This was truly an "above and beyond" experience. My husband and I had to make a last minute reservation in Great Falls. We chose the Hampton Inn because we had our dog with us and they allow pets. When we made the reservation, they informed us that they only had one room left, which was a smoking room. We are not smokers and we informed the staff that we were concerned about it being a smoking room, but being as it was the last room available, we accepted the room. Upon arrival, the lady at the front desk (I wish I knew her name) was very apologetic about placing us in a smoking room. The staff had cleaned out the room twice, placed air fresheners in the room, and even placed an air filter in the room for us. The room was wonderful and we appreciate the work the staff did to prepare for us. Later that evening, my husband and I decided to go out for the evening. When we asked the front desk if they could call us a cab, the same front desk attendant (once again, I wish I knew her name) offered to drive us herself to the restaurant we were headed to. The hotel was clean, staff was excellent, and the experience exceeded our expectations. I would highly recommend this hotel simply for the superior service we received.
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- Also Known As:
- Hampton Inn Great Falls Hotel Great Falls
- Great Falls Hampton Inn
- Hampton Inn Great Falls Montana