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“Top Tier Residence” 5 of 5 bubbles
Review of Residence Inn Helena

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Residence Inn Helena
Ranked #5 of 21 Hotels in Helena
Certificate of Excellence
Missoula, Montana
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Top Tier Residence”
5 of 5 bubbles Reviewed 13 March 2014

As a Marriott Plat. , I've stayed in a few Residence Inns over the years. I generally like the brand. Additionally, having lived in Helena, I already had a lay of the land and knew of its friendly residents.

This property combines great customer service with a nice, clean, relatively new, physical facility. It is just about as good as the Residence Inn line gets.

Pros:
-relatively new (~4 years?)
-very clean
-well maintained
-very convenient to airport., closer than “economy parking” at most airports.
-plenty of chain restaurants nearby
-very good staff, especially customer service.

Cons:
-Out by airport/not downtown.
-plenty of chain restaurants nearby

Courtney (x5) is what every hotel needs. She goes above and beyond to make folks feel comfortable and actually listens to each and every guest and responds thoughtfully. I found everybody at the hotel to be very service-oriented and having worked in the industry, this is not a coincidence (same owner group run Hampton on the east side of Town).

There are limited hotel choices downtown. This hotel is superior to any downtown hotel and it takes 10 minutes to get anywhere in Helena- in "rush hour", so don't let the location be too much of a deterrent. That said, you will feel like you are on the outskirts because you are.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chilly_h2o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this review, 14 March 2014
Thank you for your kind review! We appreciate you sharing your visit with us and other guests. We really enjoyed having you, and I, personally, enjoyed chatting with you! We are happy that we lived up to our mission statement to be the "Cleanest and Friendliest" hotels in Helena! I am happy that you were comfortable in your room and found the location to be convenient. We hope to see you again during your next visit!
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252 reviews from our community

Traveller rating
    200
    35
    6
    6
    5
See reviews for
86
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11
86
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Kalispell
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

We've been staying at this hotel over a long-weekend in March for the past four years - it has NEVER disappointed us. We bring our two boys (6 & 9 now) and it is a treat for everyone. Without a doubt, the pool area is always the highlight for us, but a close second is the excellent service. Always friendly, helpful, and on this trip - generous! Came home from our event to find out the front desk clerk was passing out free popcorn to guests - my kids loved it and they don't even eat popcorn! Simply put, it's the best hotel I've stayed at in Montana. Keep up the great work!

Room Tip: We usually book this hotel with points and you can't upgrade with points. We prefer the 1-bedroo...
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bussess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this review, 10 March 2014
Thank you for taking the time to write a review! We appreciate your business and your kind words! We are happy that you look forward to visiting us each March and that your family is able to enjoy the pool area during your visits! We are also happy that you enjoy the suite-style rooms. The one bedroom suites with the door separating the bedroom from the living room is certainly nice and allows for a little extra space after a long day. We look forward to seeing you again next year!
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Montana
Level Contributor
157 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

The hotel has easy access off of the Interstate. It is newly constructed and quite nice both in the common areas and the lobby. Staff are very efficient and courteous. Rooms are large and well-equiped.

The only downfall to this hotel is that there isn't much of anything within walking distance. But if that doesn't matter to you, it's a great place to stay.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ITravelMontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this review, 24 February 2014
Thank you for your review of our property. We are happy that you enjoyed your stay with us and that the location was convenient for you. Thank you for noticing our beautiful lobby area and suites. We are set a little out of the main hustle of the city, however, we are less than a mile from several restaurants. We also offer guests a free shuttle service, which frequently shuttles guests to dinner. We appreciate your review and we hope to see you during your next visit to Helena!
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Montana
1 review
5 of 5 bubbles Reviewed 21 February 2014

This is absolutely one of the best Residence Inns in the chain, and by far the nicest hotel in Helena.

The friendliness of the staff is wonderful, the entryway has a real wow factor and the rooms are so nice. Marcel was able to change my reservation to add an extra day quite easily and ensure I was able to receive the same rate.

The manager's reception isn't the best I have had, but it's okay. I don't believe they serve beer and wine due to the state of Montana liquor laws. The staff goes out of their way to help out.

Whenever I travel to Helena, this is always my first choice. I am always saddened when the rooms are sold out and I can't get in.

