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“Very comfortable stay”

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Best Western Premier Helena Great Northern Hotel
Ranked #1 of 21 Hotels in Helena
Certificate of Excellence
Reviewed 12 January 2014

Stayed in the hotel between xmas and new year period, facilities were good! Jacuzzi and pool are almost open 24hrs a day, great extra after travelling / working all day. Rooms were very large and comfortable.

Stayed: December 2013, travelled as a couple
Thank Remco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana406, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this reviewResponded 13 January 2014

Thank you so much for your great review! I hope you enjoyed seeing Montana in the winter months. It is always nice to have a warm hot tub to relax the day away! Marti Bara, GM

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Reviews (935)
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668 - 674 of 935 reviews

Reviewed 2 January 2014

We came to Helena just to relax and stay at this hotel. It's such a nice hotel! So clean! Every time we would leave the room, I would see staff cleaning. All the staff was friendly and helpful. We only stay at this hotel when we come to Helena.

  • Stayed: December 2013, travelled with family
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Thank Holly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana406, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this reviewResponded 6 January 2014

Thank you for your great compliments! The staff and management take great pride in our property and it is a team effort! We look forward to your future visit! Marti Bara, GM

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Reviewed 30 December 2013

Stayed here on business and this is close to several resteraunts... very clean and inviting with helpful staff, the lobby is inviting and was decorated for the holidays of OCT, NOV and DEC having a Christmas tree for donations to local people.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank Joyce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana406, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this reviewResponded 6 January 2014

Thank you Joyce T! We take great pride in welcoming our guests and our local visitors who pass through our doors. It is our goal to have frequent changes to surprise the guests. We have fresh flowers delivered each week for a local florist and those arrangements delight all of us. We have been honored to hose the Caring Tree in our lobby for the past several years. It is so warming to have our guests also participate in this project. The generous giving of Helena certainly shows! We hope you enjoyed your holiday season and that you will come see us again. Marti Bara, GM

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Reviewed 26 December 2013

The receptionist went out of her way on christmas eve to find us a great place to eat. The restaurant in the hotel did not serve food anymore and nothing else was. She told us about this family dinner and it was fabulous.

Room Tip: If you have kids who love to swim choose a poolside room on the main floor.
  • Stayed: December 2013, travelled with family
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Thank anjab66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana406, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this reviewResponded 30 December 2013

Perfect! I am delighted to hear our staff was able to direct you to a great place! It can be difficult for travelers on holidays to find a place to dine. Thank you for taking the time to respond to Trip Advisor regarding your stay. Best wishes for the coming year and we hope you will come stay with us again. Marti Bara, GM

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Reviewed 22 December 2013

Having stayed in a fair number of Best Western Plus locations I was expecting a superior level of stay here. It was a nice night with a number of nice little perks but it wasn't much of a jump from our usual Plus location to this one advertised as Premier.

The good - Nice location, very beautiful entrance to the hotel. Great check-in (though busy, 1 lady helping us with 3 others waiting) and check-out. Free newspaper, even on Sunday when it was more expensive. Overall look of the public areas quite nice, room layout was good, big shower, spacious room. Exercise room modern and variety filled. Breakfast a highlight, lots of good variety, several hot options. Yummy welcome cookies. Nice big comfy chair in our room.

The meh - Little things I know, but they served to reduce my rating to 4. Toilet not flushed from previous guest, receipt on floor from previous guest. Pool had hair floating in it when we went for a swim, and it looks like it needs a good clean on the inside. Couple of dirty spoons in the breakfast area.

None of these things would cause me to not go back, but the hotel in my opinion seemed in kind of no mans land. Too good to be just a Plus hotel, not quite at the Premier level. The price reflects that too. Although we used Best Western Rewards Points, we did look at the price and it was midway between a Plus and Premier pricing level.

A nice stay, and we'd return.

  • Stayed: December 2013, travelled with family
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Thank Pastorash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana406, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this reviewResponded 23 December 2013

Thank you for your great comments and for giving a Premier a try. There are many little touches in a Premier that we believe you find that makes us stand out. Our signature cookies at check in, umbrellas in our guest rooms, IHomes, upgraded coffee to name a few. We consistently reinvest in this property to the guests enjoyment. We appreciate your bringing to our attention where we may have slipped. We are so glad you stayed with us. Enjoy the best of the holiday season! Marti Bara, GM

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Reviewed 20 December 2013

The minute you come up to the hotel it speaks of Premier, the checkin was seamless, and friendly, the cookies (with the Great Northern logo) tasty. The rooms are very comfortable and the decor is great. Very comfortable hotel, and if you want to have a smaller sized convention, great location and accomidations for that at well. Can't say enough, it is in my opinion right up there with Hampton Inns. Oh and did I mentions the breakfast, most excellent.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana406, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this reviewResponded 23 December 2013

Thank you for your great comments! We try to be a step above with our own original cookies to greet you at the end of the day. The atmosphere of our lobby is warm and residential feeling where you can spend time on a lap top, with a book or just dreaming into the fire with a cup of coffee! Enjoy your holiday season! Marti Bara, GM

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Reviewed 19 December 2013

Very nice hotel and very comfortable. The parking wasn't great but could see the parking lot. We travel with dogs and really ahd to go downt he road to let the dogs out but other than that it was a nice place.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana406, General Manager at Best Western Premier Helena Great Northern Hotel, responded to this reviewResponded 20 December 2013

Ryan W - thank you for responding with a great review and giving us an excellent rating. In a downtown location, it does get a bit challenging for cars and pets, but we do provide complimentary parking and are happy to assist guests with parking in the front and the back. I hope you have an opportunity to come again when the weather is nice. Just north of us is Centennial Park and they have opened a dog park which you might enjoy going to. Best Wishes for the holiday! Marti Bara, GM

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Additional Information about Best Western Premier Helena Great Northern Hotel

Address: 835 Great Northern Blvd, Helena, MT 59601
Phone Number:
Region: United States > Montana > Helena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Helena
#1 Business Hotel in Helena
#2 Family Hotel in Helena
Price Range: £112 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier Helena Great Northern Hotel 3*
Number of rooms: 101
Official Description (provided by the hotel):
Conveniently located in the Great Northern Town Center area of the historic downtown Helena. Near restaurants, retail shops, Great Northern Carousel & Ice Cream Company, movie theater Exploration Works Museum. Full service convention center for your important business and social events. ... more   less 
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Also Known As:
Best Western Helena
Helena Best Western

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