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“Disappointed by this hotel”

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Holiday Inn Great Falls
Ranked #21 of 29 Hotels in Great Falls
Reviewed 9 August 2012

My family recently stayed at this hotel. Here are some of our Likes/dislikes about this particular Holiday Inn. Things we liked...check in/check out was fast. All of the staff that we encountered were very friendly. Front desk staff always greeted us with a smile and a "how`s your day going"? The 24 hour snack shop was well stocked with things like pop,water,milk,soup,cereal,chips,candy,etc. There was lots of hot water and the water pressure was very good. This hotel is pet friendly( 2 paws up for that). The rooms are very spacious and had a microwave and fridge. The hotel was very quiet,even though they were fully booked during our stay. Ate lunch at the restaurant twice. The food was ok. Things we didn`t like....Our first night at the hotel,11pm and i had to go to the front desk and ask for clean bedsheets because i found hair (about 5 in total)on the bedsheets. Soooo gross!!!! The room was dusty in certain areas. The hair dryer in our room didn`t work. When we got in the shower it took a long time for the water to drain from the tub. While we were showering the water in the tub would rise about 1/2 way to my knees. We brought this to the attention of 2 different people but the problem was never fixed. The fan in the bathroom didn`t work either. I probably won`t stay here again....and won`t recommend this hotel to anyone. I wanted to like this hotel but the hair on the bedsheets and the tub not draining properly kind of ruined it for me.

  • Stayed: August 2012, travelled with family
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Thank vanessa o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Front Office Manager at Holiday Inn Great Falls, responded to this reviewResponded 14 August 2012

Thanks for taking the time to let us know about your stay. First off, we're glad to hear that there were a lot of parts of your stay that went well...from the front desk staff to our snack shop, etc. It sounds like there were a few maintenance and housekeeping issues with the room that could have been remedied while you were here. I'm so sorry for the inconvenience....Your comments have been passed onto our management staff and have been discussed to prevent this from happening in the future. We truly do hope you will stay with us again. Please contact me if ever coming back in the future, and I would be happy to do something for you.

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249 - 255 of 353 reviews

Reviewed 11 July 2012

We stayed on our way through to Canada and had the most amazing experience. The rooms were large and very clean, even though it was a pet room you couldn't smell that any pets had been there before. The food in the hotel resturaunt was amazing and reasonably priced, the staff was attentive. My children had a blast in the pool with the water slide and the bounce house. It was a much needed respite in the middle of a very long drive. Very military friendly to boot. I would absolutely recommend my friends stay there and hope that we ourselves get to stop by again one day.

  • Stayed: July 2012, travelled with family
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1  Thank kaytiwilburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Wow! What a great review...Thank you so much for that. We absolutely hope to see you again on your next trip back!

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Reviewed 6 July 2012

We stopped here on our way back to Canada and got a great deal on Hotwire. The beds are very comfortable and the rooms a good size. we were a little concerned with the location but found that it was easy to find off the interstate and gave us easy access back to it also.
The pool was nice and refreshing although very busy, there was also people with glass within the pool area. which one of my friends advised the front desk but no one came to do anything about it.
Our Air Conditioning played up during the night also, which meant our room heated up pretty quickly we mentioned this to the front desk in the morning and this was handled by the front desk staff in a professional manner and we were happy with the outcome.

  • Stayed: July 2012, travelled with friends
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1  Thank minicroots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

It's great to hear that you enjoyed our property! Stop back and see us again in the future.

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Reviewed 5 July 2012

Hotel was great! Very clean rooms and really comfortable and the price was great. The food at the restaurant/bar was probably the best we had during our vacation. The pool area was clean and the slide and bouncy house was a perfect way for our kids to end the day. If we're ever back through here we'll definitely stay here again :)

  • Stayed: July 2012
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Thank Mcfettigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Thanks for the great review! We really appreciate that and look forward to having you back.