Heads up that they don't carry USA Today (it's difficult to get it delivered to Helena in a timely manner), but they do have the Helena Independent Record and the Wall Street Journal. This is definitly worth staying at. If you need to get meals off-site, there isn't anything really close.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MontanaMamaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this review, 24 February 2014
Thank you for reviewing our hotel property and for calling us the "nicest hotel in Helena!" We are happy that you enjoyed your stay with us. Thank you for noticing our décor in lobby area and suites. We are happy that Marcel was accommodating and able to meet your needs! Our managers reception is Monday-Thursday and changes nightly. Some evenings are better than others depending on the foods that one may prefer. Also, some meals are larger and more extensive than others; it just depends on the night. We are in the newer part of Helena, however, we do have quite a few restaurant options less than a mile away, including Moonshine Grill, Chili's, Buffalo Wild Wings, and others. We appreciate your time in reviewing us and we hope to see you the next time you visit Helena!
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Rome, Italy
2 reviews
5 of 5 bubbles Reviewed 11 February 2014

everithing you need, you can find in this hotel. Staff is nice and prepared. kitchen is good. room are silent, huge, confortable. If i will come back in Helena i surely will go in this hotel. from italy. shuttle service to airport.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ruzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this review, 17 February 2014
Thank you for your review! We really enjoyed having you during your business trip. We are glad that your room was comfortable and that the shuttle service was helpful. We hope that the rest of your travels were safe and we hope your travels will someday bring you back! Thanks again and take care!
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Mary Esther, Florida
1 review
5 of 5 bubbles Reviewed 11 February 2014

I travel 10-11 months out of the year for my job, and I have never stayed in a facility that was as welcoming at the Residence Inn in Helena, MT!!! All of the staff were so friendly and helpful! They would go out of their way and bend over backwards to make sure my stay was as comfortable and as homelike as possible! They truly treated us like family! I would stay there again in a heartbeat and wouldn't hesitate a second to highly recommend this facility to anyone going to the area - business or family!!! It's a great place to stay!!!

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this review, 17 February 2014
Thank you for your review and for staying with us! We enjoyed having you! Thank you for noticing our friendly and accommodating staff. We take great pride in providing the best possible service to our guests that we can. We are glad that your room was comfortable and homelike. We hope to see you during your next visit to the area!
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Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 7 February 2014

I visit Helena often, and stayed here for the first time in June 2013. The facility seems new, and is in perfect condition. The staff also seemed new, and were still a bit 'rough around the edges.' Perhaps that has improved with time.

I asked for a newspaper but didn't get one. When I went down to the desk, at 8am on Saturday, they were all gone. The woman at the desk didn't really seem to care. The breakfast room was out of nearly everything - including glasses and utensils. The clerk on the desk one evening made me wait while he did paperwork for the Hampton Inn (?).

The pool area is amazing. There are three pools - a children's pool, a large 'regular' pool, and a large spa. My grandchildren were with me part of the time, and they absolutely loved it.

Overall, I truly enjoyed my stay. But, for the Marriott brand, it was a bit below expectations.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DavidinYVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtney J, Public Relations Manager at Residence Inn Helena, responded to this review, 28 February 2014
Thank you for taking the time to review our hotel. We appreciate your business and we are happy that you stayed with us last June. We are also happy that you and your grandchildren were able to enjoy our pool and splash deck. That is certainly a huge hit! We are disappointed to hear that the staff did not seem friendly when you were in contact with them. Our mission is to be the "Cleanest & Friendliest Hotel in Helena" and in your case we did not live up yours or our own expectations. As you can see from reviews from stays over the last several months, reviewers have raved about the friendliness and attentiveness of our staff. We hope that you will be back again this summer to give us another chance.
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Additional Information about Residence Inn Helena

Property: Residence Inn Helena
Address: 2500 E Custer Ave, Helena, MT 59602-1225
Region: United States > Montana > Helena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Helena
#3 Business Hotel in Helena
#3 Romantic Hotel in Helena
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Helena 3*
Number of rooms: 91
Official Description (provided by the hotel):
Located just north of the Helena Regional Airport, the Residence Inn by Marriott is the place in Helena where out of town guests will feel at home. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Our lobby is "comfortably upscale" and is the place to sit around the fireplace, play games with the family, or watch an event on the big screen television. This is where we also serve our complimentary hot breakfast buffet daily and the evening mix Monday-Wednesday nights. An evening social gathering where we offer a light snack. Guests can stretch out and unwind in the 4,300 sq. ft. Indoor Aquatic Center, at the Fitness Facility, or the Outdoor Deck which has a BBQ grill for guest use. Spacious suites with stunning mountain views offer a fully equipped kitchen, living room, master bedroom, and bath. We'll make sure you thrive during your stay at the Helena Residence Inn. ... more   less 
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Also Known As:
Residence Inn Helena Hotel Helena

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