This establishment is very close to the Great Falls Hospital, which should mean that the staff would be well-trained in 'customer service.' Obviously some staff members were absent the day when that training was given. The rate was fair for the accommodations offered, but the desk person's personality bordered on hostile. There were snarky signs posted about early check-in or late check out. Most places are willing to let you check in early if the room is prepared and often, if requested, check-out time can be extended depending upon the circumstances. When we were checking in, a young lady in a motorized wheel chair was trying to enter the building. There are no automatic doors so if we hadn't been there to open and hold the doors for her, she probably would still be outside. Every other place we stayed on our 2 week vacation had notices posted saying if you 'forgot' some personal item - i.e. comb, shaving cream, shower cap, etc., they would be available at the front desk - complimentary. Heaven forbid if you made such a request at this hotel. They had these things available - at a price. As for the popcorn, the machine was not on when we were there, nor was there any attempt to offer us any. Coffee and tea were available in the lobby, but when you were having breakfast, you had to walk across the breakfast/lobby area to get your coffee. Considering our experience we would not stay there again.
- Official Description (provided by the hotel):
- Clean, Quiet, Friendly, Situated Next to Benefis Healthcare and Great Falls Clinic, Close to Shopping, Restaurants and Entertainment, Complimentary Hot Breakfast, Free WiFi, Fitness Center, 24-Hour Staffing, Guest Laundromat, Valet Laundry Service, Enjoy Our Cravens Coffee 24/7 in the lobby, Microwaves, Fridges (Available) Operable Windows, Individual HVAC, In-Room Coffee (Available), Hair Dryer, Iron & Board, Recliners, Conference Room, Elevator, Pet Friendly, AAA Approved, Handicapped Accessible Rooms (Available) ... more less
- Reservation Options:
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- Also Known As:
- Great Falls Hotel
- Great Falls Inn By Riversage Montana