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“Old Property remodeled to be beautiful and comtemporary” 5 of 5 bubbles
Review of BEST WESTERN PLUS Heritage Inn

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BEST WESTERN PLUS Heritage Inn
Ranked #8 of 29 Hotels in Great Falls
Sandy, Utah
Level Contributor
288 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Old Property remodeled to be beautiful and comtemporary”
5 of 5 bubbles Reviewed 25 April 2014

When I first heard the age of the property I was concerned. However, there was lots of money and TLC put into this 1970's convention hotel. Other than some of the convention issues I saw, the hotel was great. The staff was super as were the rooms. My suite was comfortable and full of amenities not found in most Best Westerns. If I could complain about anything, it would be that I had no outside windows so lights or darkness were my choices. However, it had little impact on my experience. Internet, shower, bed, and furnishings were great.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 26 April 2014
The hotel has had a lot of renovations in the past couple of years, keeping the place more up to date. I am glad to hear you had a good experience from having a nice room to an awesome experience with our staff. I am sorry about the lack of light in your suite. Only four of our nine suites have windows to the outside, the other five do not. We can always look more into which suites do have windows for you next time.
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789 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
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English first
Lethbridge, Canada
1 review
5 of 5 bubbles Reviewed 25 April 2014

I have stayed at the Heritage Inn numerous times over the years. It is one of the finest facilities in the state of Montana. It's easy to get to and has ample parking near the rooms. The appliances are in perfect working order. Good lighting, too.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Joshua H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 26 April 2014
It is great to hear you have decided to stay with us over the past years. I am glad to hear you enjoy your stay with us, from the good selection of parking, good lighting, and all the appliances work in your room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oyen, Alberta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 April 2014 via mobile

Stayed for one night and was allowed to park my vehicle for months.

Staff was great and the rooms were clean and spacious. A great value for the money.

Close to the airport, necessities and shopping as well.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarcoWhalberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 20 April 2014
Seems like you had an enjoyable stay with us recently. I am glad to hear your room was clean and spacious. The hotel is close to a lot of different locations in town. The extended stay parking is nice when you are flying out somewhere else for a while, and have a shuttle to and from the airport.
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Calgary, Canada
2 reviews
5 of 5 bubbles Reviewed 14 April 2014

We decided to make a quick trip down to Great Falls for a family shopping getaway. The friendliness of the staff and excellent service we received is so much appreciated. Especially loved the beautiful pool area, and had a poolside room, which makes it so convenient with the kids. We will definitely be back and recommend this hotel to anyone.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Trina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 15 April 2014
Sounds like you you and your family had a good time getting away and going on a shopping trip to Great Falls. I am glad we could provide excellent friendly service and you are very welcome. The poolside room is very convenient for accessing the pool. It is great to hear you will be back and recommend our hotel to anyone. We will look forward to seeing you on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince Albert, Canada
1 review
5 of 5 bubbles Reviewed 14 April 2014

We have been travelling to Arizona every winter for the past 3 years and have been staying at the Best Western PLUS on our return to Canada. This hotel has provided excellent service. The rooms and meals have been very good and we will continue to book this hotel on our return trips.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 15 April 2014
It is a pleasure to hear you decide to stay with us on your trips back and forth between Arizona and Canada over the past 3 years. We are more than happy to provide you a comfortable room, excellent service, and a place to have a good meal so you don't have to go somewhere after being on the road. I am glad you will continue to stay with us in the future and we look forward to seeing you on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yellowstone, Montana
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

The location is easy to access from 10th Ave and is close to I15. Our room was clean with plenty of room for 3 adults and a toddler. I don't know if it's normal for a room with two queen beds to only have towels for three in the bathroom. We had to ask for additional towels to be brought to the room which the front desk took care of promptly. The hotel has a large event on Friday evening which was fun to be at the pool and listen to the band however finding a parking spot in the lot was impossible. The pool area is like a park with live trees, helps keep the pool noises quieter, was always clean and enjoyable. We stayed two nights, after the first night we went down to breakfast and came back to our room already having been cleaned for the day. Was a very welcome surprise! Breakfast in the café is good, with good choices and prompt service. Everyone we encountered during our stay were helpful and friendly. We will definitely stay at this hotel again if in the area.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank frickenfrozen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 7 April 2014
The major roads through town are easy to access from our hotel. I do apologize for the room being short one towel and the limited parking for the event on Friday. The two queen beds usually get four towels, but I am glad to hear you received your towels promptly after notifying the front desk. The parking lot does get filled up fast when we host large events at our facility. Sounds like you enjoyed the size and cleanliness of your room, the pool areas environment, the choices and service for your breakfast in the morning, and the friendly help from all of our staff. It is great to know you will stay at our hotel again if you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

When travelling in the winter, we try to stay at this hotel as our last stop before crossing the border. My husband loves the prime rib and steaks at the restaurant. The rooms are very comfortable and the staff are great.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Marie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwheritage, Front Office Manager at BEST WESTERN PLUS Heritage Inn, responded to this review, 7 April 2014
I am glad to hear you decide to stay with us before crossing the border. Sounds like you enjoy the comfort of our rooms and the company of our staff. Our restaurant does have very good steaks and prime rib to choose from. It seems like you and your husband enjoy staying at our hotel when you are traveling through Great Falls, MT. We hope to see you again on your next trip through town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Heritage Inn

Property: BEST WESTERN PLUS Heritage Inn
Address: 1700 Fox Farm Rd, Great Falls, MT 59404-3324
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Great Falls
#8 Romantic Hotel in Great Falls
#9 Business Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN PLUS Heritage Inn 3*
Number of rooms: 231
Official Description (provided by the hotel):
We are the premier full service hotel in Great Falls MT. We look forward to providing you with an exceptional experience. ... more   less 
Reservation Options:
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Also Known As:
Best Western Plus Heritage Hotel Great Falls
Best Western Great Falls
Great Falls Best Western
Best Western Heritage Hotel
BEST WESTERN PLUS Heritage Inn Great Falls, Montana

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