Everything so new & shiney!
The breakfast is top-notch. Good variety and tasty.
Staff is excellent - friendly and personable; cleaning staff does a great job too.
I met friends in GF for the weekend and they booked at another hotel for about $20 less per night but had a smally, dingy room with no amenities. They were quite jealous!
Close to some basic shopping (Home Depot, Barnes & Noble, grocery etc) and lots of restaurants, but Great Falls is pretty spread out so you'll need to drive to get most places

Room Tip: Book early for a weekend!
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  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CowboyUpAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Market Place Great Falls

Property: Comfort Inn & Suites Market Place Great Falls
Address: 1801 Market Place Dr, Great Falls, MT 59404-3488 (Formerly Holiday Inn Express Hotel & Suites Great Falls)
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Great Falls
#4 Family Hotel in Great Falls
#7 Business Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Market Place Great Falls 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
We Conveniently located off Interstate 15, the Comfort Inn & Suites® hotel is less than three miles from Great Falls International Airport and offers free airport transportation for its guests from 5:00am to Midnight. Located in a beautiful residential setting that is within walking distance to numerous retailers and specialty stores, restaurants, a movie theater, fishing opportunities and bike trails. Near BNSF, Montana Expo Park, Benefis Health, Great Falls Clinic, North Western Energy, Montana Refinery, Specialty Mills and much more. ... more   less 
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Also Known As:
Comfort Inn & Suites Market Place Great Falls Hotel Great Falls
Comfort Inn And Suites Market Place Great Falls
Holiday Inn Great Falls
Great Falls Holiday Inn
Comfort Inn & Suites Market Place Great Falls Montana

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