Let me start as many of the 4 star reviews have - we had a fantastic time at Paws Up. We travelled with another family (4 kids and 4 adults) and stayed at River Camp. Loved the tents, loved the beds (despite at least one other review here), couldn't beat the view, the access to the river for "swimming", skipping rocks and fishing, etc. The dining pavilion here is smaller than the rest, so you are right there with the other guests at the camp, but it is worth the setting. I do not think we would have enjoyed the trip nearly as much if we were staying at Creekside, Moonlight or one of the houses. The food was great. Not 5 star gourmet, but really yummy (and plentiful), especially in the outdoor setting. The bar-b-que at the rodeo was some of the best we have ever had. We loved pretty much all of our activities - rafting (Jesse our guide was great), fishing with Sanford, a staged, but fun nonetheless, cattle drive, shooting clays for the whole family (twice we liked it so much), guided archery for the kids, and an afternoon at the lakehouse for casual, trashy fun. We also liked walking (really more of a walk than a hike) and biking the trails on the property. Our kids were ages 11 - 14 and could easily go off on their own to play on the Grizzlyman Trail, hike or simply run around.
So, what is the but. There are so many. First, many on staff could have been better trained. Examples include the woman working the desk at the wilderness outpost who informed me we would be back from rafting at Noon. We were back at 3. It is an hour plus drive each way. How did she not know that? The first cache was missing on the geocache course. After looking around for 20 minutes we went back to ask about it. The answer was something to the effect of "oh yeah, other people haven't been able to find it either. It must be gone." This was from the guy who had just given us the GPS and sent us on our way. Perhaps he could have mentioned it in the first instance (see also the upkeep comment below). It was often very hard to get a clear, straight answer out of folks. Everything was a bit vague until you got off by yourselves with the guides who would tell you the real scoop. It was almost as though those on property were looking over their shoulder and were afraid to answer a question outright. We wanted to know how we could get a beer at our camp. You would have thought we were the first to every ask such a question. Second, the upkeep on parts of the property. This is Montana, so everything was a bit rougher around the edges than a place like Blackberry Farm. OK, a lot rougher around the edges. Small things just weren't taken care of. The ping pong paddles in the rec barn were all broken, there was an ATV stranded by our camp that had supposedly been there for over a year, every robe had broken belt loops. None of these are a big deal, just be aware that everything isn't perfect despite the price. That being said, we hit our limit when out on a hike on one of the farther flung trails. It literally disappeared. Clearly no one had taken a look at it in a season or two. No signs, no path. Same story with the mountain bikes you could grab for a self-guided ride. Regular maintenance was clearly not in the program. Supposedly the bikes on the guided tours were much better, but we were paying enough and independent enough to want to ride on our own.
Finally, the only issue that threatened to really negatively impact our time at Paws Up - the tipping policy, or lack thereof. We have been to other places with hefty price tags and dedicated staff. At each the tipping policy was very clear. At some it was a clear no tipping policy and staff would refuse a tip if you tried to give it. At others, it was a clear tipping encouraged policy. At the latter types of places we have had folks regularly with us so that it was clear who to tip and you could do it at the end. Paws Up is neither, nor. There is a 20% resort fee and the website talks about that and then says any additional tips are at the discretion of the guest. Apparently that means you should also tip. $$$$. Even more annoying however, is that the people with whom you interact change constantly and you never know when you are going to see someone again. Do you tip every time you leave camp because your butler might not be there when you return? What about the waiters, every ride you take, etc.? You would literally have to have your wallet out at every turn if you were to tip regularly. Yet, by the end we figured out tips were pretty much expected and then felt guilty about those we missed at the beginning. They absolutely need to fix this. It almost erased the magic of the moon over the river and the s'mores.
We loved it, but...
- Official Description (provided by the hotel):
- The Resort at Paws Up is Montana's premier luxury ranch resort situated on a sprawling 37,000-acre working cattle ranch in central, western Montana. What differentiates us from other Montana resorts is our commitment to give you the most intimate, unfiltered connection with the natural beauty of Montana, while providing the most luxurious comfort possible. We are a Montana ranch resort offering first-class, personalized service, luxury accommodations (28 private vacation homes and 24 luxury camping tents), wilderness adventures and a myriad of amenities. The Resort at Paws Up is where families and couples make lasting memories. We call it The Last Best Place. You'll just call it unforgettable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Traveltool, S.L.U. and Cancelon so you can book your The Resort at Paws Up reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Resort At Paws Up Hotel Greenough
- Hotel At Paws Up
- At Paws Up Hotel
- The Resort At Paws Up Montana/Greenough