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“very accomodating”

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Hampton Inn Great Falls
Ranked #7 of 29 Hotels in Great Falls
Certificate of Excellence
Spokane, United States
1 review
“very accomodating”
Reviewed 10 July 2014

Wonderful experience - easy access and close to several good restaurants. Takes pets, which is a huge help for us; as we like to travel with our dog. front desk was very helpful and check-in was extremely fast.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Terrance S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this review, 14 July 2014
We appreciate your kind comments! Thank you for your business, and we look forward to seeing you and your family next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
Reviewed 7 July 2014

In general, we have been very pleased with Hampton Inns. They seem to be competitive in price for the areas we visited and offer the complementary breakfast. There are a few minor things that could be improved. I would definitely stay at one again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank normak663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this review, 14 July 2014
We appreciate your loyalty to Hampton Inns, and your kind comments regarding your stay. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, United States
1 review
Reviewed 1 July 2014

The room itself and the breakfast area were very clean! The breakfast variety was very good considering it's free. The service from the staff was great too! The workout room was clean and comfortable.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Estuardo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this review, 14 July 2014
Thank you for your review! We pride ourselves on having a high standard of cleanliness and customer service at our hotel, and we are so glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coarsegold, California
Level 6 Contributor
138 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 23 June 2014 via mobile

The experience was exactly what you expect from a Hampton. The room was immaculately clean, the bed comfortable, desk clerk professionally courteous and helpful. The hotel is located within easy walking distance to good dining and a mall if you have a need to shop. We would definitely stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this review, 14 July 2014
We are so happy you enjoyed your stay with us! Thank you for providing your feedback, and we can’t wait to have you back on your next trip to Great Falls!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billings, Montana
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2014

We've stayed at numerous Hampton Inns, including this one, and we've never had an uncomfortable bed like this one. It was so broken down in the middle that it hurt our backs in the first 5 minutes of trying to sleep. To make matters worse, the pillows were so flat we had to fold them in half to even use them.
Our room and the rest of the hotel was clean, the staff is super-friendly, breakfast was amazing, but the 2nd floor hallway carpeting is a serious tripping hazard. I worry about the safety of elderly people. It's time to replace the carpet.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Cari B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this review, 14 July 2014
Thank you for staying with us, and for your comments regarding your experience! Guest feedback is very important to us, and all reviews are used by the Hampton Inn to improve future stays. We sincerely apologize for the uncomfortable night you experienced at our hotel. We are currently looking in to this issue, and have replaced all bedding throughout the hotel as well as the corridor carpeting on the 2nd floor.

Thank you again for providing your feedback, and we hope to see you again next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bountiful, Utah
Level 6 Contributor
139 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 June 2014

Staff was very friendly and the room was clean. Good pillows and the bed was quite comfy. The hotel is nice. Hot tub is open 24 hours. The usual continental breakfast... It was good. I'm always comfortable staying here.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank CatharinaApple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this review, 14 July 2014
Thank you so much for staying with us! We love getting feedback from our guests. Our number one goal is guest satisfaction, and we are glad that you enjoyed the bed, breakfast, and 24-hour hot tub!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairbanks, Alaska
Level 6 Contributor
99 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 16 June 2014

We are moving to Alaska and this was our stop point to rest before going into Canada. When we check in they give us the key. We open the door to find it was already occupied. They switched us into another room with no issues. Room is ok. Stayed at nicer hotels that were newer for the same or less money. Bed needs replacement. It's squeaking and can feel the springs. Rooms are not sound proof at all. Which stresses out our dogs. And if your not an honors member you only get one day of free WiFi. Just passing thru. Adequate for a night. Wouldn't recommend. Appears lobby has had a facelift. Rooms were forgotten.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank alaskabound1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this review, 14 July 2014
Thank you for providing your feedback regarding your stay with us. We would like to offer our sincere apologies for the oversight with your room. Your comments have been shared with our front desk staff, and we are confident this issue will not occur again in the future. Additionally, we do provide complimentary WiFi access to all of our guests for the full duration of their stay, and we are sorry that this was not relayed to you at the hotel. We would also like to note that, although we have finished a beautiful renovation of our first floor, we have scheduled a complete (and gorgeous) remodel of all guest rooms for 2015.

Again, we apologize for your less than satisfactory experience with us. We hope to have the chance to make it up to you should you find yourself coming back to Great Falls.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Great Falls

Property: Hampton Inn Great Falls
Address: 2301 14th St SW, Great Falls, MT 59404-3462
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Great Falls
#3 Business Hotel in Great Falls
#9 Family Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Great Falls 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Hampton Inn Great Falls Hotel Great Falls
Great Falls Hampton Inn
Hampton Inn Great Falls Montana

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