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“Great place to go on way back to Canada” 4 of 5 bubbles
Review of BEST WESTERN PLUS Heritage Inn

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BEST WESTERN PLUS Heritage Inn
Ranked #8 of 29 Hotels in Great Falls
Calgary, Canada
Level Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great place to go on way back to Canada”
4 of 5 bubbles Reviewed 2 September 2013

Year after year this hotel has been the best place to stay on our way back to Canada. Friendly, comfortable and has all we need to relax before going home. Good food, nice little bar but they did change their breakfast standard. They used to have comp breakfast but now it is a cheap substitute to still say they have comp breakfast in morning.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CraignLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 15 October 2013
I am glad we are a good stopping point on your travels to and from Canada, with being able to relax after hours of driving. We have been considering different breakfast options, but have not made any decisions on that part yet.
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789 reviews from our community

Traveller rating
    307
    253
    146
    59
    24
See reviews for
268
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125
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Calgary
Level Contributor
6 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 31 August 2013

We only spent one night at this great hotel, but will definitely stay here again. Front desk staff helpful and pleasant. Great location in Great Falls. Fast food restaurant nearby. Easy and short drive to better restaurants along 10 th Avenue. Also included was breakfast in the restaurant. Very, very nice and not the usual muffins, toast etc, but a good sit down hot breakfast. Wonderful waiters there. All in all a great stay. Highly recommended! King size bed and well appointed. Looked quite luxurious.

Room Tip: Our room faced an inner stairway. Better to have an outside view. Not a big issue for one night, but...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 15 October 2013
We always like to hear about our staff helping out our guests in whatever way possible. Our location is nice because we are at one of the intersections of two main roads in Great Falls. We have been considering some different options for breakfast, but not sure what plan we will end up going with. I am glad to hear you liked the design of the rooms and we hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medicine Hat, Canada
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 27 August 2013

We booked 2 adjoining rooms many weeks in advance and upon check in we were told that the adjoining rooms were no longer available because someone had overstayed their visit. Not a nice way to start a 3 night stay. The rooms have not been upgraded in years. Our 2 rooms didn't even have a microwave ( almost a necessity these days ). Having to heat up a baby bottle or reheat some pizza was out of the question. We did get our rooms pool side as requested which was very nice. It's just too bad that some parents don't supervise their kids! Hot tub was never very hot; sauna was great.Breakfast was very good and our meal in the restaurant the first night was awesome; the second night not as good. We lived through a wedding reception which we were not told about when making our reservations. Very noisy place.

Room Tip: If you want quiet, stay as far from the pool as possible!
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  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 15 October 2013
I am sorry to hear your room was not available upon check in and that you were not informed about the wedding party. We do offer a microwave for the rooms with no cost. I am glad to hear you did enjoy the breakfast and also one night of dinner at the restaurant.
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A TripAdvisor Member
4 of 5 bubbles Reviewed 27 August 2013

Nice place for the money. Hot tub was not very hot and jets were seemingly not putting out. Breakfast was great. Hotel was in a nice location. Last time there it was a very noise place as they had a convention, so we got our sleep this time.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 14 October 2013
I am glad to hear you liked the location and breakfast we have to offer. We do experience conventions that get very loud and we always try to inform our guests upon check in when we have these events. I am sorry to hear about the hot tub not being the right temperature and the jets not working properly. I will be sure to let our maintenance staff know so we can get that problem fixed.
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Calgary, Canada
1 review
4 of 5 bubbles Reviewed 19 August 2013

Overall it was a nice Hotel. Lounge staff were excellent and freindly. Supper meal was Poor quality but Breakfast was good. Hot tub was dirty and not very hot and did not work properly If you are looking for a pool for swimming this is not for you. Great for small kids.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Neville G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 11 October 2013
Thank you for taking time to give us some feedback. I am pleased to hear you thought the overall hotel was nice, the breakfast was good, and the front desk staff was friendly and helpful. I am sorry to hear super was not up to standard. I will make sure the cooks and restaurant staff are aware of the poor quality of food. I will also inform the maintenance that the hot tub was dirty and not warm enough. We hope to see you in the future so we can better accommodate your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
3 of 5 bubbles Reviewed 19 August 2013

Hotel was nice, Pool was cool and kids couldn't play in it for long before they were cold. Hotel seems to be built like a barn and is very loud. We were traveling with another family and the check-in staff we able to get us on the same floor (but over a couple hundred feet apart so we couldn't hang out or plan next day’s activities at night). Hotel was clean which it tops in my books. You know what you're getting with BW. Breakfast tickets at the restaurant were inconvenient as service was slow due to volume of people.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 11 October 2013
Thank you for taking the time to submit a review. I apologize for the temperature of the pool being colder than normal and the loudness due to the high ceilings in the pool area. I understand being next door to the people you are traveling with can make planning activities much easier. On this particular night we may have been full to where we could not move any rooms around because we always try to move people closer to each other upon request. I am sorry to hear the restaurant service was slow because there was not enough staff at the time to help out. Its good to hear the room was one of the cleaner rooms in your books, we have a great crew in the house cleaning department. I hope you return so we can try to make your next stay a more enjoyable with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 18 August 2013

Front desk placed seniors on a youth Baseball team floor. They ran and banged door till 1 am..Three request for night man to quite them down while parents enjoyed the evening in the Tavern. Night mgr did come up three times but ruckus would start up as soon as he left.

  • Stayed July 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Molly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 6 September 2013
Thank you for taking the time to write a response. I do apologize that you were put in that position and I will work with my staff to ensure that we do not repeat this situation. I hope that you will stay with us again to give us the opportunity to provide you with superior service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Heritage Inn

Property: BEST WESTERN PLUS Heritage Inn
Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Heritage Inn 3*
Number of rooms: 231
Official Description (provided by the hotel):
We are the premier full service hotel in Great Falls MT. We look forward to providing you with an exceptional experience. ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
BEST WESTERN PLUS Heritage Inn Great Falls, Montana

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