We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay, Staff and Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Residence Inn Helena
Ranked #6 of 21 Hotels in Helena
Certificate of Excellence
Reviewed 19 December 2012

Stayed 5 nights at this hotel and the stay was flawless. From the first evening of check in with Ashley at the front desk. To the nightly wake up call requests, christie, during my entire trip, night shift. The staff executed flawlessly and I wanted to recognize the few names I came across. This hotel staff is the best I have seen all year. I travel over 40% a year, so I have some experience here. Stephanie, the day manager?, settled an issue for two of our team employees. The issue was availability and room rate for a return trip in February. Stephanie was able to make changes and keep our team together for our return trip. Other great employees of this hotel were the housekeeping and breakfast staff, didn't get their names. Lastly, THe owner of the establishment walked the dining area one evening during the Social and explained her mission to us was simple in our conversation. "Clean and friendliest Hotel" in Helena. After hearing that, and my recent stay, I will say "Mission Accomplished". The hotel and grounds are newer, hotel built around 2 years ago, and everything worked well. It was quiet and I got great sleep. Can't say enough good things, and wouldn't even try to stay somewhere else. NO Contest. Thanks for reading and a video on the YouTube channel.


Pros:

- Staff, Staff, Staff

- Location, Location, Location
- Everything!



Cons:

- I couldn't find any!


RetiredArmyRANGER

Marriott Platinum Rewards Member

Room Tip: Stay near the stairs and top floor.
See more room tips
  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank WHDSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (269)
Traveller rating
Traveller type
Time of year
Language

192 - 198 of 269 reviews

Reviewed 22 November 2012

The property and room were nice. We booked our stay online thru hotels.com and paid at that time. Upon arrival at the hotel we informed the girl at the front desk that we had reservations and she asked for the card I used online to purchase the room. A couple of days later while checking my bank account online, i realized that they charged us a second time for the stay when we checked in. It took over a week for them to refund the overcharge. Not to mention the feeling created by the mgmt like we were trying to scam them. We wont be staying here anymore because of mgmt style alone. The property was nice but overpriced. We will continue to stay at Comfort Suites down the street when in need of lodging in Helena.

  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bolderdash123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2012

We stayed for one night at the Residence Inn Helena and we were pleased with the accommodations! But if you are driving in, especially in the winter.. be advised that the entrance to the hotel is not very well lit.The room was clean, we enjoyed the pool area and the breakfast in the morning was exactly what we needed before we took off out on the road again! The issue we had related to customer service. We definitely have mixed reviews! The air conditioner alarm started going off in our room at 5am. We called front desk, the woman came up to the room and did not offer any other assistance than that the maintenance would be able to take a look at it in an hour and a half or so. We grew frustrated (our toddler and his dad were having trouble getting back to sleep) with the constant loud chirping and I called the front desk again to see if we could change rooms. She gave us another room, wasn't very apologetic, and oddly enough when we went downstairs for breakfast at 9am I actually heard the maintenance knocking on our old room door. So we were kind of bothered that would would have waited until 9am if we hadn't of called back and asked if we could get another room. My visit was totally redeemed by a woman who was working the breakfast area. I never got her name but she had a long braid in her hair, she was AMAZING. Went and got our son crayons and a sheet to draw on as well as a toy. She was just extremely friendly and genuine, totally turned around how we felt about the hotel and our stay in Helena.

Room Tip: Avoid even numbered rooms around 210, there are issues with conditioner alarms.
See more room tips
  • Stayed: November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ginny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2012

I've stayed at a few hotels in Helena, and this by far is the best one. It's fairly new, the amenities are great, and has the nicest people you'll ever meet. They'll remember your first names, which is one of those little, undervalued things that helps you cope being away from home. Hats off to the shuttle service staff! They were willing to drive us all over the place without hesitation, and I never expected to have some of the most entertaining conversations in a shuttle van. :)

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 450rc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2012

As a female business traveler, I try to find a safe, clean hotel. I can't say enough great things about this hotel. The rooms are absolutely gorgeous, immaculately clean and super comfortable. The staff is incredible and go out of their way to make sure you're happy. It really felt like my home away from home with the fully outfitted kitchen, beautiful furnishings, comfortable bed and a lovely bathroom area. I was most pleased with the water pressure and oversized showerhead in the bath/shower and how quiet the air conditoner/heater was. You will definietly get a good nights sleep here!

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank szambed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2012

I havent been in a lot of hotels. But for this one i loves it. one you can look outside and see mountains around, The Staff is great and so Friendly . always sayin Hi and hows you doing .
And he Kitchen staff are so awsome as well. You do see the friendlyness all around heres. and the rooms are big and clean.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

This Residence Inn was an unexpected surprise. We stayed in Helena just one night on our way from Glacier National Park to Yellowstone. But we wished we could have stayed longer. From the moment we stepped into the lobby we never stopped being amazed. The staff went out of there way to make us feel right at home. And the suite was not only huge, it was beautifully decorated. I'm talking living room, kitchen, bathroom, king sized bed, sitting area, and a great view. And the breakfast is not cereal and fruit with watered down coffee and juice. They had a chef in the kitchen cooking up eggs, sausage, and bacon to go along with waffles, toast, assorted sweets,etc. This is a real buffet breakfast. If you are a business man traveling through Helana you have got to try this place. Absolutely fantastic.

Room Tip: Ask for the top floor with a view of the mountains.
See more room tips
  • Stayed: September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JackJackCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Helena hotels
2.4 mi away
Best Western Premier Helena Great Northern Hotel
0.5 mi away
Comfort Suites Helena
Comfort Suites Helena
#2 of 21 in Helena
413 reviews
1.9 mi away
Hampton Inn Helena
Hampton Inn Helena
#3 of 21 in Helena
470 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Baymont Inn & Suites Helena
1.0 mi away
Holiday Inn Express & Suites Helena
2.0 mi away
Radisson Colonial Hotel Helena
Show Prices
Show Prices
Show Prices

Been to Residence Inn Helena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Helena

Address: 2500 E Custer Ave, Helena, MT 59602-1225
Region: United States > Montana > Helena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Helena
#3 Romantic Hotel in Helena
#3 Business Hotel in Helena
Price Range: £103 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Helena 3*
Number of rooms: 91
Official Description (provided by the hotel):
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening mix Monday-Wednesday nights. An evening social gathering where we offer a light snack. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers and Cancelon so you can book your Residence Inn Helena reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Helena Hotel Helena

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing