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“Don't Judge a Book by it's Cover”
5 of 5 bubbles Review of Greystone Inn

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Greystone Inn
Ranked #15 of 29 Hotels in Great Falls
Level Contributor
4 reviews
4 hotel reviews
“Don't Judge a Book by it's Cover”
5 of 5 bubbles Reviewed 30 July 2013

I admit, at first, I was hesitant because from the outside it looks a run down. (They will be remodeling the exterior when they are finished with the interior.) We were greeted in the lobby by a friendly woman who upgraded us from a room with a a queen size bed to a room with a king size bed and they gave us a $5 discount. Every staff member we encountered was friendly and helpful. Our room was BEAUTIFUL. We loved spending time there and for being in a downtown area, it was pretty quiet. We will definitely be repeat customers!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StarrandKayla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
    33
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Derry, Ireland
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

We arrived and were not impressed by the exterior. However, on entry the lady at the desk could not have been more helpful. On hearing our Irish accents, she upgraded us to a recently refurbished twin queen room on the 2nd floor which was very spacious, clean and comfortable. She also recommended nearby restaurant and bars which turned out to be very good. There is a dog behind reception which is a very small, cute daschund. Ont he down side, his pen is located near the rear exit and there is a natural 'doggy' smell in that area. This does not however impact on the cleanliness of the rooms. On the upside - there is a notice at the front which states that the upgrades, including the exterior are pending and that will certainly help with kerb appeal. Overall we had a great stay and couldn't fault the welcome and room comfort.

Room Tip: Ask for a refurbished room.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MH-Derry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missoula, Montana
1 review
3 of 5 bubbles Reviewed 18 June 2013

The hotel is on downtown Great Falls. That means it is near a bar, a pawn shop, and you may see a few homeless people nearby. The hotel is surrounded by security cameras that cover every angle. Once you get past the exterior and the lobby, the room was decent. The hardwood floors were actually a laminate, and the remodel was about equal to what you could do with products from Home Depot. The room lacked a few things; like cups and a decent lock. The lock on the door was my greatest concern, it was an old style keyed lock that was fairly loose with a deadbolt. In comparison to my previous night at the Holiday Inn, I slept better since th bed was more comfortable. There was hair from prior occupants on the comforter and pillow cases.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallahassee, Florida, United States
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed 11 June 2013

I recently stayed at the Greystone Inn in Great Falls. Not the best of experiences. The hotel is located in the downtown section that's not the best and the exterior of the hotel looks rundown and in serious need of upkeep. When I walked into the small lobby area I was greeted by the receptionist who immediately informed me they had upgraded my room. I was led to the hallway immediately to the right of the reception area and felt as if I was being led into a dungeon. Between the grey brick walls, dingy dark carpeting, and the room exterior doors that appeared to have been scraped of their paint some time ago, the place had an unpleasant aura. When the door to the room was opened, however, it revealed a nicely appointed room that had been recently renovated. Between the relatively inexpensive price and the appearance of the inside of the room, I decided to stay.

There were other surprises though. It seems the hotel is adjacent to an apartment building that could be seen from the rear window of my first floor room. It was a Saturday night and the tenants of this apartment appear to like to sit in front of the building while the kids noisily play till late in the evening. A semi-truck was also parked along the street and late in the evening either it or something else with a large motor cranked up and ran steadily for about 45 minutes. It later did that again at around 6am in the morning. There is also no in-room coffee maker as most hotels these days have and you have to request a room with a refrigerator if you want one.

The only reason I did not give this hotel a 1 star rating was that the receptionist and the staff were helpful and tried to make adjustments where they could. For example, the lateral blinds in the room did work and they promptly replaced the blinds. It is a good thing too because there was a tremendous amount of light outside of the room that would have made it impossible to sleep there without them.

The staff indicated that the hotel is going through exterior renovations. They appear to have been underway a long time without a completion expected anytime soon. I could not recommend anyone staying at this hotel until those renovations are completed.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 54Mercury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Great Falls hotels

Winona, Minnesota
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed 5 June 2013

When we pulled up we knew it not good. Small parking area in bad part of downtown. Dirty lobby with dogs sleeping behind desks. I asked to see a room but didn't want to take the dark and scary elevator to the 3rd floor for fear I wouldn't return. The desk clerk waived our cancel fee with Booking.com. I guess she saw the look of horror on my face. We found a beautiful Fairfield Inn for not much more. No more bargain hunting for us.

Room Tip: Reviews are misleading on Booking.com
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  • Stayed May 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 4 June 2013

If you want to end up on an episode of COPS, then the Grey Stone Inn would be the perfect place to stay. Not only does it look like a crack house, it is dirty and it's website is very deceiving about how the rooms look. I would advise everyone to AVOID this place. Once you see it, (even the inside) you'll be running in the opposite direction. The lights were flickering on an off, and there was so much construction that it was unsafe to be there. Even the remodelled rooms were disgusting. A complete hell hole! That place should be bull dozed and burned!

Room Tip: Go stay at the Hilton or the Marriot, it'll only cost a few extra bucks, well worth it for a cle...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel Girl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
289 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

Not sure what the previous guy was looking at but perhaps if he went inside he would have seen what he was missing. The inside is going through a major reno so looks a little rough. The room we were in had hardwood floors and lots of pillows. The sink in our room was great. The only negative was the tubs were a little tight.

Well worth the stay, oh and by the way, the outside will be renovated after the inside is complete. Manager was very friendly and the staff was very helpful

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gibber1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Greystone Inn

Property: Greystone Inn
Address: 621 Central Ave., Great Falls, MT 59401
Region: United States > Montana > Great Falls
Amenities:
Fitness Centre with Gym / Workout Room Wheelchair access
Hotel Style:
#2 Best Value Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Greystone Inn 2.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Triple Crown Hotel
Greystone Inn Great Falls, Montana

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