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“Excellent service”

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Holiday Inn Great Falls
Ranked #20 of 29 Hotels in Great Falls
Clancy, Montana, United States
2 reviews
“Excellent service”
Reviewed 8 February 2014

This hotel is superb and easy to get to. We recently had our wedding there in the atrium in front of their huge waterfall. The catering crew was fabulous: anticipating our needs, always there to answer questions, arrange flowers, take care of the speaker systems, etc. I can't say enough about them. The rooms are nice, clean, and pleasant to stay in. The restaurant has good service and good food. Oh, and did I mention their reasonable rates? Also, the wedding cost a fraction of what it would cost elsewhere. We'll be back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, 10 February 2014
Dear Bea B,

Wow...Thank you so much for the kind words! We really appreciate that, and I know our Catering Department will love this. Hopefully you will have another special event sometime in the future so we can have the pleasure of working with you again.
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345 reviews from our community

Traveller rating
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72
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Altoona, Pennsylvania
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 January 2014

My girlfriend and I flew into Great Falls very late due to flight delays. I made reservations prior to arrival and wanted to give them a heads up of our late arrival. When we got there, the front desk took care of us right away. The airline lost my luggage so the front desk made sure that we had everything we needed to make our stay comfy.
After exploring NW Montana for a few days, we made our way back to Great Falls and stayed in this same hotel. We planned it so we could travel around Great Falls and catch a football game at a local bar. It turns out, the lounge in the hotel is a very happening place during gameday.
We did look around but found ourselves wanting to go back. With the discounted food and the drink vouchers, we ended up having a really good time.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PSUfan158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, 22 January 2014
Dear PSUfan158,

I just wanted to take a quick second to thank you for your review that you posted about the Holiday Inn Great Falls. It really is so nice to hear that you thought about going somewhere else but decided to stay here since it's such a happening place! We appreciate that very much and would love to invite you back on your next adventure to Great Falls. We'd be happy to include a couple of extra drink coupons for you.

Sincerely,
Liz Tracy- AGM
Holiday Inn Great Falls, MT
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Okotoks, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 January 2014

We stayed here one night to catch an early morning flight. Very nice hotel. New, clean and spacious rooms for 3 of us. Great pool with waterslide (watch your head though if you are an adult or double-rider. Wouldn't recommend single rider for children less than 6). There is a small pool for very young kids and the larger pool is very nice. Hot tub too. Great breakfast. Good location for airport access, shopping and other restaurants. Would definately stay here again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Collette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, 20 January 2014
Dear Collette B,

Thank you so much for your nice review. We love to hear things like this! Hopefully we will have the pleasure of accommodating you again.

Sincerely,

Liz Tracy- AGM
Holiday Inn Great Falls
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Calgary
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 January 2014

At check-out they ask if they were 10 out of 10 - and they were not... BUT... after writing a honest review, front desk - excellent, housekeeping did not come until 4pm (too late for me) lounge - no one asked me if I wanted a drink - pool area - no towels (after asking before I went down for a hot tub) - breakfast - best ever - restaurant - great food - affordable price.... my comments were read and action was taken immediately .... so for Professionalism they get a 10 out of 10 from me... they read the comment card and wrote me immediately... so I highly Recommend this Hotel because the do appreciate their Customers comments - how many hotels have you stayed at filled in the comment card and never heard a peep.

Room Tip: I would choose the breakfast special with room rate.... a very good breakfast... hot, fast and frien...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WnedyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, 8 January 2014
Dear WendyG,

Thank you so much for the positive review. We can't tell you how much we appreciate that. It's great to hear that although there were some challenges with your stay, we were able to follow up with you in a timely manner and get those things resolved. We certainly look forward to hopefully seeing you again in the future!

Sincerely,

Liz Tracy- AGM
HIGF
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Southfield, Michigan, United States
Level 4 Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 December 2013 via mobile

Typical holiday inn property, nice lobby, clean and cool looking pool area. However, during my stay I repeatedly called to the desk asking for someone to place defense against all the kids running in all floors. Finally I had to open my door and do it myself....I was really embarrassed!!

Stayed December 2013, travelled on business
Helpful?
Thank Bradley187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, 26 December 2013
Dear Bradley187,

Thank you so much for taking a quick second to comment about your stay. I apologize for the noise. We have taken the necessary steps with our staff to avoid this in the future. Hopefully we will see you again in the near future!

Sincerely,

Elizabeth Tracy
AGM- HIGF
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Wolf Creek, Montana
Level 5 Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 December 2013 via mobile

A 25 degrees below zero night outside and the room was comfortably warm. Comfy beds, clean sheets, and a friendly staff. $99 for 1 night with our little dog which is a little pricey for Great Falls but in line with most of their other national locations. We'll be back.

Stayed December 2013, travelled as a couple
Helpful?
Thank Shelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, 6 December 2013
Dear Shelly S,

Thank you so much for the review. I'm SO glad that you were warm and cozy in your room, especially with the Antarctic temperatures! We hope to see you again.

Sincerely,

Elizabeth Tracy
Assistant General Manager
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Calgary, Alberta, Canada
2 reviews
Reviewed 21 October 2013

The hotel was really nice to stay in. Rooms were nice and spacious, staff were helpful & friendly. Worth the money. Only issue was with the pillows. They were too soft for what I like and I'm used to firmer ones. I had thought of bringing one of my pillows from home. Decided not to as it was just another thing to take up room in the vehicle, especially after all the bags of shopping that we brought back from Great Falls & Helena. Had a slight issue with the bidet in the bathroom running the 3 1/2 days I was there. It wasn't overly annoying, but I should have mentioned it shortly after I arrived instead of when I checked out so it wouldn't waste the water.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth T, Manager at Holiday Inn Great Falls, responded to this review, 23 October 2013
Dear Brenda F,

Thank you for your review! We're glad to hear that you enjoyed yourself here. I understand the pillow dilemma. I have to have just the right pillow also! We do have soft and firm pillows on the bed, but if you ever need a different type, please let us know at the front desk, and we can get one to you. Have a great day!
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Additional Information about Holiday Inn Great Falls

Property: Holiday Inn Great Falls
Address: 1100 5th St S, Great Falls, MT 59405-4361
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 29 Hotels in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Great Falls 3*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel Great Falls. In the heart of Great Falls, the Holiday Inn Hotel offers the best in Montana accommodations. While staying in this 168 room Lewis and Clark themed hotel, enjoy our free high speed 15 Mbps wireless Internet, a 7 story atrium with a 3 story hand-painted picturesque waterfall, larger than average sleeping rooms, and an indoor heated pool and hot tub. The Holiday Village Shopping Mall, easy access to the Missouri River and Rivers Edge Trail are some of Great Falls finest attractions within walking distance.This Great Falls hotel is conveniently located minutes from the Charles M. Russell Museum, Lewis and Clark Interpretive Center, Malmstrom Air Force Base, Great Falls International Airport, great shopping and fine dining. The onsite Portage Grill and Holiday Inn Lounge and Casino offer fine dining, a relaxing atmosphere, and Montana Style Gaming. Great Falls is your gateway to Glacier National Park and Yellowstone National Park and conveniently located two hours from the Canadian Border. Area Military Facilities include Malmstrom Air Force Base and Montana Air National Guard.Area Medical Centers include Benefis Hospital and Sletten Cancer Institute. Area businesses include D.A. Davidson, Burlington Northern Santa Fe, and Northwestern Energy. ... more   less 
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Also Known As:
Holiday Inn Great Falls Hotel Great Falls
Great Falls Holiday Inn
Holiday Inn Great Falls Montana

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