We chose the La Quinta for night one and seven of our 7 day road trip. We booked our rooms 2 weeks in advance with a credit card gurantee, which obviously doesn't guarantee you anything but a headache. Night one was just to relax after a long drive to catch a flight in the morning. We had booked a smoking room and airport shuttle. Well surprise, surprise............no shuttle service on December 23 at 9:00am. Seriously!!!! No notice, no offer to pay for cab.....nothing but very crappy attitude from the front desk.
Our last night back in Montana, after flying back in...........still no shuttle service on Dec. 30.at 4pm. Not only was there no shuttle service, the front desk wouldn't even answer the phone. Another $20 bucks wasted needlessly! Upon arriving at the hotel, we found out that not only could we not have the king executive suite we booked 3 weeks previous, in 1 week they had become a smoke free hotel. At the very least they could have told us this upon our first check in. The attitude of the front dest was terrible. I wanted a coffee at 8:30pm, so I went to the breakfast room to find none. I asked the front desk girl if she would mind making some, and with rolling eyes and slamming of doors, she did.
I was very, very disappointed because I was very much looking forward to another comfy sleep at the La Quinta and a swim and hot tub before another long drive home the next day.
The room was clean and the beds were comfortable. I have always had good experiences with La Quinta but will never, ever, give them another penny. I should add that my son and I loved the beds but my husband found them way too soft. He dreamt all night that he was sinking in quick sand. lol
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- Also Known As:
- La Quinta Inn And Suites Great Falls Hotel Great Falls
- La Quinta Great Falls
- Great Falls La Quinta
- La Quinta Inn & Suites Great Falls Montana