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“Cheap and clean, but breakfast below average”

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Extended Stay America - Great Falls - Missouri River
Ranked #14 of 29 Hotels in Great Falls
Birkerod, Denmark
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Cheap and clean, but breakfast below average”
Reviewed 13 July 2014

I found a good price for this hotel by booking on one of the standard search engines.
The rooms are big and with own kitchen. Plates, pots and coffee maker has to be requested at the front desk. Fridge and freezer.
The rooms and other areas are clean and nice.
The breakfast however was below average: coffee and cakes. Nothing else.
The service was fine.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JorgenBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review, 22 August 2014
Thank you for taking the time to write a review of your stay. We're so pleased to hear that you enjoyed your clean room and fully equipped kitchen. Please accept our apologies that our grab-and-go breakfast did not meet your expectations. We try to offer a selection of breakfast items as a quick option for our guests that do not have time to cook in their kitchens. We will look into continuing to add to our breakfast selection.

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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158 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Inverness, Montana
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 July 2014

This hotel was adequate. It was pretty basic-- no complimentary shampoos, flimsy bedding, bed itself was definitely on the firm side but with weak, worn out pillows. We brought our dog (and paid the hefty $25.00 fee to do so!) and maybe they put us in a Pet-Friendly room if such a thing exists, but our carpet had a lot of stains on it as did the bathroom door and the lower portions of the walls. It was nice to have the kitchenette to keep some of our food cold, but the sink had leftover beer bottle caps in it from a previous visitor. Our room rate was a rock-bottom low price and I think for the price we paid, everything was as I said-- adequate. On the plus side, the Missouri River and Great Falls' lovely River Walk is right outside the back door and the river walk truly impresses. Also within walking distance of a couple good restaurants. Ultimately, I think I'd pay a little more and stay at the hotel down the road next time I want to stay on the river in GF.

Room Tip: Ask for a room with a view of the Missouri River.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katieb675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review, 22 August 2014
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read of the cleanliness issues and stains in your room. I will be sharing your comments with my housekeeping staff so that we can review our cleanliness standards to ensure that this does not happen again. Thank you very much for providing us with your feedback. If you have any additional feedback, please reach out to me at gfm@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Great Falls hotels

Pittston, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

Great atmosphere and friendliness of Montanan residents. Extended Stay America was in a great location. The Missouri River was in the back and a nice Park with walking / bike path. Just a 3/4 mile away was a "Doggie Park" Peaceful and quiet during my 4 day stay.

Room Tip: I had a first floor room at the end of the building. It was very quiet and I had my small dog with m...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review, 22 August 2014
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the atmosphere and the location of the hotel. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We look forward to seeing you in the future, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
122 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 31 May 2014

On the plus side, the hotel is close to the airport, clean, and the staff is hardworking and friendly. On the minus side the management is cutting too many corners. Here is a list of some of the low lights of our one night stay in May 2014: the sheets were threadbare, the tub did not drain, there was nothing to cook with in the kitchenette and two requests did not result in a single pot or pan, there is no ice machine, and no small bottles of shampoo and conditioner were provided. If you expect the opposite of these low lights from a hotel, we suggest you look elsewhere.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IllyCoffeeDrinkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette, Indiana
Level Contributor
79 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 29 May 2014

Needed a place to crash for the night in Great Falls, and the Extended Stay worked just fine. It was one of the lowest-priced places I could find in town, and it was sufficient for the night. Won't knock your socks off, but good enough for what you pay.

Unfortunately ended up having car trouble after checking in, and the staff were extremely helpful and compassionate. Allowed us to check out later in the day so I could get my car to a garage. The night staffer, Debra, even tried jump-starting us with her own car -- really appreciate her help!

Some positives:
+ Clean rooms, maintained well
+ Ample parking
+ Good location on River Drive with easy access to some walking-distance restaurants
+ Staff! So kind
+ Nice firm beds, just like I like!
+ Full fridge and freezer in-room

Meh, needs improvement on:
- Dated furniture and fixtures (but at least they're kept up well)
- TV had only 20 channels
- Minimal breakfast with just some whole fruit, pre-packaged granola bars and muffins, and coffee
- Lacks some of the perks that other extended stay chains such as Staybridge or Residence offer (e.g. nice common/sitting area for guests, light dinner available on selected week nights, stylish modern rooms, etc.)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stargirlssc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 May 2014

The Extended Stay in Great Falls is, like many ES hotels, a little out of the way. But Great Falls isn't a huge town, so it's not much of a problem. On the plus side, the paved river trail along the Missouri begins in the hotel's back yard, and it's a short pleasant walk to the pizza place along that trail.

The room was small but clean, and as you should expect at ES, there was a kitchenette. We were there for four days (not really "extended") and hardly used it, though we did store leftovers in the full-size fridge. There were two small desks in the room for working though there was only one bed. Replacing one of the desks with a reading chair would have been nice.

No hair dryer, no shampoo, but the staff was very friendly.

Room Tip: Our room was at the end of the hall -- very quiet, and easy access to the parking lot via the stairw...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khg2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 27 April 2014 via mobile

We enjoyed our stay at the extended stay great falls, we booked a hotel on Hotwire and got the room for approximately $55. It came with a full kitchen, and have a to go breakfast in the mornings. Located along the river with a couple restaurants in walking distance. Bathroom was ok. Overall a good stop for one night.

Stayed April 2014, travelled with friends
Helpful?
Thank Sophie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Great Falls - Missouri River

Property: Extended Stay America - Great Falls - Missouri River
Address: 800 River Dr S, Great Falls, MT 59405-4000
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 29 Hotels in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Great Falls - Missouri River 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extendedstay Hotel Great Falls
Extended Stay America - Great Falls - Missouri River Montana

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