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“Great Experience, highly recommend.”

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Holiday Inn Express & Suites Helena
Ranked #9 of 21 Hotels in Helena
Certificate of Excellence
Reviewed 29 July 2013

We stayed here with our 2 children and had a lovely stay. Room was very clean and comfortable. The breakfast was average but they were out of alot of items since they had a busy weekend but its free. Front desk was very friendly and called after we settled into our room to make sure everything was to our liking, gave goodie bags to the children :-) We would definitely stay here again.

  • Stayed: May 2013, travelled with family
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Thank We_Love_2_Travel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 2 August 2013

Thank you for your positive review of your recent stay with us here at the Holiday Inn Express Helena.
We glad you liked our rooms and found them clean and comfortable. I'm sorry that when you had breakfast we had maybe run out of some items when we are full it does happen sometimes.
We hope to see you when you are next in Helena and thank you for your business.

Rosemary & Team

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Reviews (189)
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110 - 116 of 189 reviews

Reviewed 19 July 2013

Entering the hotel, there was a check if the room was ready. It was...!!??
In our room a bin wasn't made empty, so I asked the housekeeping (a friendly guy) to clean it up. Then I saw lots of stuff (food, paper a.s.o) on the floor and a chair.
Again, I went to the housekeeper. He cleaned it up (quickly, not accurate). Well, sitting in our room I saw a lot of dust on al the things in the room...you could write in the dust!
I went to the frontdesk, and they apologized. But I think it was not just a little mistake
In the hallways, stairways and elevator there was also rubbisch on the floor. So...
No, we don't go back to this place.

  • Stayed: July 2013, travelled as a couple
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Thank washingtongeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 26 July 2013

We apologize that your room was not up to the standard we expect and we failed your expectations.
This is unacceptable to us and our housekeeping department have been informed of the condition of your room and the property. They are conducting training sessions using your comments as a basis to improve upon.
Once again we apologize and thank you for your honest feedback which we use as a learning experience.

Rosemary & Team

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Reviewed 19 July 2013

My title says it all. This is a brand new hotel - newest in the city - extremely modern. Located well off I-15 next to shopping centers and no highway noise. Staff very friendly, helpful and cheerful. I would stay here again anytime.

Room Tip: As with all new hotels, top floor is best to avoid heavy feet above you.
  • Stayed: June 2013, travelled as a couple
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Thank hotelreviewer333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 26 July 2013

We are pleased to see that you enjoyed staying at our hotel, although we are now just 2 years old we try to maintain our property and keep it in good condition.
We hope to provide a great place to stay with friendly welcoming staff.
Thank you for your business we really do appreciate it.

Rosemary & Team

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Reviewed 13 July 2013

Very good stay here. We had a dubble Queen , although we prefered a King room. But it was a nice room, very clean.the Breakfast was very Holiday Inn, with the special cinnamon buns, jummy! The hotel is situated outsider the town near the airport. Easy excess to the Interstates.

Stayed: July 2013, travelled as a couple
Thank Gerda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 26 July 2013

Thank you for your positive review of our hotel.
We are glad that your experience with us was a good one and happy you enjoyed our breakfast
and the delicious cinnamon buns.
If you come back and stay with us ask our breakfast person for some to go and we will gladly pack them in their own little box so you can enjoy them on the road.

Rosemary & Team

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Reviewed 12 July 2013

Third visit in two years and outstanding each time. It is the great service that keeps this team on top. Great check-in team, friendly breakfast staff, and the room was immaculate. Importantly, this HI Express always seems to actually read my special room requests, and meets them! As a platinum member using a free night, I appreciated the upgraded room, rather than just putting me in their least desirable room, like others have done on free nights it would seem.

Stayed: July 2013, travelled as a couple
Thank wallywanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 26 July 2013

Thank you for choosing to stay with us once again.
We are happy that we did not disappoint you and that your stay was good.
We appreciate your loyalty to our brand and our hotel.
Once again Thank You.

Rosemary & Team

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Reviewed 1 July 2013

I cannot say enough good things about this hotel. We stayed here again on our way home and it is still as great as ever. Thank you for being there for weary travelers. It's wonderful to stop where you know that every time will be perfect. Please keep up the good work.

  • Stayed: June 2013, travelled with friends
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Thank Doreen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 3 July 2013

We are pleased to see you stayed with us once more and thank you for your positive comments.
Glad to see we offered a welcome on your travels and you found everything was good for you.
We appreciate your business and look forward to seeing you again.
Thank you for taking the time to review our hotel.

Rosemary and Team

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Reviewed 26 June 2013

Can't fault this Holiday Inn Express. the ladies behind reception were excellent especially the English lady from Lytham St Annes. As I went to school there we were able to reminisce, although I am quite a bit older than her, she did remember my school. The hotel does everything it says on the tin and we couldn't fault anything.

  • Stayed: September 2012, travelled as a couple
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Thank segara87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG3170, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 27 June 2013

Thank you for choosing to stay with us here in Helena and for your positive comments about our hotel we are pleased you enjoyed your stay.
I do remember talking with you and reminiscing about Lytham St. Annes back in England our time spent chatting was very pleasant.
I will give your feedback to our team and look forward to seeing you again in the future if you return to Helena.

Rosemary and Team

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Additional Information about Holiday Inn Express & Suites Helena

Address: 3170 N Sanders St, Helena, MT 59602-0255
Phone Number:
Region: United States > Montana > Helena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Helena
#6 Business Hotel in Helena
#8 Romantic Hotel in Helena
Price Range: £92 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Helena 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express And Suites Helena
Holiday Inn Express & Suites Helena Hotel Helena

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