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Reviewed 22 June 2012

Don't stay here if you are planning a conference and expect food catering. Not so good. Issues with the service, the quality of the food, and somewhat the locations (in the pool area, in a hallway) We had a pool-side bar-be-que scheduled...stiffling hot attic-like loft overlooking an indoor pool, mediocre food, non-existant and useless bar waiter, lots of noise, and one little box fan sitting on a chair to help us all (4 tables of 8) feel cool... HA! Overall, on a scale of 1 to 10 just for the catering, I give it a 2 as the food was edible and no one got sick. As for the hotel spa; they have managed to design it to have no usable jets, just an awful air burping action that burbles onto your shoulders and gets your hair wet without any benefits of any spa-type action. Very poorly designed. Otherwise our room was very clean, the front desk staff very nice and helpful, and the fountain in the lobby quite nice. The location is excellent as well.

Room Tip: We stayed on the 7th floor and the windows are particialy blocked by the outside facade. Choose a r...
See more room tips
  • Stayed: June 2012, travelled on business
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2  Thank IdahoTraveler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Thank you for taking the time to do this review. Please know that all of your suggestions and your comments have been taken into consideration. We will re-evaluate these things and see what we can do to improve them. It's great to know that you liked the location and the check-in process. Thanks again!

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Reviewed 31 May 2012

This hotel is conveniently located on 10th Ave and has nice clean and spacious rooms. It is pet friendly which we require. The hotel lobby is beautiful! We had drinks and supper in the lounge and were very impressed with the service we recieved as well as the quality of the food, I would recommend the deep fried Halibut to anyone! We were quite disappointed in the pool area. It is plain concrete which makes it very unwelcoming and is desperate need of an upgrade. The ladder into the pool slid off its hinges when I went to get in! Also the service at breakfast was quite poor, and the front dest agent when we checked in was rather rude, and even sarcastic.

  • Stayed: May 2012, travelled on business
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1  Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Front Office Manager at Holiday Inn Great Falls, responded to this reviewResponded 4 June 2012

Thank you so much for your feedback. I will give our General Manager and Maintenance crew the info about the pool slide right now.

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Reviewed 30 May 2012

We rented a banquet room for a 16th Bday party and I can't even begin to tell you how great it was to hold it here. Food was great and prices beyond reasonable! The service was phenomenal! Liz was amazing and very understanding when it came to all of our date changes. The gentlemen helping to set up made it so nice and it was as if we had known them forever. Jim, Cody and Donnie, thank you so much for everything! I HIGHLY recommend Holiday Inn for any event and or just for a hotel stay. I know I will be recommending them for all our out of town guests that need a place! Again, thank you to all of you! I know I am forgetting some names. You all made a couple of girls very happy :)

  • Stayed: May 2012
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1  Thank Cavfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Great Falls

Address: 1100 5th St S, Great Falls, MT 59405-4361
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 29 Hotels in Great Falls
Price Range: £60 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Great Falls 3*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel Great Falls. In the heart of Great Falls, the Holiday Inn Hotel offers the best in Montana accommodations. While staying in this 168 room Lewis and Clark themed hotel, enjoy our free high speed 15 Mbps wireless Internet, a 7 story atrium with a 3 story hand-painted picturesque waterfall, larger than average sleeping rooms, and an indoor heated pool and hot tub. The Holiday Village Shopping Mall, easy access to the Missouri River and Rivers Edge Trail are some of Great Falls finest attractions within walking distance.This Great Falls hotel is conveniently located minutes from the Charles M. Russell Museum, Lewis and Clark Interpretive Center, Malmstrom Air Force Base, Great Falls International Airport, great shopping and fine dining. The onsite Portage Grill and Holiday Inn Lounge and Casino offer fine dining, a relaxing atmosphere, and Montana Style Gaming. Great Falls is your gateway to Glacier National Park and Yellowstone National Park and conveniently located two hours from the Canadian Border. Area Military Facilities include Malmstrom Air Force Base and Montana Air National Guard.Area Medical Centers include Benefis Hospital and Sletten Cancer Institute. Area businesses include D.A. Davidson, Burlington Northern Santa Fe, and Northwestern Energy. ... more   less 
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Also Known As:
Holiday Inn Great Falls Hotel Great Falls
Great Falls Holiday Inn
Holiday Inn Great Falls Montana

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