There was a snafu with my reservation. Arriving finally, at 3:30 a.m. from a long drive from Seattle, exhausted I checked in to discover my room had been "released." Desiree snapped into action. I was clearly bummed, but so was she. My college daughter and I discussed my options. I would stay in her dorm room (flashback to my college days - eeks!) Desiree took the initiative (uncommon - unfortunately) to find a room for me and set about to compensate for the error. She found a room at Days Inn, verified my reservation @ Comfort Suites for the next night. She upgraded my room and dropped the cost. I was good. She, however wasn't finished. She enrolled me in the points program. All the while, she sincerely apologized repeatedly. I was off to sleep in the dorm.
They called a few hours later. My room was ready. Nice touch. I returned to shower. No way was I going to stand in line for the shower with my daughter and her 3 room mates. I was greeted by Gabriel with a big smile( I think) she new my situation and name. We briefly chatted and she presented me with a cute little snack bag - for my inconvenience. Boy, did I feel welcomed and mattered. The remainder of my stay was great. Each staff member warmly greeted me; not the plastic, fake smiles of USBank on NE8th and 106th in Bellevue.
The bed and pillows were cozy. Room was super clean.
Good old fashion customer service in my experience is a thing of the best. Alas, it lives on at Comfort Suites in Helena. Nice work people!!
- Official Description (provided by the hotel):
- Less than two miles from the Helena Regional Airport, the Comfort Suites hotel of Helena, MT is within walking distance to restaurants, shopping and retail stores. Helena’s newest hotel, Comfort Suites is also 3.5 miles from downtown Helena and the Montana Historical Society Museum. Other attractions close to this Montana hotel include: •Gates of the Mountains •Great Northern Carousel •Grandstreet Theatre •Holter Museum •Original Governor’s Mansion •Spokane Bar Sapphire Mine. You’ll enjoy the indoor heated pool, hot tub and exercise room at this Helena hotel. Other amenities include: •Free hot breakfast •Free high-speed wireless Internet •Free Airport shuttle service •Free local calls All rooms are nicely appointed with a microwave, refrigerator, coffee maker, hair dryer, 42-inch flat screen TVs, iron, ironing board, sofa sleeper, and pillow-top mattresses. Business travelers will appreciate the business center with access to copy and fax services as well as 900 square feet of meeting space. This is a non-smoking hotel. Free ample truck and bus parking is available. Designed for business and leisure travelers, the Comfort Suites hotel of Helena will exceed your expectation when visiting this area of Montana. Make a reservation today and enjoy all we have to offer. ... more less
- Reservation Options:
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