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“Went above and beyond”

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Fairfield Inn Great Falls
Ranked #11 of 29 Hotels in Great Falls
Morinville
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Went above and beyond”
4 of 5 bubbles Reviewed 12 December 2013 via mobile

We had an incident where 1 of our party ended up in emergency and missed the transportation home. When the hotel heard this they allowed them to stay at no charge and even cleaned her jacket for her! Amazing!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharlene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
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    52
    36
    19
    7
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Calgary
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

Our room was an accessible room and it was huge. Our room was clean, new and well maintained. The staff was very friendly and helpful. The breakfast was free and tasty. The bed was really comfy and we slept well. It can be a bit noisy but it wasn't too bad. We didn't use the pool, but it doesn't look very big and the hot tub is not open. It is right across the street from the mall and several restaurants. I would stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leelasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, General Manager at Fairfield Inn Great Falls, responded to this review, 23 October 2013
Thank you for the kind words about our staff and hotel. We are scheduled to be renovated this winter to bring our hotel up to date.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

We arrived at 2 am and the friendly staff made the check-in process quick and easy. After eight hours of driving it was great to be greeted by a friendly face.

Did find that the bedding was ill-fitting to the bed and everything came un-tucked. Needs a fitted sheet.

The included breakfast was great and we left for the day on a full stomach.

The hotel is showing its age, but everything is clean.

We would stay again here again while passing through town.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRobokopp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wadsworth
Level Contributor
155 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

We stayed here for one night. There was a coupon in the free Hotels booklet at a rest area. Got the room for $89/nite and that was a great deal. The hotel was very clean, rooms very comfy, staff very personable. The continental breakfast provided lots of choices .. we certainly did not leave hungry. The staff was very attentive and always replenishing the food. Did not use the pool. Hot tub was covered, and didn't appear to be in use. There were many restaurants within walking distance of the hotel. If in the area, would definitely stay here again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, General Manager at Fairfield Inn Great Falls, responded to this review, 8 October 2013
Thank you for choosing our hotel during your stay here in Great Falls. We look forward to being your choice the next time you are in town
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bozeman, Montana, United States
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 18 September 2013

I made the reservation through Mariott.com. I saw pics of a pool and my bad, I assumed it had a hot tub. We go to work and really need the hot tub for our backs each day. They do have a hot tub, but they said a law requires them to have a chair lift for each body of water and since they only had one for the pool, they could not open the hot tub. They did say each time someone complains, it might help Marriott to put one in. We thought about trying the pool, but it was cold. We were given a room and upon opening it, it was not cleaned yet. This was at 4:30 p.m. We went back downstairs and were given another room which was ok. The bed was very very soft, also the sheets and mattress cover didn't fit so the next day we asked for more, which they did give us. The couch in the room was super soft too and hard to sit on with a bad back as well.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, General Manager at Fairfield Inn Great Falls, responded to this review, 23 September 2013
I do want to let you know that we have had our hot tub closed since February 1st when the new federal law was put into place that all swimming facilities on the property are required to have an ADA chair lift. We have removed the listing from our website. I am sorry you did not enjoy your stay with us Please accept my appologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
124 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed 21 August 2013

Very dated, badly in need of a major reno or a name change. I am very surprised this place is allowed to carry the Marriott family name. The staff is really pleasant, breakfast was quite fine, pool was extremely cold so used it for about 30 seconds! The hallway smells moldy and the room reminds me of a Motel 6 room 30 years ago!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cowboydanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David T, General Manager at Fairfield Inn Great Falls, responded to this review, 23 September 2013
Thank you fro expressing your concerns about our hotel we are in line for a major renovation in the early part of 2014. We are thankful for your patronage and hope you will give us another try after our renovation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, Montana, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

I got a good deal on this room via Priceline bid. The room was on the first floor. It had been renovated and was clean. The king-size bed was very comfortable. They offer a great selection for breakfast! The only issues I had was that the lock on the door was not working properly so it was difficult to open. The deadbolt would also stick occasionally. The employees at the front desk were aware of the problem and it sounded like maintenance had not gotten around to fixing it. Other than that -- no complaints! I would stay here again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn Great Falls

Property: Fairfield Inn Great Falls
Address: 1000 9th Avenue South, Great Falls, MT 59405
Region: United States > Montana > Great Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 29 Hotels in Great Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn Great Falls 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Fairfield Inn geared toward the business traveler but enjoyed by families and teams. Some rooms include a microwave and refrigerator but others are upon request only. 24-hour Corner Market, Business Center Connect & Print available 24/7. Indoor heated pool, FREE Wi-Fi throughout property and FREE Brand Hot Breakfast included in rate. ... more   less 
Reservation Options:
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Also Known As:
Fairfield Great Falls
Great Falls Fairfield Inn
Fairfield Inn Great Falls Montana

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