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“Will never stay there again.” 1 of 5 bubbles
Review of Crystal Inn Hotel & Suites Great Falls

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Crystal Inn Hotel & Suites Great Falls
Ranked #4 of 29 Hotels in Great Falls
Certificate of Excellence
Coleman, Canada
2 reviews
“Will never stay there again.”
1 of 5 bubbles Reviewed 10 April 2011

We stayed here on our way back from Arizona, hoping to get a good nights sleep before our 5 hour trip home the next day. We had just fallen asleep when some noisy guests came on the second floor. Needless to say we were woken up and we figured that they would go to their room and quiet down. After half an hour they were still loud and noisy so we called the desk and they said that they would fix it but they didn't. We called down a second time with the same results, then my husband went to the desk and nothing was done. It was after 2am when they finally stopped running in the halls and quieted down. Needless to say we will not be staying there again!!!!

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ruger24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 reviews from our community

Traveller rating
    180
    118
    26
    10
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Blacksburg, Virginia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 25 January 2011

We needed a hotel near to the airport so we could catch an early flight back home the next AM. We specified non-smoking but as soon as we entered the elevator the smell of smoke knocked us back. When we got off on the 3rd floor it was even worse. We were hoping that our room would be clean but it was obvious that there was no such thing as non smoking on this floor.

We asked the clerk at the desk for another room but she said there were none. I discussed with her what options I had and she said that that was the only room available. After going to my room, I called the 800 number and got the same clerk. I then asked her for the hotels corporate contacts. She said it was privately owned and the day manager would be the only person I that would help me and she would be in in the AM. After I left the clerk and went to our room, I received a call from the night clerk saying that there had been a cancellation and the handicap room was now available.
This was good news because it was a true nonsmoking room. We then lugged our belongings down 3 floors and settled in for a clean stay.

I know some may be thinking I was over reacting but this was not just incidental cigarette smoke. There was so much that the smoke and the spray they used to try and
hide it made us physically ill.

This hotel was only average in terms of comfort without the smoke but intolerable with the indoor air pollution.

  • Stayed September 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Travelingphrogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 December 2010

On vacation, my wife and I stayed at the Crystal Inn on Sept. 24/2010. Check in was pleasant, room was very clean and quite spacious. Staff were friendly and the continental breakfast was fine. Location made finding the hotel simple (just off of the Interstate near the airport) but was also the only negative thing about the hotel. Although there is a family style restuarant in the truck stop adjacent to the hotel, other eating spots and shopping are quite a distance away in the city centre. Overall, it was a pleasant stay at a fair price.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lstock47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer, Alberta
Level Contributor
128 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 12 October 2010

We stayed here twice - at the beginning of our road trip and at the end. We had a nice BIG room, nice bathroom area with two sinks, very comfy bed with great pillows and blankets. Hotel is nicely maintained and very friendly staff. Nice clean laundry area which we needed to use. The breakfast was so-so and the hot tube was average. But for the excellent price it wasn't a big deal. We would stay here again.

  • Stayed July 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jaggsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 23 September 2010

My husband and I stayed here in Sept. for 2 days and couldn't find a better place. It was easy to find off the highway and also had a resturant next door. The beds were so comfortable and the room spotless clean. The girls at the front desk were friendly and helpful about every question that we asked. The breakfast was very good and the girl working there was friendly and helpful. I didn't use the pool so I can't comment on it. It is our favorite place to stay in Great Falls.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 19 September 2010

Great place to stay for the price....clean rooms, nice continental breakfast! My only complaint was that the treadmill and bike weren't working and there wasn't any out of order signs put on them...I think they could use updated exercise equipment!

  • Stayed September 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank capergurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 22 August 2010

This hotel is a great place for a family stay. It is quiet, clean and comfortable. The only issue we had was the towels for the pool were at the front desk. Not a big deal. This is a keeper.

  • Stayed August 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hs2001andon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Inn Hotel & Suites Great Falls

Property: Crystal Inn Hotel & Suites Great Falls
Address: 3701 31st St SW, Great Falls, MT 59404-4700
Region: United States > Montana > Great Falls
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Great Falls
#6 Family Hotel in Great Falls
#8 Business Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Crystal Inn Hotel & Suites Great Falls 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Crystal Hotel Great Falls
Crystal Great Falls
Crystal Inn Hotel & Suites Great Falls Montana

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