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“Staff must have had a bad day”

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Great Falls Inn by Riversage
Ranked #13 of 29 Hotels in Great Falls
Certificate of Excellence
Bethlehem, Pennsylvania
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Staff must have had a bad day”
Reviewed 7 August 2014

This establishment is very close to the Great Falls Hospital, which should mean that the staff would be well-trained in 'customer service.' Obviously some staff members were absent the day when that training was given. The rate was fair for the accommodations offered, but the desk person's personality bordered on hostile. There were snarky signs posted about early check-in or late check out. Most places are willing to let you check in early if the room is prepared and often, if requested, check-out time can be extended depending upon the circumstances. When we were checking in, a young lady in a motorized wheel chair was trying to enter the building. There are no automatic doors so if we hadn't been there to open and hold the doors for her, she probably would still be outside. Every other place we stayed on our 2 week vacation had notices posted saying if you 'forgot' some personal item - i.e. comb, shaving cream, shower cap, etc., they would be available at the front desk - complimentary. Heaven forbid if you made such a request at this hotel. They had these things available - at a price. As for the popcorn, the machine was not on when we were there, nor was there any attempt to offer us any. Coffee and tea were available in the lobby, but when you were having breakfast, you had to walk across the breakfast/lobby area to get your coffee. Considering our experience we would not stay there again.

Room Tip: Hope the staff got up on the right side of the bed!
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank LewisClark2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, Director of Digital Marketing at Great Falls Inn by Riversage, responded to this review, 8 August 2014
We pride ourselves in providing professional, friendly and helpful guest service by all our employees. We are very sorry that this guest felt they were not treated well by our staff and we will correct it. 
 
We do allow early check-in and pre-arranged late check-out. We post signs discouraging this because we run full most of the time, and this makes it very difficult to accommodate all early in and late out when we have other people in the rooms. 
 
As to the handicapped woman coming in the door, we were not deliberately ignoring her.  She is a daily visitor of a guest that we have had here at the inn for four months, and she can open the door herself as she has done many times before. Thank you for offering her assistance.
 
There is a list in each room of amenities available at the desk, of which some are free and others a small charge.
 
We have popcorn available to all our guests for free, and it is popped at 2pm every day and then bagged up for the guests to take. We apologize that we didn’t offer this guest any.
 
As mentioned, we do offer free coffee and teas 24/7 in the lobby, which is where we offer the free hot breakfast, including eggs, bacon or sausage and waffles every morning. The coffee dispensers are right there with the rest of the breakfast fare in a common area, along with juices and milk.

We hope the guest enjoyed the complimentary fresh-baked cookies placed in his room.
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180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
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English first
Port Angeles
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014 via mobile

We stayed here based on the reviews we saw on this site, and we were very disappointed. The room was not clean, there was actually a pile of trash between the bed and the nightstand (including a used band aid). Didn't want to let the kids play in the room! Would not stay here again!

Stayed July 2014
Helpful?
1 Thank Sarahdae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, Director of Digital Marketing at Great Falls Inn by Riversage, responded to this review, 29 July 2014
All Riversage Inns, including The Great Falls Inn, pride themselves for their cleanliness. This is of the utmost importance to us and we take it very seriously. Almost all our reviews refer to how clean the Inns are, which makes this review puzzling. We don't seem to have any record of this reviewer staying at the inn recently, nor did anyone bring this to our attention, so we could immediately get them into another room with our sincere apologies.
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richland, wa
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 July 2014

We enjoyed a wonderful overnight at this hotel. We were on vacation but it would be wonderful for people in Great Falls for medical treatment as it is in the heart of the medical services. Lots of shopping and restaurants near by. The only negative is that their breakfast area is quite small. The breakfast itself was delicious. Staff is wonderful and very helpful providing us with restaurant and sightseeing ideas. Our room was absolutely wonderful, definitely recommend this property.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ljlsparkle5197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
79 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 22 July 2014

Great place to stay. Reception was friendly and expedient. Rooms were large, clean, and very comfortable. Breakfast was better than expected. Convenient to adjacent hospital, though not immediately on major road, but easy to find with GPS.

Room Tip: wifi is free
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank bjb57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eureka, Montana
Level Contributor
195 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 14 July 2014

I stayed 3 nights on 2 occasions in July to and from Yellowstone. They now have hot breakfast of sausage/bacon/scrambled eggs as well as Waffles and yogurt and fruit and cold cereal.
The hotel is quiet and clean. My room had flat screen T V. The A/C unit was quiet and worked well. The linens and towels are all new as well as good mattress and pillows. This is a concrete building so it is quite quiet from floor to floor. Also the window has a screen and it opens for fresh air.
The front desk staff were all pleasant and helpful. There is good hot water supply and pressure and there is a frige and microwave in the room. The rates are very competitive also.
I will continue to stay here when in Great Falls.

  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Unckebuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Falls, Montana
1 review
Reviewed 12 July 2014

As soon as we pulled up to the property there was an employing walking the property checking for garbage or anything out of place, they seen that we were getting out bags out and hustled over to see if we needed any help with our bags. When we got to the counter to check in our information was readerly made available for us and the check in process was the fastest and easiest one we have went through. The front desk man named Ron then asked us if we needed any help with our bags or anything. Once we got to the room everything was clean and neat. The beds were comfortable and the new hot breakfast hit the spot. We will differently be staying here again and again and again!!!

Room Tip: 4th floor is the newest floor so it has the newer equipment in the hotel, I like it because then I d...
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, Director of Digital Marketing at Great Falls Inn by Riversage, responded to this review, 15 July 2014
Thank you for taking the time to say all the nice things in your review of the Inn, and for mentioning that we now have hot breakfast for all our guests, we’re glad it hit the spot. We’re glad that we were able to make your Great Falls visit pleasant and comfortable. See you next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bozeman, Montana
1 review
Reviewed 8 July 2014

Visiting family over the past Holiday weekend and stayed at the Great Falls Inn. Hotel had a great nightly rate and the customer service there was excellent. The front desk staff and manager were very pleasant to deal with and give us excellent directions. The room and the hotel were very clean. A very nice atmosphere to spend the night. Staff told us that they had new breakfast items and we loved them.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Ginny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Great Falls Inn by Riversage

Property: Great Falls Inn by Riversage
Address: 1400 28th St S, Great Falls, MT 59405-5257
Phone Number:
Region: United States > Montana > Great Falls
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Great Falls
#10 Romantic Hotel in Great Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Great Falls Inn by Riversage 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Clean, Quiet, Friendly, Situated Next to Benefis Healthcare and Great Falls Clinic, Close to Shopping, Restaurants and Entertainment, Complimentary Hot Breakfast, Free WiFi, Fitness Center, 24-Hour Staffing, Guest Laundromat, Valet Laundry Service, Enjoy Our Cravens Coffee 24/7 in the lobby, Microwaves, Fridges (Available) Operable Windows, Individual HVAC, In-Room Coffee (Available), Hair Dryer, Iron & Board, Recliners, Conference Room, Elevator, Pet Friendly, AAA Approved, Handicapped Accessible Rooms (Available) ... more   less 
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Also Known As:
Great Falls Hotel
Great Falls Inn By Riversage Montana

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