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“Above & Beyond!”

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Hampton Inn Great Falls
Ranked #6 of 30 Hotels in Great Falls
Certificate of Excellence
Reviewed 27 July 2014

This was truly an "above and beyond" experience. My husband and I had to make a last minute reservation in Great Falls. We chose the Hampton Inn because we had our dog with us and they allow pets. When we made the reservation, they informed us that they only had one room left, which was a smoking room. We are not smokers and we informed the staff that we were concerned about it being a smoking room, but being as it was the last room available, we accepted the room. Upon arrival, the lady at the front desk (I wish I knew her name) was very apologetic about placing us in a smoking room. The staff had cleaned out the room twice, placed air fresheners in the room, and even placed an air filter in the room for us. The room was wonderful and we appreciate the work the staff did to prepare for us. Later that evening, my husband and I decided to go out for the evening. When we asked the front desk if they could call us a cab, the same front desk attendant (once again, I wish I knew her name) offered to drive us herself to the restaurant we were headed to. The hotel was clean, staff was excellent, and the experience exceeded our expectations. I would highly recommend this hotel simply for the superior service we received.

  • Stayed: July 2014, travelled as a couple
    • Location
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Thank girlchisholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this reviewResponded 29 July 2014

Thank you for staying with us! We strive for excellent customer service, and it is always a pleasure to read about such positive experiences from our guests! Thank you for sharing, and we look forward to having you back next time you are in town!

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Reviews (511)
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320 - 326 of 511 reviews

Reviewed 26 July 2014

Got there late and was into my room quickly. All of the things needed were found, i.e. quiet, clean, good service. Location was important and this place was easy to find. All of the things I was looking for were found and I left after restful, undisturbed stay.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hampton
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this reviewResponded 29 July 2014

We are so glad you enjoyed your stay, and thank you for sharing your experience!

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Reviewed 25 July 2014

This hotel is far below what we have come to expect from Hampton Inns. The room was very small and dated and due to a mix up with our booking, we ended up with a smoking room which even though the room was not too bad for odors, the hallway continually stunk of smoke. I did not think that there were any smoking rooms left at Hampton properties. The desk staff were as helpful as possible and could not switch our room to a non-smoking as the hotel was full. Breakfast was very good with a good variety.

  • Stayed: July 2014, travelled as a couple
    • Value
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Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this reviewResponded 29 July 2014

Thank you for staying with us! We are very sorry that we only had a smoking room available during your stay (we just have a few on the top floor of our hotel,) but we are happy to hear that the desk staff was helpful, and that you enjoyed our new and improved Hampton breakfast. We are excited to announce that we have a complete renovation scheduled next year for all of our guest rooms, featuring a beautiful and stylish new design!

Thank you for your feedback, and we hope to see you next time you are in Great Falls!

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Reviewed 24 July 2014

Staying at the Hampton Inn in Great Falls MT this evening and the smell of smoke as I step off the elevator on the 4th floor about takes my breath away. The odor continues throughout the hallway and to some extent in my “No Smoking” room.
I complained to the desk clerk as I was leaving for dinner a few hours ago and the only response was “will see what I can do”.
Returned from dinner and nothing has been done — the stench is as bad or worse than before.
Certainly not pleased with this Hilton property. Have stayed at many during the past 16 years and never had a bad experience.
Hope this is certainly an exception and not a new trend.

Room Tip: If you want a "Non-Smoking" room ask for a "Non-Smoking" floor.
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
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2  Thank G-Rod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this reviewResponded 25 July 2014

Thank you for staying with us, and for sharing your experience. We sincerely apologize for the smell of smoke in your room, and for the way this issue was handled by our staff. Currently, we do offer a few smoking rooms at one end of the top floor of our hotel, and are generally able to contain the smoke to those rooms. Obviously this was not the case during your stay, and we sincerely apologize. We are taking measures to see that this is not an issue again in the future, and hope to have you back during your next trip to Great Falls.

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Reviewed 22 July 2014

We stayed here three nights and enjoyed it quite a lot. The pool and hot tub were especially fun for us, our daughter and our grand children. We had adjoining rooms so the kids could go from room to room, which made it pretty nice. The rooms were clean. The mattress and coverlets are high quality, but the air conditioner was a little difficult to control, making it difficult to sleep. I brought my battery op fan in from the car, turned off the A/c and slept fine after that. The toilet paper roll dispenser in one room was broken but other than that this was a very nice place. There are lots of places to eat and shop nearby too. This is in a more recently developed area of Great Falls, across the bridge from 10th Ave South.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hampton
Thank Laurie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this reviewResponded 23 July 2014

Thank you for staying with us and for your feedback! We are pleased that you and your family enjoyed your time at our hotel and had fun in the pool. We hope to see you back soon!

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Reviewed 11 July 2014

Very pleased with our stay, room was clean, staff were pleasant and the complementary breakfast was ample to recharge and start the day. Shuttle service was utilized to pick me up from the airport and they were very quick after being called. We booked a smoking room and when we first opened the door would not have guessed it was previously smoked in!!! Only little hiccup (which we did not feel was even worth mentioning to staff) was the free internet is a tiny bit slow (but it's free and it worked) and it was very hot (high 80's to mid 90's) during our stay and the air conditioning just didn't seem to cool the room to a comfortable level for us but it did cool to some extent.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Hampton
Thank Loren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this reviewResponded 14 July 2014

Thank you for staying with us, and we are so glad you enjoyed your stay! We appreciate your feedback, and look forward to welcoming you back during your next trip to Great Falls!

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Reviewed 10 July 2014

Wonderful experience - easy access and close to several good restaurants. Takes pets, which is a huge help for us; as we like to travel with our dog. front desk was very helpful and check-in was extremely fast.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Terrance S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatFallsHilton, Front Office Manager at Hampton Inn Great Falls, responded to this reviewResponded 14 July 2014

We appreciate your kind comments! Thank you for your business, and we look forward to seeing you and your family next time you are in town!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Great Falls

Address: 2301 14th St SW, Great Falls, MT 59404-3462
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Great Falls
#3 Romantic Hotel in Great Falls
#9 Family Hotel in Great Falls
Price Range: £85 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Great Falls 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Hampton Inn Great Falls Hotel Great Falls
Great Falls Hampton Inn
Hampton Inn Great Falls Montana

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