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“nice hotel but”

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AmericInn Lodge & Suites Havre
Ranked #3 of 8 Hotels in Havre
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“nice hotel but”
Reviewed 2 May 2014

Front desk staff not very friendly
No hot water, couldn't be sorted
Sofa bed not able to be slept on
international phone calls charged at exorbitant rates $10 per minute to NZ
Staff not able to resolve issues
no manager available onsite or at all

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager59501, General Manager at AmericInn Lodge & Suites Havre, responded to this review, 5 May 2014
I am sorry you feel this way. It is our intention to provide the best service for all of our guests. I am so sorry that you had many issues during your stay. I understand your disappointment with the sofa couch comfort level. I am glad my staff was able to provide a rollaway bed to compensate. We have also resolved the hot water issue as the water mixing value need to be changed. Our call accounting system malfunctioned. As discussed in earlier conversations, we did do a partial refund on those calls. Thank you again for bringing these issues to my attention so we may resolve them to provide the best experience possible to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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172 reviews from our community

Traveller rating
    107
    42
    11
    5
    7
See reviews for
62
36
3
55
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Superior
2 reviews
Reviewed 7 April 2014

I always love staying at this hotel when I visit Havre. They prove time and again that they are the ONLY choice of quality here. When I arrived I could hear a TV played loudly as I entered my room, but inside? Peace; quiet, and clean. wish I could have stayed longer!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Patricia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontier
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

We love this hotel. It is clean and quiet and the breakfast is great. The location is great. Very good service. They have done some upgrades, but could use new chairs in the rooms, or at least put a cover on them.

  • Stayed March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Laurenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 March 2014 via mobile

We stayed two nights and everything was perfect! All was very clean and tidy. Very family oriented. The staff was very friendly and helpful. Breakfast was great and constantly tended to do nothing ran out (a team of hockey boys can eat a lot!) We will definitely stay here in the future!

Stayed March 2014, travelled with family
Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager59501, General Manager at AmericInn Lodge & Suites Havre, responded to this review, 10 March 2014
It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. It’s only through the eyes of our guests, that we can accurately assess the quality of the accommodations and services we provide. Thank you!
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MT
Level Contributor
186 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 24 February 2014

Friendly and helpful staff and a pleasant (and warm pool) and pool area were the highlights at the AmericInn Lodge & Suites. I think how quiet it is depends a lot on who else is staying there as the rooms don't seem to have much insulation: with windows closed, I could hear music coming from a car in the parking lot; slamming doors, children yelling & running up and down the hall woke me up several times; and you could hear people if they were talking loudly in their rooms. The room was comfortable and clean. Breakfast was fine -the usual assortment of make-them-yourself waffles, scrambled eggs, bacon, biscuits, cereals, bread, pastries, yogurt, etc. Nice that they had coffee, tea, hot chocolate and cider out all day/evening. The lobby is actually a nice area to hang out -a gas fireplace, a T.V., puzzles & board games to play with your family (with a table to play on if you don't want to take it up to your room). What kept this from possibly being a "4 star" experience (on top of the noise) was the fact that there was NO hot water for showers by ~9:30 a.m. I don't care how busy a hotel is, they should never run out of hot water! It wasn't even warm.

Room Tip: If you like quiet, don't get one of the suites over the breakfast room: they had birthday/pool p...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMG25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager59501, General Manager at AmericInn Lodge & Suites Havre, responded to this review, 26 February 2014
Thank you for sharing your comments regarding your recent stay. Our top priority is creating an environment in which our guests can relax, renew and recharge. A hot shower is a part of our plan for every guest. We were having issues with lack of hot water over the weekend. We are at this moment placing a third hot water heat tank in our facility to keep up with the high demand. We are truly sorry that your experience did not meet your expectations; please accept my apologies for any inconvenience you experienced during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kinston
2 reviews
Reviewed 22 January 2014

Our "home away from home" when visiting family. Love the Lodge atmosphere! Easy walking access to KMart and Walmart. Hotel is always quiet and the staff is friendly. Great place for families and couple "get aways."

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Jane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager59501, Manager at AmericInn Lodge & Suites Havre, responded to this review, 24 January 2014
Thank you so much for your kind words. We strive to make each guest feel as if they are at home. I’m glad to hear you enjoyed your stay and our friend staff. Thank you for choosing AmericInn!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
128 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 10 January 2014

We were pleasantly surprised.
Keep travelling westward through Havre and you will be glad you did.
Hotel was clean, AmericInn decor, quiet and the breakfast was good.
The staff were friendly and helpful.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sand369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AmericInn Lodge & Suites Havre

Property: AmericInn Lodge & Suites Havre
Address: 2520 US Highway 2 W, Havre, MT 59501-6011
Phone Number:
Region: United States > Montana > Havre
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Havre
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — AmericInn Lodge & Suites Havre 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
AmericInn Lodge & Suites Havre Montana

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