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“Excellent stay at the Heritage”

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Best Western Plus Heritage Inn
Ranked #9 of 29 Hotels in Great Falls
Calgary, Canada
2 reviews
“Excellent stay at the Heritage”
Reviewed 14 April 2014

We decided to make a quick trip down to Great Falls for a family shopping getaway. The friendliness of the staff and excellent service we received is so much appreciated. Especially loved the beautiful pool area, and had a poolside room, which makes it so convenient with the kids. We will definitely be back and recommend this hotel to anyone.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Trina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this review, 15 April 2014
Sounds like you you and your family had a good time getting away and going on a shopping trip to Great Falls. I am glad we could provide excellent friendly service and you are very welcome. The poolside room is very convenient for accessing the pool. It is great to hear you will be back and recommend our hotel to anyone. We will look forward to seeing you on your next trip.
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882 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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  • English first
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English first
Prince Albert, Canada
1 review
Reviewed 14 April 2014

We have been travelling to Arizona every winter for the past 3 years and have been staying at the Best Western PLUS on our return to Canada. This hotel has provided excellent service. The rooms and meals have been very good and we will continue to book this hotel on our return trips.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this review, 15 April 2014
It is a pleasure to hear you decide to stay with us on your trips back and forth between Arizona and Canada over the past 3 years. We are more than happy to provide you a comfortable room, excellent service, and a place to have a good meal so you don't have to go somewhere after being on the road. I am glad you will continue to stay with us in the future and we look forward to seeing you on your next trip.
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West Yellowstone, Montana
Level 5 Contributor
87 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 April 2014

The location is easy to access from 10th Ave and is close to I15. Our room was clean with plenty of room for 3 adults and a toddler. I don't know if it's normal for a room with two queen beds to only have towels for three in the bathroom. We had to ask for additional towels to be brought to the room which the front desk took care of promptly. The hotel has a large event on Friday evening which was fun to be at the pool and listen to the band however finding a parking spot in the lot was impossible. The pool area is like a park with live trees, helps keep the pool noises quieter, was always clean and enjoyable. We stayed two nights, after the first night we went down to breakfast and came back to our room already having been cleaned for the day. Was a very welcome surprise! Breakfast in the café is good, with good choices and prompt service. Everyone we encountered during our stay were helpful and friendly. We will definitely stay at this hotel again if in the area.

  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank frickenfrozen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this review, 7 April 2014
The major roads through town are easy to access from our hotel. I do apologize for the room being short one towel and the limited parking for the event on Friday. The two queen beds usually get four towels, but I am glad to hear you received your towels promptly after notifying the front desk. The parking lot does get filled up fast when we host large events at our facility. Sounds like you enjoyed the size and cleanliness of your room, the pool areas environment, the choices and service for your breakfast in the morning, and the friendly help from all of our staff. It is great to know you will stay at our hotel again if you are in the area.
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Calgary
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 April 2014

When travelling in the winter, we try to stay at this hotel as our last stop before crossing the border. My husband loves the prime rib and steaks at the restaurant. The rooms are very comfortable and the staff are great.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Marie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this review, 7 April 2014
I am glad to hear you decide to stay with us before crossing the border. Sounds like you enjoy the comfort of our rooms and the company of our staff. Our restaurant does have very good steaks and prime rib to choose from. It seems like you and your husband enjoy staying at our hotel when you are traveling through Great Falls, MT. We hope to see you again on your next trip through town.
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Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2014

Nice place to stay. Easy access off the Interstate 15. Has a restaurant and attached Casino, if you're into gambling. Only downside for us, was our window in our room opened into a hallway, not outside. No natural light, so needed lights on all the time.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 376lindan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this review, 5 April 2014
Our hotel does have easy access from the interstate. The hotel is only about one mile off the interstate with easy directions. If you do not feel like going anywhere after being on the road for a while, we do have the convenience of having a restaurant and casino in our hotel. We do have rooms with windows facing the outside and we would have been more than happy to change you to a room with a window to the outside.
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ledger,mt
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 March 2014

The only draw back here is its over priced even for a Best Western plus. The check in was ok the room key was the wrong one but quickly solved. The room was large, clean and quite. The restaurant was excellent. The food and staff here was worth much more.

  • Stayed March 2014, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank exactabet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this review, 31 March 2014
I apologize for the wrong room keys being given and the room price. It is good to hear the room keys were resolved quickly. Sounds as though the room was comfortable and clean. I am pleased to hear the meal you had in the restaurant seemed to satisfying as well.
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Lloydminster Saskatchewan
Level 5 Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 March 2014

A great place to stay. The hotel is clean and the rooms are comfortable. The breakfast menu is adequate with good selection. The dinner menu is good and the food is great. All of our servers were fantastic! Because of the art show we had our wing nearly to ourselves, so although a bit busy during the day, very quiet at night. Staff is very friendly and professional.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank Marilyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at Best Western Plus Heritage Inn, responded to this review, 22 March 2014
I am happy to hear you had a great stay with us. It seems like the room was clean and comfortable, the staff was accommodating, and the food was tasteful. Western Masters art show is busy with people during the day, but does slow down at night like you said. Thank you for taking time to submit a review of our hotel. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Heritage Inn

Property: Best Western Plus Heritage Inn
Address: 1700 Fox Farm Road, Great Falls, MT 59404-3324 (Formerly BEST WESTERN PLUS Heritage Inn)
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Heritage Inn 2.5*
Number of rooms: 231
Official Description (provided by the hotel):
Whether you are staying a couple of nights or just the one, our Great Falls hotel puts you close to everything. The Best Western Plus Heritage Inn is located just off I-15 and is within minutes of the CM Russell Museum, the Lewis and Clark Interpretive Center, Giant Springs State Park, First People's Buffalo Jump, Malmstrom Air Force Base, Great Falls International Airport, Holiday Village Mall, and the Rivers Edge Trail along the Missouri River, to name a few. For those in town on business, our Great Falls hotel is near Davidson Companies, Sletten Cancer Center, Benefis Hospital, Pasta Montana, Malteurop, avMax, and Centene Corporation. After an exhausting day of travel, fly fishing on the Missouri, or sightseeing, enjoy the ambiance of our Atrium by relaxing in the hot tub before taking a dip in the pool. Finish the evening with dinner and some libations in Max Sports Bar and Casino. Jumpstart your day with breakfast in the Willow Creek Restaurant or a cup of java from the Palomino Coffee Bar. As the largest full-service hotel in Central Montana with 231 guest rooms including 9 suites and over 17,000 sq. ft. event space, we are able to accommodate groups of all sizes for reunions, weddings, conferences, and trade shows. For an unforgettable trip to Great Falls, Montana, make a reservation at the Best Western Plus Heritage Inn today! ... more   less 
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
Best Western Plus Heritage Inn Great Falls, Montana

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