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“What a wonderful place!” 5 of 5 bubbles
Review of La Quinta Inn & Suites Great Falls

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La Quinta Inn & Suites Great Falls
Ranked #2 of 29 Hotels in Great Falls
Certificate of Excellence
Helena, MT
1 review
“What a wonderful place!”
5 of 5 bubbles Reviewed 24 June 2014

From the lovely check-in lady to the beautiful, large and well appointed room and beautiful surroundings on the river, we were delighted. We stay at La Quinta Inns as often and possible but this was one of the best.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Montana8160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malissa H, General Manager at La Quinta Inn & Suites Great Falls, responded to this review, 25 June 2014
We really really appreciate the wonderful review. Thank you for staying with us and we are happy that you enjoyed your stay. We hope to see you again soon!

Thank you,
Malissa Hollan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

748 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed 17 June 2014

It was great the front desk people were superb very helpful, rooms were great and very clean only one thing was the coffee machine in the room wasn't wiped off spilled dried coffee on it. I want to thank you for getting us in on such short notice, I will for sure stay here again. Breakfast was great love a warm breakfast with variety, pool and spa was good. Overall appearance of the hotel was nice the decor was wonderful to look at and very well put together

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank lisacH1942RT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malissa H, General Manager at La Quinta Inn & Suites Great Falls, responded to this review, 18 June 2014
Thank you so very much for taking the time to review our hotel. We really appreciate your kind words. We hope to see you again soon!

Thank you,
Malissa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 11 June 2014 via mobile

We stayed one night in a jacuzzi suite which I believe was priced quite high. The decore was outdated. Pictures on the walls were faded (possibly from the 80's) and furniture was scratched and should have been taken care of or replaced. Dressers had mismatched hardware which looked terrible (does it cost thay much more to replace it all so it's the same?!) Another thing on the the maintenance list should be the jacuzzi - when jets were turned on black mildew shot out and we immediately got out. We should not have had to clean It to use it when we pay $200+ per night. It was a neat room just in desperate need of proper maintenence and quality control on the cleaning. Decorative mirrors were smeared in circles like they were tried to be cleaned and someone forgot an empty shampoo bottle under the sink. All in all we will not stay here again unless changes are made.

Stayed June 2014, travelled on business
Helpful?
Thank Krystal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malissa H, General Manager at La Quinta Inn & Suites Great Falls, responded to this review, 12 June 2014
Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.I am disappointed to hear that we have left you with a less than memorable positive experience at our hotel as this isn't the norm.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Best Regards,
Malissa Hollan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed 9 June 2014

We finished our annual Memorial Day long weekend trip from Calgary to Yellowstone National Park and back through Great Falls staying in La Quinta..... like we have done the past 4-5 years. My review of La Quinta in Great Falls has gone from "very Good" in the 4 past years now to "Terrible" due to a startling revelation as follows. Our 30 day prior reservation request of a non-smoking/non pet room was not possible..... why? Well the non-smoking part was very easy, but not so with the non-pet room?? I was told by the front desk staff that EVERY ROOM IN THE HOTEL HAS HAD A PET IN IT??? WHAT?? Every room, come on, no way?? I was not assured when the front desk staff said that the 'cleaning staff' do a good job in cleaning the rooms. To my knowledge you can't vacuum 'pet' out of carpet or upholstery and was apparent in allergies that soon presented themselves (this makes sense why in past year's stays allergies were present in our non-pet requested room). Usually since the hotel paying public are human and not pets (cats/dogs/birds/whatever), you should cater to these individuals first and not the 4 legged kind. I concede that many people travel with pets and are in need of a room, but to be in every room in this hotel? We prefer to leave our pets at home when travelling. Normally every "pet-friendly" hotel has segregation for its guests by having the 1st floor designated for "pet-friendly rooms" and then a totally separate floor(s)/wing(s) for only human paying families. This is not 'rocket science' and should be a simple task for those that request a "pet friendly" or "non-pet room". I was shocked that there is not such a simple designation here at La Quinta in Great Falls MT...... and due to the Memorial Day long weekend we stuck it out here, but were disappointed obviously when our allergies started up. Pet Friendly at La Quinta in Great Falls means EVERY ROOM has had a pet present, so those that have allergies or don't want to be in a room where the 'pet' has drank water from the ice bucket your using to chill your favorite beverage down, then I suggest you think twice. Normally the hotel is a 'great value' stay. Due to the lack of a simple segregation policy, we will unfortunately find our annual Great Falls accommodations elsewhere in the future.

