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“Not as good as it used to be--”

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Best Western Plus Heritage Inn
Ranked #8 of 29 Hotels in Great Falls
Reviewed 21 March 2012

I've stayed there numerous times over the past few years. Still a decent place, but not as good as it used to be, especially compared with other, (cheaper) nearby options you can easily research online.

My biggest gripe is the changes they have made to breakfast. It used to be a decent hot buffet- good selection of items, including fruit, meat, eggs, ect. Now you must sit in the restaurant and order from a limited menu. Food is still good quality and portions fairly large, but it takes much longer and there are no substitutions allowed from the menu.

Only other gripes about the BW Heritage Inn are the extremely small bathrooms, lower quality mattresses, and very old televisions with poor picture quality.

In the future I'll stay at other nearby hotels which offer better breakfasts and nicer amenities, many times for less money.

  • Stayed: March 2012, travelled on business
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2  Thank HammerheadMontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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825 - 831 of 932 reviews

Reviewed 27 February 2012

The Heritage Inn by far is the best hotel in Great Falls, Montana! We have stayed at many hotels in the area and none compare to staying at the Heritage Inn. They have remodeled the facility and it is beautiful and clean. The rooms are very comfortable with fabulous beds. The bar/casino is wonderful for drinks and we appreciate their large TVs. Breakfast in the restaurant is delicious and was included with the room for free. We really loved dinner in the restaurant - the food was superior to other restaurants and our server excellent. I highly recommend the Heritage Inn and will stay there again on our next visit.

  • Stayed: February 2012, travelled with family
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2  Thank Max K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

We came to Great Falls for the first time and very impressed with the service overall around town. The hotel is great as there is very friendly staff on hand and very helpful and attentive, hotel is clean and food was good.

Building overall is an older building but it is clean and provides a good night stay with comfortable bed and breakfast included.

Nice pool area too!

Room Tip: very long hallways and don't think there is an elevator so if stair are trouble then book first...
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  • Stayed: February 2012, travelled as a couple
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2  Thank 136DGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

I travel to Great Falls a handful of times a year and always stay at the Heritage Inn. The rooms are comfortable and seem more spacious than most. The front desk is friendly and responsive. The lobby is newly appointed and has a elegant western feel. The breakfast is included with your stay had plenty of hot and cold choices and there's a nice bar on premise to relax in the evening.

  • Stayed: December 2011, travelled on business
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2  Thank goestraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2012

Booked for a weekend cross border shopping trip, decided to head down a day early to avoid incoming bad weather. Hotel happily booked us in for an extra night. We arrived late in the evening, checked in and were told that there was an event on the Friday that might be noisy until about 10p but they'd given us a room as far away as possible. We paid a little extra for a poolside room and enjoyed the convenience. We were so impressed with the cleanliness of the room and quality of the bedding and linens. Very clean and comfortable. Included breakfast featured hot and cold items including eggs, meat, fruit, yogurt pastries. Restaurant staff were so friendly and remembered us every morning. All staff were very pleasant. It's rare not to have some little problem or suggestion for improvement, but I really have nothing to complain about! Keep up the great work!

  • Stayed: November 2011, travelled on business
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3  Thank jewelsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

The hotel is fine. We have stayed here many times as it is close to the freeway. The beds are great and the rooms are clean. There were a couple of minor annoyances like the drawer in a bureau that wouldn't stay closed. There needs to be a night light in the bathroom but that was about all.

The resturant was not outstanding but it was satisfactory. The included breakfast was better than average at this property.

  • Stayed: January 2012, travelled as a couple
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2  Thank woodmister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2012

Still a great place to stay, with western charm. Updated but kept the charm. Great place for large groups, with plenty of room to socialize. Breakfast was great as well.

Room Tip: Poolside is great with kids.
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  • Stayed: January 2012, travelled with family
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Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Heritage Inn

Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324 (Formerly BEST WESTERN PLUS Heritage Inn)
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range: £65 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 231
Official Description (provided by the hotel):
Whether you are staying a couple of nights or just the one, our Great Falls hotel puts you close to everything. The Best Western Plus Heritage Inn is located just off I-15 and is within minutes of the CM Russell Museum, the Lewis and Clark Interpretive Center, Giant Springs State Park, First People's Buffalo Jump, Malmstrom Air Force Base, Great Falls International Airport, Holiday Village Mall, and the Rivers Edge Trail along the Missouri River, to name a few. For those in town on business, our Great Falls hotel is near Davidson Companies, Sletten Cancer Center, Benefis Hospital, Pasta Montana, Malteurop, avMax, and Centene Corporation. After an exhausting day of travel, fly fishing on the Missouri, or sightseeing, enjoy the ambiance of our Atrium by relaxing in the hot tub before taking a dip in the pool. Finish the evening with dinner and some libations in Max Sports Bar and Casino. Jumpstart your day with breakfast in the Willow Creek Restaurant or a cup of java from the Palomino Coffee Bar. As the largest full-service hotel in Central Montana with 231 guest rooms including 9 suites and over 17,000 sq. ft. event space, we are able to accommodate groups of all sizes for reunions, weddings, conferences, and trade shows. For an unforgettable trip to Great Falls, Montana, make a reservation at the Best Western Plus Heritage Inn today! ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
Best Western Plus Heritage Inn Great Falls, Montana

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