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“Very Comfortable”

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Best Western Plus Heritage Inn
Ranked #8 of 30 Hotels in Great Falls
Reviewed 11 October 2013

I stay at this property every-time I get to Great Falls for the symphony, theater or special event. I love the ease of the check in and professional behavior of the desk workers. The rooms are always clean and comfortable. I prefer a first floor room and they always accommodate my request. The breakfast choices are great and delicious! The location is very convenient to the interstate, airport or downtown.

Stayed: October 2013, travelled with friends
Thank Judi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 15 October 2013

I am happy to hear you decide to stay with us every time you visit Great Falls while attending your events. It is always good to hear that our front desk staff is providing a convenient check in and able to accommodate your requests. Our housekeeping crew do a good job at making sure our rooms clean which is an important aspect to any hotel. I am glad to hear you enjoy the breakfast and the location of our property. Thank you for taking the time to write us a response and we look forward to seeing you in the future.

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Reviews (914)
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648 - 654 of 914 reviews

Reviewed 8 October 2013

The first time I stayed at this hotel I was not particularly impressed with my room which was on the ground floor. The second time, however, I was on the second floor and my room was superb! Spacious, comfortable and well laid out. Breakfast is a sit-down service in the restaurant with limited complimentary items on the menu. Any extras like bacon to go with your eggs you have to pay for. Although only 2 stories high, the hotel covers a lot of ground and the first time I had to drive to my room. It is clean and the beds extremely comfortable. The location is very good, just off the main drag and close to everything.

  • Stayed: September 2013, travelled solo
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Review collected in partnership with Best Western
Thank Lydia449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 15 October 2013

It is good to know we could provide a better experience on you second stay with us. We have been also considering some other options for our breakfast. We do have a large hotel making some of the rooms a distance away from the front desk area. We are always welcoming special requests when booking through the hotel directly, such as getting a room closer to the front desk, if it is available. Our location is close to the majority of main road in Great Falls, making it convenient to get around and find us as well.

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Reviewed 8 October 2013

The Best Western Heritage Inn was impressive...particularly the staff all were friendly, helpful and courteous! The room was very clean and comfy and quiet! Having a restaurant and lounge in the same building was convenient. Recommend this establishment!

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Best Western
Thank Cynthia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 15 October 2013

I am pleased to hear your stay with us was impressive and the staff was very welcoming. Our housekeepers provide us with the presentable rooms we want to provide for our guests. Having the restaurant and lounge is always convenient when someone does not want to leave the facility.

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Reviewed 6 October 2013

Rooms are nicely appointed, large hotel. If you are looking for a quiet night be sure to ask for a room far from the bar/lounge as on weekends they have entertainment and it is LOUD. Hotel also takes pets, pet rooms a nice and clean as well.

  • Stayed: September 2013, travelled solo
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Review collected in partnership with Best Western
Thank Erin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 15 October 2013

We do experience loud functions in the hotel and lounge, so we try to advise people during those nights before they check into their room. If possible, we try to get them rooms as far away from the noise as possible. We are delighted to be able to offer people with pets a place to stay in a clean room.

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Reviewed 3 October 2013

Attended a meeting at he Best Western Plus in Great Falls and after 3 days I found myself feeling well rested and relaxed. The staff were very helpful and made everyone feel like they were VIPs.

The facility is extremely clean and well kept. Very quiet. My room was right next to the pool and although I didn't use is those who did were have a great time.

Room Tip: Rooms around the pool area have sliding glass doors that open to the pool area.
See more room tips
  • Stayed: October 2013, travelled on business
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Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 15 October 2013

I am glad to know your 3 day stay with us was relaxing and that you got the rest that was needed. We appreciate the courteous staff we have in welcoming the guests who visit our hotel. We take pride in having a clean and well kept facility. Thank you for filling out a review on our hotel and we hope to see you on your next trip to Great Falls.

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Reviewed 30 September 2013

We thought Great Falls was a great place to visit we were only were their for one night but would like to go back and stay longer as we were treated very well at this hotel .The price was good and the room was vary clean and quiet it was close to all our needs.The pool was well enjoyed by our two granddaughters. We also enjoyed our free breakfast.

  • Stayed: September 2013, travelled with family
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Thank papaWarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 15 October 2013

We are happy to hear your stay with us met your expectations and you will be coming back to visit Great Falls. I am glad the room was clean like expected, the breakfast was enjoyable, and that your granddaughters got to have fun in the pool area. We look forward to seeing you the next time you decide to come to Great Falls.

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Reviewed 30 September 2013

This hotel had it all! This was one of the nicest rooms i have ever stayed in. My king room was very spacious and beautifully decorated with a big comfortable couch,pot lighting and dimmers behind the bed. The bed was extremely comfortable. The bathroom had double sinks,jetted tub with separate shower. Everything was immaculate! The pool area was nice and large with several areas for sitting or dining. There was an on site restaurant and casino. The only thing i would have changed was the location of my room. There was no outside window and it was across from the housekeeping/maintenance room and therefore a little noisy during the day. Overall it was a great choice and i would definitely stay here again.

  • Stayed: September 2013, travelled solo
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Review collected in partnership with Best Western
Thank Cathy162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 15 October 2013

I am honored to hear that the room you stayed in was one of the nicest you have experienced yet. It sounds like you stayed in one of our upgraded suite rooms. Our suites are very well decorated, along with the other rooms in our hotel. We do have other suites available in the hotel with outside windows and a little better location. Always feel free to ask to look at the different rooms we have to offer, we would be more than happy to show you some other options. The amenities in our hotel are nice to have and not have to go anywhere else for them.

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Additional Information about Best Western Plus Heritage Inn

Address: 1700 Fox Farm Road, Great Falls, MT 59404-3324 (Formerly BEST WESTERN PLUS Heritage Inn)
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Great Falls
#8 Family Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range: £72 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 231
Official Description (provided by the hotel):
Whether you are staying a couple of nights or just the one, our Great Falls hotel puts you close to everything. The Best Western Plus Heritage Inn is located just off I-15 and is within minutes of the CM Russell Museum, the Lewis and Clark Interpretive Center, Giant Springs State Park, First People's Buffalo Jump, Malmstrom Air Force Base, Great Falls International Airport, Holiday Village Mall, and the Rivers Edge Trail along the Missouri River, to name a few. For those in town on business, our Great Falls hotel is near Davidson Companies, Sletten Cancer Center, Benefis Hospital, Pasta Montana, Malteurop, avMax, and Centene Corporation. After an exhausting day of travel, fly fishing on the Missouri, or sightseeing, enjoy the ambiance of our Atrium by relaxing in the hot tub before taking a dip in the pool. Finish the evening with dinner and some libations in Max Sports Bar and Casino. Jumpstart your day with breakfast in the Willow Creek Restaurant or a cup of java from the Palomino Coffee Bar. As the largest full-service hotel in Central Montana with 231 guest rooms including 9 suites and over 17,000 sq. ft. event space, we are able to accommodate groups of all sizes for reunions, weddings, conferences, and trade shows. For an unforgettable trip to Great Falls, Montana, make a reservation at the Best Western Plus Heritage Inn today! ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
Best Western Plus Heritage Inn Great Falls, Montana

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