Stayed for one night in this note. The hallway smells like urine, carpet is dirty. The room we had was near the stairs and elevator, so you can hear what's going on outside. The room, the shower, especially the carpet is dirty. We ended up using our own towels. But the breakfast is passable.
I have never had a worse hotel experience. The hotel has seen far better days and it shows in both the service and the condition of the rooms. We actually saw three different rooms since the room we were originally directed to was already occupied. The second room had a foul odor, the carpet was stained, dirty and patched, there were no towels and the room in general needed a deep cleaning by the housekeeping department. The third room was the last room available, and after traveling for more than twelve hrs decided we had no alternative but to suck it up and stay. The carpet was dirty with crumbs and food particles from previous guests. The bed frame was broken, and the bed was actually sitting on some kind of a makeshift pedestal with the supporting beams protruding so you scraped your shin or foot when your walked by. The light cord by the bed was pieced together with electrician's tape (clearly not up to code)! The bracket for the shower curtain was ready to come off the wall and the tissue holder was hanging by one bent corner. Clearly we did not expect the Taj Mahal for the price, but neither did we expect a hotel affiliated with a major chain to be so substandard. I need to add, this reservation was prepaid through Orbitz so the hotel would accept no responsibility for this debacle.
Super 8 props even though I wasn't there for 24 hours. Everyone was polite and very helpful. Love that there is a mini fridge and microwave. The bed was SUPER comfy!! Only down fall was the the mini fridge, the freezer part was so frosted over that the door didn't shut. My self and my 4 year old cleaned it up the best we could. Breakfast was awesome loved that there was mini waffles!! And such a variety of things to eat. I hope to never visit Helena again. No offense. I was just there to pick up my son and leave. I hope all super 8 hotels are this way!!
i was there and the bed was suppose to be a king and it was a queen and it was broke could not get the internet tv didn't work it kept turning on all night long by itself. tried to get hold of the gm and he is never there