Room Tip: "Pet" can not be vacuumed out..... go somewhere else where the policy is to keep pet &...
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Roo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malissa H, General Manager at La Quinta Inn & Suites Great Falls, responded to this review, 11 June 2014
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta Great Falls.

La Quinta's nation wide are pet friendly hotels and we want our guest to know prior to checking in that we are pet friendly. We understand that people have allergies and allow them to view the rooms before they stay if they would like as we want our guest to be informed so that they may make the best decision on their lodging needs. We also take great strides to have clean rooms and due to guest responses we score well over a 90% guest satisfaction on cleanliness. That being said we do understand that people do have different levels of reaction to multiple agents that can cause allergies to flair. Again we apologize for your dissatisfaction.

Best Regards,
Malissa Hollan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 6 June 2014

Beautiful hotel and rooms, excellent amenities (breakfast is really good and a variety, pool/spa open 24 hours), warm and friendly staff. I stayed here for 3 weeks and it felt like home. I will definitely be back!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malissa H, General Manager at La Quinta Inn & Suites Great Falls, responded to this review, 9 June 2014
We can't wait for you to return real soon too!! Thank you so very much for choosing us in the first place and for taking the time to write a review on Tripadvisor. Have a wonderful rest of your day.

Best Regards,
Malissa Hollan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
79 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

This was such a fantastic hotel, I'll always return on future visits to Great Falls. This is a new building and has a beautiful lodge-style look. Everything is sparkling clean (and smells so, without smelling like cleaning product). I have absolutely no complaints about this stay, and would highly recommend this La Quinta to anyone passing through Great Falls. This is the most impressive La Quinta I've ever stayed at, and probably the most impressive mid-grade m/hotel I've stayed at. Wish I had more than one night here!

+ Spacious rooms with clean carpets and floors (I don't feel gross not wearing flip flops in-room)
+ Very new hotel with all modern furniture and appliances
+ Very clean rooms, lobby, common areas
+ Peaceful lodge-style lobby sitting area (with gorgeous elk antler chandelier) and second-floor sitting area
+ River-view rooms available with balconies
+ Microwave and mini fridge in rooms
+ Ample parking
+ Delicious cookies and ice water available in lobby
+ Gorgeous landscaping that backs right up to the river and greenbelt walkway alongside the river
+ Great swimming pool and hot tub open 24 hours
+ The cleanest, newest, and freshest-smelling hotel gym I've ever seen, also open 24 hours
+ Comfortable beds and pillows -- great sleep!
+ Good selection of reasonably-priced snacks and sundries in lobby
+ Great location close to downtown Great Falls
+ Walking distance to several restaurants

Room Tip: Ask for a river-view room with balcony -- less than half the rooms offer this option!
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stargirlssc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malissa H, General Manager at La Quinta Inn & Suites Great Falls, responded to this review, 4 June 2014
Wow thank you for the amazing review! We really are thankful that you enjoyed your stay and are happy to hear that you were able to utilize all of our amenities. We take pride in taking care of our guest and I appreciate the wonderful description you gave about our hotel. We hope to see you again soon.

Best Wishes,
Malissa Hollan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belle Fourche, United States
1 review
5 of 5 bubbles Reviewed 1 June 2014

My family has stayed at La Quinta Inns & Suites before, and we are always pleased with the consistent and excellent service. We were very comfortable with our stay at La Quinta in Great Falls, Montana, and will stay at the same one the next time we travel through the area.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Casey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malissa H, General Manager at La Quinta Inn & Suites Great Falls, responded to this review, 9 June 2014
We really appreciate the wonderful feedback and you taking the time to write a review. Thank you for staying with us and we hope to see you again real soon!

Thank you,
Malissa Hollan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Great Falls

Property: La Quinta Inn & Suites Great Falls
Address: 600 River Dr S, Great Falls, MT 59405-1886
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Great Falls
#2 Romantic Hotel in Great Falls
#4 Business Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites Great Falls 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Great Falls Hotel Great Falls
La Quinta Great Falls
Great Falls La Quinta
La Quinta Inn & Suites Great Falls Montana

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